Customer Service Manager

RICHARD PANNULLO

*** ******* ******, **** *******, NY 11704 C: 516-***-**** **********@*****.***

PROFESSIONAL SUMMARY

A self- motivated and organized professional with over 40 years of experience providing thorough and skillful support to department managers to accomplish common goals.

WORK HISTORY

VP Logistics USA

Director of Sales & Service 2016 – present

Lindenhurst, NY

Responsible for daily sales and operations

Ceva Logistics 2015 – 2016

Lawrence, NY

Domestic Station Manager

I was responsible for the daily operations of all warehouse, dispatching, customer service functions including the financial responsibility of the P & L

As the Leader of the Safety Team I had the responsibility to insure all company and OSHA guidelines were followed

Directed the process of integrating the domestic and international operations of the warehouse

Forward Air 2007 – 2015

Jamaica, NY

Terminal Manager

I was responsible to manage a team to perform all aspect of the terminal’s operational functions, inclusive of all warehouse, customer service and the financial responsibility of the P & L. headed facility Move Team.

As the Leader of the Safety Team I had the responsibility to insure all company and OSHA guidelines were followed

Island Transportation Corporation 2007

W. Babylon, NY

Director of Safety

My responsibilities covered all operational safety processes, safety training and safety auditing of the operations, as well as, all reporting of information to government agencies

Servair Globe Ground

JFK Intl Airport

Terminal Manager

My responsibilities included all underwing servicing of aircraft to include load and unload, weight and balance, cargo and de-icing

Managed the terminals P & L and acted as the liaison between the company and the 14 airlines we serviced.

United Airlines 1977 – 2005

JFK & Denver Intl Airports and LGA

Ramp service

Did all over and underwing functions of aircraft as well as cargo build up and breakdown of freight and customer service

Supervisor

I was responsible to lead a team of colleagues to coordinate aircraft positioning, all passenger, cargo and luggage loading, as well as weight and balance, liaison to flight crews

I was part of a select team to develop and implement an all-cargo aircraft division for the company

Ramp Manager JFK/LGA

I was charged to lead and support a team of colleagues to develop and implement processes to meet and surpass company goals

I was the Safety Team leader to meet all corporate and OSHA safety standards

As the manager of cargo I was responsible to oversee the construction of the new cargo facility at JFK

EDUCATION

Associates Degree, Business Administration – Selden, NY

Transportation and Supply Chain Logistics MSU – East Lancing, MI

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