Manager Project

CURRICULUM VITAE

Shashidhar Pampati

**** ********* *****, *** ***

Gurnee, IL - 60085

516-***-**** ****************@*****.***

Objective:

To associate with a progressive organization that gives me scope to take up challenging assignments in the cutting IT-edge technologies.

Experience Summary:

•Highly accomplished, resourceful, dynamic and versatile Project Manager Professional with 15 Years of overall IT Experience in Enterprise System Management and strong in the areas of Project Management for Infrastructure Space. Very Good understanding of Infrastructure Project life cycles, Enterprise System Management and Deployment Solutions.

•Professional Competencies includes in coordinating with the clients and client stake holders for Project Planning, Scheduling and Monitoring to ensure project accomplishments within defined time and cost parameters with excellent skills in collaborating with project teams and interfacing with clients.

• Handled Configuration Manager 2012 and System Center Configuration Manager 2007 Global Infrastructure Services Portfolio with overall revenue of ~USD 12 Million and delivered with 120 members for Microsoft Account, This project works in offshore/onsite model. The estate of Project includes ~325,000 Clients and ~15,000 Servers for Microsoft Enterprise and Client Mobility Team in Microsoft.

•Performing monthly reviews with Customer and with Wipro. Handing multiple stake holders in both Customer Certified in ITILv3 and also PM Academy certified internally in Wipro and also Program Manager Readiness Certified. Manage and disseminate information regarding tools and strategies for business enhancements, Identify and monitor current and potential customers, Identify and analyze industry trends and apply business strategies to manage implications

•Rich knowledge of Project Management concepts and Practice, Experience in the areas of Service Delivery and Roll out. Planning and Vision for future Projects and Technology Management. Successful track record in ensuring optimal utilization of available resources, Process oriented big-picture thinker, independent problem solver, team mentor and communicator. Keen Planner, Result driven and focused with immaculate work habits, excellent time management and leadership skills.

Manage and disseminate information regarding tools and strategies for business enhancements Identify and monitor current and potential customers, Identify and analyze industry trends and apply business strategies to manage implications

Worked on Microsoft Project for creating project Schedules and also worked on advanced Word and Excel.

Professional Experience in Detail:

Organization : Wipro Technologies (Since 4th Jan’ 16 to Till Date)

Customer : Abbott Laboratories, Abbott Park, Illinois

Role : Senior Project Manager for Global Infrastructure Service Division (GIS) Tools Team

Project : Abbott Laboratories Infrastructure Operations using Business Service Management (BSM) Tools

Designing and implementing the tools Infrastructure to bring Product Upgrades as per Abbott’s Technology road map.

Run and Maintain Current Tools Infrastructure, Fine Tunning and Enhancement of of current tools-suite for better manager the overall IT Estate.

Understand future enhancements in pipeline and prepare to implement them and handover the operations of the tools.

Tools Administered in the environment includes SCCM, SCOM, Altiris/SMP, BMC ADDM, BSA, BNA and BPPM. Implementing the Power Management Policies and generating the report on savings using Configuration Manager Database

Establish Close relationships with designated Client Management Peers. Implement Governance model to meet customer deliverables at all levels.

Maintain Critical SLA’s and KPI’s as defined for the engagement and incidents, changes and service requests

Develop detail Project Plans, Schedules, Project Estimates, Resource Plans, Budgets and Status Reports.

Managing the escalation and clear defined escalation management process to address the customer issues.

Implement the best practices for IT Service Management(ITSM), Availability Management, Capacity Management, Change Management, Configuration Management, Service Continuity Management and Asset Management

Conducting Reviews of the project with Wipro Management and Customer, Maintaining the Documents as per the ISO standards, working in ITIL Framework etc..

Collaboratively work with Engineering Services team, who own the engineering and design of the tool infrastructure, to bring about product upgrades and technology changes as per technology roadmap

Organization : Wipro Technologies (Since 21st Feb’05 to 31st Dec’2015)

Customer : Microsoft, Redmond, Washington

Role : Senior Project Manager for Global Infrastructure Service Division (GIS)

Project : System Center Configuration Manager Administration and Software Delivery Services using SCCM 2007/ CM 2012 and other System Center of Products for Enterprise Client and Mobility Team

Designing and implementing the Configuration Manager 2012(CM 2012)Hierarchy for Software distribution, Patch Management and Antimalware Management using System Center Configuration Manager 2007 (SCCM 2007) and Configuration Manager 2012.

Administering the Configuration Manager 2012 Servers for different Sites

Mobile Device Management (MDM) by integrating the Windows Intune with Configuration M anager2012 for App Deployment.

