Project Manager Customer Service

Andrew L. Dawson

206-***-**** ********@*******.*** LinkedInURL

Project Manager/Capital Asset Management Specialist

Honesty. Integrity. Ethical. These characteristics are the foundation of my professional career. I am a creative and business-savvy project management professional with 5 years of progressive experience across a broad range of projects: HW/SW/FW/product/manufacturing development. I have managed assets such as: lab equipment up to $250K, software licenses, inventory tracking, manufacturing tooling, and top secret proprietary prototypes under development. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management and leadership qualities to support capital asset IT deployments, hardware product developments, Inside Sales [POs], small and large-scale construction projects, technical document drafting and review, company-wide software license management, civil engineering CADD drafting, process refinement, and failure analysis expert. I am committed to betting our world through technical advancement of energy production, environmental protection, civil rights protection, and helping each other. I also founded and ran an LLC company for over 3 years. Areas of Expertise:

PMP Certified

Asset Management

MS Office Suite

Document Control

Expert Communicator

Research/Development

Detail Orientated

Biometric Testing

Root Failure Analysis

LEAN/6 SIGMA

Customer Service

Positive Work Ethic

Critical Thinking

Scheduling

Kaizen/Kanban

Problem Solver

Risk Mitigation

Technical Writing

Highly Motivated

Procurement

EMPLOYMENT HISTORY

Microsoft via Insight Global, Redmond, WA, March 2016 to September 2017 [18mo contract].

Project Manager/Technical Document Review

• Project Manager for Microsoft's Global IT Datacenter Operations on projects up to $10M. Managed an online technical service database for IT break/fix technical guides. IT server deployment asset tracking/escalation, document validation, datacenter oversight, key role in facilitating manual processes to automation. Utilized Microsoft Outlook/Office, Skype, Visio, TFS, OnePDM, ServiceNow, and information tracking tools. Coordinated over 150 Datacenter project managers on server compatibility and escalation issues. I converted tens of thousands of break/fix ticket data into usable information for data trends and predictions of systematic errors. Utilized PMP/LEAN/Six Sigma/Kaizen/Kanban principles and techniques in daily tasks.

Frost Engineering Services, Snohomish, WA, February 2015 to March 2016.

Project Engineer/Inside Sales

• My duties were project engineering and inside sales engineering. I also processed hundreds of Purchase Orders, software license renewals, CADD drafting, technical support, field service work at oil refineries, logistics, and other office/clerical duties. Drafted technical process documents, engineering submittals, and more.

Microsoft [Contract], Redmond, WA, April 2012 to September 2014.

Hardware Test Engineer/Project Manager

• Test Engineer/Project Manager working in product development, user testing, test development, prototyping, technical training, etc. I spent a year and a half helping to develop the Microsoft Band smart watch/fitness device including sensor testing [ambient light, UV, GPS, Heart Rate, calories, accelerometer, IEXB waterproofing, USB, battery life], set up large, long-term user group studies, FW testing, failure analysis, ANOVA testing, force-to-fire button development. I spent a year and a half helping to develop the Microsoft Xbox One controller including button development, haptic feedback, pneumatic test fixtures, IR wireless communications testing, thumb-stick calibrations, analog-to-digital conversion, PCBA development, and more. I was the sole asset manager for the DUTs [device under test] prototypes of Xbox One Controller and Band, for the whole company.

2Bot Physical Modeling Technologies, Redmond, WA, March 2011 to February 2012.

CNC Test Technician, Asset/Inventory Manager/Customer Service Manager

PACE Engineers, Inc., Kirkland, Washington, 2008 to 2009.

Civil Engineering CADD Drafter

Insight Engineering, Everett, Washington, 2007 to 2008.

Civil Engineering CADD Drafter/Stormwater Downstream Analyst

Frontier GeoSciences, Seattle, WA, 2005 to 2007.

Asset/Equipment Manager/Lab Tech

CERTIFICATION / SECURITY CLEARANCE

Project Management Professional (PMP) • ITIL Foundations • First Aid • CPR • Emergency First Responder • Rescue Diver • Technical Deep Diver • Security Clearance [TWIC Card]

COMMUNITY CONTRIBUTIONS

Emergency Room Volunteer, Evergreen Hospital • Community Handyman 2000-Present

EDUCATION / TRAINING

Western Washington University, 2005.

B.S., Environmental Science: Marine Ecology, Statistics, Organic Chemistry, Biogeography, Biology, GIS, Anthropology, Technical Writing, History, Calculus, Computer Science, Economics, Accounting, Sustainability, Oceanography.

Lake Washington Technical Institute, 2012.

GPA: 4.0. CatiaV5 and Revit CADD Drafting Coursework.

PADI Technical Deep Diver[over 200’ depth], Rescue Diver, Decompression Diver, Night Diver, Certified Mixed Gas Blender

PROFESSIONAL LICENSES

Real Estate Broker, Washington State Licensing Assoc., 2010.

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