Customer Service Administrative Assistant

LYNN HARRIS 204-***-****

Winnipeg, Manitoba ********@*****.***

PROFILE

An organized Marketing Administrative Assistant with over 15 years of experience in agricultural, trucking and manufacturing industries. Highly organized with the ability to work collaboratively with internal and external stakeholders. Proven ability to stay calm under pressure and meet deadlines. Demonstrates a positive approach to problem solving and can be counted on to get the job done. Proficient with MS Office programs.

PROFESSIONAL EXPERIENCE

Selected Accomplishments:

Opening new Claims for claims Adjusters retrieving photos, records, drivers reports,

Registrations, estimates, Reserves.

Suggested new DDC Grain Contract process to management team which improved efficient filing space and reduced processing audit time. Communicated proper contract procedures to 32 terminals across Manitoba, Saskatchewan and Alberta.

Reduced boarder crossing reconciliations from a two-year back log (2010) to current.

Suggested new grain unloads written procedure to an automated Excel report which saved entering time from a daily process to 1 hour.

Generated and developed reports for traders and marketing managers which enabled them to better compare competitive pricing from the grain market.

Recognized by management and was provided remuneration for employee referral program.

Volunteered to assist in other departments within the company and recognized for adding value.

Coordinated and participated in company events and spearheaded fundraiser raising $1,000 for 4 consecutive years for Cancer Care Manitoba and Challenge for Life 20 km Walk.

Received 100 to 150 customer calls per day providing high levels of customer service dealing with over 75 auto dealers shops throughout Winnipeg and Manitoba.

Recognized by CFO for highest ever collections rate of 99.84% in one month.

Received company bonus award 4 consecutive years for reaching overall company and personal performance goals.

Canada Cartage

Billing, Claims Administer - ( David Aplin Temp Agency) 2016- Current

Paterson Global Foods 2011-2016

Marketing Assistant

Aero-tech Herman Nelson Inc 2011 - 2012

Receptionist/Order Entry Clerk

Vanfax/ Belron Canada 2006 - 2010

Customer Service Representative

Ridsdale Transport 2000 - 2005

Office Administrative Assistant/Manager

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