Designing and generating the reports for different Stake Holders on compliance reach for all Deployments

App Deployment using Configuration Manager2012, Windows Application Deployment to different Windows Operating Systems, Windows RT Devices, Windows Phones and IOS Devices like iPhone and iPADS, App troubleshooting for different Error and performing remediation by deploying automated scripts

Implementing the Power Management Policies and generating the report on savings using Configuration Manager Database

Generating Reports using SQL Server Reporting Services (SSRS for all Patch and App Deployments

Implementing reporting dash boards u sing SQL Server Database Engine, Report Builder, SQL Server 2005 and 2008.

Sustainer Maintenance for Monthly Patches

Testing of pre-release Patches released by Microsoft within organization before release to Worldwide on Second Tuesday of every month and generating the Deployment status reports from WSU S Database to Program Managers and Stake holders.

Remediation of Patch install failures on machines which are not compliant by developing scripts like efail, proxy reset, WMI Assignment reset and also building new solutions based on different error codes

Building Collections for different Criteria

Dogfooding of New Product release and creating Bugs/DCRs for Product Group. 18. Deploying AntiMalware Agent/Definition Updates by using FEP/SCEP using System Center Configuration Manager

Worked on Forefront Identity Management for Providing the Access to the Environment and also implemented Access Control Lists (ACLs)

Providing the Software Delivery Services for Microsoft Retail Stores Point of Sale (POS) Devices for Application, Patch and Antimalware Management and also providing these services to Online Service Customers of Microsoft Managed Solutions.

Configuration Manager Client Health Monitoring solution for 300Kclients by performing the Client Health checks for BITS, WMI and other dependencies by deploying auto remediation scripts using Group Policy and capturing the data in Database. 20. Implementing Asset Intelligence using Configuration Manager 2012 with Software and Hardware Inventory and generating the reports.

Querying and creating reports for all the Deployment using SQL Server 2008/2012.

Conducting Reviews of the project with Wipro Management and Customer, Maintaining the Documents as per the ISO standards, working in ITIL Framework etc..

Collaboratively work with Engineering Services team, who own the engineering and design of the tool infrastructure, to bring about product upgrades and technology changes as per technology roadmap

Projects:

Deployment of Forefront Endpoint Protection for different Customers and also upgrade project from FEP to System Center Endpoint Protection 2012

Sustainer Patch Management process for all Sites.

Monthly Test Pass Patch Deployment using WSUS and generating the Reports for Deployment.

Onboarding Microsoft Retail Stores to the Hierarchy.

Maintenance Window Deployment process for Microsoft Retail.

Remediation for Monthly Patch Deployments and also Software Distribution.

Project : DMS - Service Delivery, SMS/SCCM Tier 3 Operations

Client : Microsoft, India (1st March 2005 – 30th August 2008)

Job Profile:

Administering SMS 2003/SCCM 2007 Infrastructure which consists of 4 Hierarchies of SMS 2003 and SCCM 2007 having Central Sites, Primary Sites, Management Points and Secondary Sites across 3 Poles with 9000+ Data Centre Servers and 250,000 Workstations as clients and also administering the 3 SMS Hierarchies of Microsoft Customers.

Installation and Configuration of new SMS 2003/SCCM 2007 Sites.

Implementation of engineering projects in operations, Dogfooding the SCCM (SMSv4) and providing feedback to Product Group.

Hardware Swaps of SMS Servers.

Backup and restore of SMS Site Systems.

Building New SMS Hierarchies based on Engineering team requests.

Distributing the packages to DP’s and Monitor Packages distribution success and take corrective action.

Trouble Shooting Management Point Issues.

Reconfiguration of existing SMS Sites, Moving Site systems, Monitoring Health of SMS Infrastructure.

Monitor SMS client’s coverage and health, SMS upgrades, SMS Service packs installation.

Security patching on SMS servers.

Handle escalations from RITS Team (Tier 2 Team) on Break fix issues.

Working on Installing and configuring SMS Agent on 9000+ Microsoft Servers for smooth Patch Deployment based on Escalations.

Deployment, Testing and troubleshooting the communication of SMS Server and Agent related problems.

Regular check of SMS Servers through Reports and Auto Generated Tickets.

Creating TSG’s for T2 reference which helped in reducing the escalations.

Providing reports on Tickets and their trend analysis to Customer Manager

Providing Weekly Highlights and Lowlights reports to Customer Manager

CSAT Analysis report generation on monthly basis and providing necessary feedback to Customer Manager.

Projects:

Implemented SCCM 2007 Hierarchy with 1 Central Site, 5 Primary Sites with MPs, DPs with all other roles.

Successfully Completed Hardware Swap project of 8 Primary SMS Servers in both Data Center and Desktop Hierarchies.

Consolidation 3 Primary Sites to Single Primary Site for entire Redmond Region

Consolidation of ~125 MPs which are present on each Secondary Sites to Only 5 MPs which are configured only on Primary with NLB Support.

Installing and configuring the 2 SMS 2003 Hierarchies with 5 Primaries, ~120 Secondary servers which supports ~12k clients for Microsoft Customers.

