Customer Service Manager

*** **. ***** ******* **. Apt. ***

Kissimmee, FL 34744

407-***-****

******.********.**@*****.***

YADIRA MARTINEZ

SUMMARY

Dedicated to deliver excellent customer service and making operational improvements managing a wide variety of tasks and procedures leading a crew to consistency and perfection.

HIGHLIGHTS

Meticulous attention to detail

Focused on customer satisfaction

Inventory control

Multi-Task management

Task Trainer

Persuasive

Team management

EXPERIENCE

MANAGER/ ASSISTANT MANAGER / SHIFT SUPERVISOR / CREW TRAINER

FUDDRUCKERS, ORLANDO FL

02/2009---11/2016

Grew up from entry level to Manager position focusing on product quality and customer satisfaction. In charge of a team providing the best service and quality possible, keeping track on daily business inventory and future projection to maintain the best experience and consistency. Also had the opportunity as Crew Trainer out of country for New Store Openings on Italy, Dominican Republic and Panama.

QUALITY CONTROL INSPECTOR

PALL CORP., FAJARDO PR

03/2007--02/2009

Developed production tracking, following quality control systems, maintenance and other operational reports to detect production problems. FDA controlled facility.

QUALITY CONTROL INSPECTOR

JANSSEN ORTHO LLC. MANUFACTURING, GURABO PR

01/2005--01/2007

Following quality control systems, maintenance and other operational procedures to detect production errors. FDA controlled drug handling.

COMMUNICATION

Bilingual English / Spanish

REFERENCES

Upon Request

Contact this candidate