Jessica M. Sevin

**** *** ******

Marrero, LA ***72

Phone: 504-***-****

Email: ac3qqy@r.postjobfree.com

Objective

To obtain a position, in which I am given the opportunity to play a direct role in the unlimited growth and success of the organization.

Summary of Qualifications

Seven years of Office Management experience, along with 10+ years of Advanced Skilled Administrative experience. Skilled in all aspects of office practices and procedures. Specifically, Human Resources, Customer Service, Data Entry, filing, interoffice communications, answering multi phone lines, A/R and A/P. Computer literate in QuickBooks, Enterprise, Peachtree, Microsoft Office, EngageDX, Pathagility, Lab Interface & App Extender. Strong organizational skills, good attention to detail, ability to handle confidential information, clear decision-making ability, ability to achieve desired results. Positive, can-do attitude and energy, able to thrive in a fast-paced and dynamic environment. Able to handle multiple issues simultaneously. Self-managed. Able to work with little guidance and direction. Excellent verbal and written communication skills, Ability to analyze and solve problems, strong leadership skills. A good motivator.

Work Experience

UTC Laboratories, LLC dba Prima Health

Acessioning & Customer Service Manager 02/2017 – 09/2017

Work with the Customer Service team to follow up on error corrections, coordinate with clinic staff and/or physicians to resolve issues, communicate with Sales Reps, track missing specimens, update daily status reports, and work with the lab staff on compliance or other needs. Resolves all issues related to the receiving, testing, and reporting of sample orders within the lab correctly and with the right sense of urgency. Handles all aspects of managing the Customer Service employees, including hiring, training, and performance management. Ensures that all Customer Service and UTC Labs performance objectives and goals are achieved. Works with lab leadership in the development, documentation, and implementation of new Standard Operating Procedures. Ensures that new clinics are on-boarded quickly, correctly, and completely. Answers and questions and resolves any issues that the clinics may encounter. Communicates effectively with our external lab partners and customers to resolve issues and answer questions completely and in a timely manner. This communication is completed via e-mail, phone, and through various reporting. Leads continuous improvement efforts and implements the results, either within the Customer Service department or as part of a larger UTC team.

Customer Service Representative 08/2016 – 02/2017

Answer and Route Incoming calls from Clinic’s, Clinic Representatives, and Physician’s. Update/Remove account information such as Office Staff or Physician’s. Navigate and Update account information in the Sales Portal. Navigation and use of Pathagility Portal. Assist with clinic’s with getting patient information or demographics updated on reports or getting ETA for dates on Published Results. Assist the Accessioning Team with verifying any errors and discrepancies on Requisitions or Samples. Following and Tracking all orders for assigned clinics to make sure the sample results will meet the promised turnaround time and if not the reason for any delay. Report daily any delays to Lab Director with reasons.

Accessioning/Data Entry 05/2016 - 08/2016

Receive and verify incoming samples. Enter samples into appropriate Engage portal. Document any inconsistencies with demographic, insurance, medication, and/or order information. Assist in numbering and receiving the samples after they have been accessioned. Mark and store all samples, that have been identified as an exception, for next day review by Customer Service. Also assist in lab preparations for the next work day.

A-1 Delivery Services 09/2015 - 05/2016

New Orleans Regional Account Manager

Obtained new accounts and serviced existing customer accounts. Attended conventions to expanded my knowledge regarding other products or areas pertaining to our line of business, in order to increase the customer base. Provided rates for transportation to clients. Generated and reviewed weekly/monthly sales reports and attended weekly/monthly sales meetings. Networked with other companies for new business. Orchestrated import/export shipping requests or concerns and collected on past due invoices.

Jessica M. Sevin

2553 Rue Jesann

Marrero, LA 70072

Phone: 504-***-****

Email: ac3qqy@r.postjobfree.com

Advanced Industrial Products 07/2009 – 09/2015

Office Manager

Managed all office staff, mechanics, and warehouse employees. Placed ads and interviewed for all open positions. Hired/Terminated employees as needed. Handled employee disciplinary actions and counseled employees on company policies and procedures. Processed all new employee paperwork, set up all new employee workstations and passwords. Prepared, verified, and processed payroll for 10+ employees. Worked with programs such as QuickBooks Enterprise with Advanced Reporting and Inventory, A/R, A/P, handled customer quotes, purchasing, receiving, and shipping. General clerical duties included, but were not limited to, a combination of answering multi line telephones, bookkeeping, typing 50 WPM or word processing, excel spreadsheets, and filing.

J. Edward Thompson, Atty 10/2003 – 09/2005

Bankruptcy Clerk

Handled setting up consultation appointments for 2 attorneys’. Processed all new client packets for Ch. 7,11,13 Bankruptcy’s. Prepared Motions, Amendments, and Extension requests. Conversed with Creditors and Creditor Attorney’s, as well as the Bankruptcy Courts. Worked with programs such as Best Case, Minimal use of LexusNexus, assisted clients with their credit counseling courses, handled office supply orders. General clerical duties included, but were not limited to, a combination of answering multi line telephones, writing out client receipts, making bank deposits, typing 30 WPM or word processing, excel spreadsheets, and filing.

Education & Training

Nunez Community College Graduated May 2003

Associate’s Degree in Accounting, which included the following specialized courses:

Introduction to Business/Management

Time Management & Goal Seeking Skills

Fundamentals of Public Speaking and Debate

EMT-Basic

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