Upgraded all SMS 2003 SP1 to SP2 on all Hierarchies.

Organization : GE Capital International Services (5th Jan ’04 to 18th Feb’05)

Role : Server Support Specialist

Client : GE Advance materials

Job Profile:

Worked on SMS 2.0 and NAV Infrastructure Support for the GE Advance Materials Client.

Administering SMS Infrastructure which consists of 1 Central site, 2 Primary Sites and 39 Secondary Sites for US Pole and One Primary Site and 27 Secondary Sites for Europe Pole with ~~15,000 clients.

Distributing the packages to DP’s

Advertising packages to End User workstations.

Trouble Shooting Replication Issues.

Regular check of SMS Server for clearing of logs.

Providing L2 Support for tickets escalated from help desk

Administering NAV Primary, Parent Servers with over 15000 clients

Clients issues related NAV updations

Projects:

Implemented SAV 8.1 Project which replaced the existing NAV Infrastructure by reducing the Number of servers from 69 NAV servers to 21 SAV servers. This Infrastructure supports more ~15,000 clients across US, Europe and Asia Pacific Regions.

Organization : Gatestech Info Ltd., Hyderabad, INDIA (18th August 1998 to 3rd Jan’04)

Role : Network Administrator/Technical Trainer

Job Profile :

Configured VPN connections between Corporate office (Sec-bad) and the branch offices(Hyd-bad),Configured NAT for Internet Connection sharing using Cisco Router with ISDN line,Implemented Dial on Demand Routing, Configured VLANs using Cisco Catalyst Switches,Access lists.

Actively involved in the LAN administration using Windows 2000 and Windows NT 4.0 and Window 95 (Implemented and configured TCP/IP, DHCP, DNS and WINS).

Performed Windows 2000 user administration, managing user accounts, permissions, User rights,Account policies,Security policies and also performed software and hardware maintenance, Administering using Group Policy.

Monitoring and performance tuning of system resources

Configured Migration from Novell Environment to Windows Environment.

Remote Administration using Terminal Services

Implemented RAID level 1 & 5

Installing and Configuring Local and Network Printer

Configured RAS and VPN servers

Administering of ADS database, Publishing resources in Active Directory

Backup of ADS database and Managing Operations Masters

Exchange server 2000 administration

Configuring Stores and Stores Groups, System Policies

Configuring SMTP and Routing Group Connectors

Configuring clients like Outlook 2000, Outlook Express and Outlook web access for protocols like MAPI, POP3, IMAP4, HTTP and SMTP

Monitoring Exchange Services,

Configuring Instant Messaging, Offline Access

Configuring Advance Security using KMS

Backup and Restore of Projects

Configuring Data and Video Conferencing using Exchange Server 2000

Maintaining documentation of Hardware installation or removal, software installation or removal

Trainings Conducted on Windows NT 4.0 and Windows 2000 Modules.

Projects : Implemented Intranetworking with the following

Windows NT 4.0 with single Domain Model

One PDC, Two BDC’s & Two Member Servers.

One as Oracle Server, One as File and Print Server.

Installed and Configured Microsoft Exchange Server and Clients like Outlook 2000, Implemented DHCP, WINS and DNS Servers.

Configured RAS Server.

Configured GSNW and Migrating User & Group Accounts from Novell to Windows NT.

Upgrading Windows NT 4.0 Environment to Windows 2000 Environment.

It was 90 Node Network.

Achievements :

Received Best Performer award from CIO of GE Advance Materials

Received twice Feather in My CAP (FIMC) award in Wipro Technologies.

Future Manager Program (FMP) Certification from Wipro Technologies.

Interviewer Certification Program (ICP) from Wipro Technologies and conducted Campus Interviews.

Project Manager Academy Certification (PMA) from Wipro Technologies

Thanks a Zillion Award for giving WebEx Training to 75 Participants on SCCM across Wipro Technologies

Received the Best Contributor for Account Growth Award from CEO

Educational Details:

Degree / Certification

Institute / University

Year of passing

Bachelor of Science (Electronics)

Pragathi College, Osmania University (O.U), India

1993 - 1996

Master of Business Administration (MBA)

Shadan Institute of Management Studies,

Osmania University (O.U), India

1996 - 1998

Professional Training Courses:

Windows NT 4.0 Administration from Gatestech Info Limited (Feb’1998-April’1998)

Cisco Certified Network Associate Course from Gatestech Info Limited (12th September’2001- 26th September’2001)

Professional Certifications:

Microsoft Certified Professional in Windows NT4.0

Microsoft Certified Technology Specialist on SCCM 2007

Microsoft Certified Systems Engineer in Windows 2000 and Windows 2003

Microsoft Certified Trainer

Cisco Certified Network Associate

ITIL v3 Certified

PERSONAL PROFILE:

Name : Shashidhar Pampati

Nationality : Indian

Marital Status : Married

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