Sales Engineer

Lyle Richter

**** ******* **. ******, ** ***** ● Home 954-***-**** ● Cell 954-***-****● **********@*****.***

PROFESSIONAL SUMMARY

Sales Engineer-Network Engineer-Electronics Engineer with over 18 years of experience in the hospitality industry, working with HSIA (High Speed Internet), Video, and Voice solutions. Responsible for incorporating emerging technologies into comprehensive solutions. I’m open to working in new industries and new markets.

SKILLS

BSEE (Electronic Engineering) and Network certified CompTia A+, MCP, and trained for CCNA

Articulate, detailed oriented and personable communicator with excellent skills in client and vendor relations

Able to adapt quickly to the newest leading edge technologies

High degree of mechanical aptitude

Software: MS Office Suite, Microsoft Visio, Air Magnet wireless survey tool, Assembly Language

Familiar with use of Multi meters and oscilloscopes and able to troubleshoot electronics down to the board component level

Experienced with Electrical Instrumentation, electronic schematics

CompTia A+, MCP, CCNA and MSCE trained

Networking Hardware: Routers/Switches, Wireless Controllers and Access Points (Cisco, HP, Aruba, Ruckus)

Wi-Fi Wireless Standards 802.11a/b/g/n, 802.11 ac wave1,2)

Voice Standards SIP, Hosted PBX/VOIP, PSTN

Video Standards Qam, Pro:Idiom and VMX encryption, MATV, IPTV, Com2000,

WORK EXPERIENCE

Guest-Tek Interactive Entertainment Ltd- Sales Engineer 2012 – 2017

Perform HSIA and converged network designs and solutions for numerous enterprise hotel brands

Responsible for generation of budgetary and fixed quotes for hospitality HSIA, Voice and Video solutions

Assist Sales department with support of national account sales and large bids when needed

Design RFP solutions and quotes when requested

Responsible for creating Scope of work for site surveys, and the SOW for the actual installations

Analyze Air Magnet site survey results and generate a Wi-Fi, HSIA design and a quote

Provide technical guidance to the sales team for technical customization and solution design

Supported Sales teams in efforts to expand market share and drive revenue

Perform on-site visits regarding technical and other account issues, as required

Work with Project Manager to transfer the understanding of the specific deal, and to assist the PM in the takeover role of prime interface during the implementation phase

iBAHN Inc- Field Service Engineer 2001 – 2006 and 2008 – 2012

Frequently selected to serve as project consultant and contributor on critical corporate initiatives

Assume full ownership for assigned territory for on site client broadband technical support for hotels such as Marriott, Hilton and Hyatt hotel brands. This included the guest rooms, meeting rooms, public and back office areas.

Applied specialized technical knowledge related to networking, HSIA, video and telecom support and installation.

Configure Cisco, SMC and HP switches & routers

Perform site surveys for the design, implementation and testing of IPTV

Use Air Magnet survey tool for HSIA wireless surveys

Troubleshoot TCP/IP network connectivity issues

Install DSL Cat 3, Cat 5e/Cat6 and fiber optic cabling

Support for network software/hardware related issues within the required SLA response times

Install and support Cisco, Aruba, HP, Colubris and Ruckus 802.11a, b, g, and n wireless access points and wireless controllers

Provide comprehensive technical support to clients and hotel staff through site surveys, system implementation, upgrades, troubleshooting, configuration and ongoing maintenance for WAN/LAN environments

iBAHN Inc- Field Service Manager 2006 – 2008

Oversaw and managed Field Service Engineers in 14 states in the southeast U.S.

Coordinated complex installation projects within time and budget constraints

Supervised new hotel installations and coordinated field service engineers and 3rd party labor to perform installation-related tasks

Amusement Engineering Services – Vice President 1981 – 2001

Ft. Lauderdale, FL

Oversaw engineering design and development of microprocessor based computer systems for numerous types of amusement machines and simulators in the family entertainment industry

Managed service/repair division of the company’s client support team, who responded to support SLA’s for video, simulator controls, pinball and video arcade gaming machines

Worked with other vendors in designing control interfaces for computer controlled animated shows. This involved tape drive controlled animated characters, stage lighting, audio controls and automatic timers, for fully independent “animatronic” productions.

EDUCATION

BSEE Florida International University, Miami, FL

Bachelor of Science in Electronic Engineering

CERTIFICATIONS

Ruckus Rex Certified

CWNA Certified Wireless Network Administrator (Trained)

CCNA Cisco Certified Network Associate (Trained)

Microsoft M.C.S.E.

Microsoft MCP certification

CompTia A+ Network Certification

PROFESSIONAL MEMBERSHIPS

Active member of I.E.E.E. (Institute of Electrical and Electronic Engineers)

REFERENCES

Available upon request

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