Customer Service Representative

EAST TH ST

NEW YORK, NY

ABYABA GMAIL.COM

May ENCG Settat // Specialized Master, Marketing & Business Development

May ESIG Rabat // Bachelor in Management and Economics July - April ACCOUNT MANAGER, Itissal Technologie, Rabat, MO Was in charge of the entire commercial approach for this B B company - managed prospective new business, maintained consumer loyalty and handled contract renewals and sales. June - Present FREELANCE DESIGNER, Self Employed, New York, NY Design guidebooks for world travel destinations using Adobe InDesign. Create Websites layouts and do light photography retouching using Adobe Photoshop. Produce flyers for promotions. March - July CUSTOMER SERVICE REP, Axa Insurance Company, Rabat, MO Answered customer phone calls, sold services and assisted in the selection of insurance products. Collected and updated customer information to ensure coverage was correct. Facilitated customers with filing claims, as well as making and receiving payments. Entered notes into customer files for future reference. September - February CUSTOMER SERVICE REP, Morocco Telecom (Leading Phone Service Provider in Africa), Rabat, MO

Provided customers with product and service information. Identified, researched, and resolved customer issues. Followed up on customer inquiries that were not immediately resolved. Completed call logs and reports. Investigated billing issues and misapplied payments.

Skills

Experience

Education

MOUNIR

ABYABA

CUSTOMER SERVICE / SALES

• Fluent in English,

French and Arabic

• Mac and PC platforms

• Microsoft O ce

Word, Excel, Powerpoint

• Google Docs; Sheets; Slides

• Microsoft Visual Basic .

• Adobe Photoshop & Illustrator

Contact this candidate