Manager Human Resources
Resume:
Cell: 908-***-****
*********@*******.***
Charles R. Shipley
Hackettstown, NJ 07840
Senior Human Resources Manager for IT Support and the Logistics Industry Extensive experience in Operations and Customer Relationship Management (CRM) CORE SKILL AREAS
• Human Capital Management across all
classic HR functions.
• Customer relationship management (CRM)
for sales, operations, services and HR
strategy and best practices.
• Traffic, Logistics, and Planning for
operations in warehousing, distribution,
fulfillment center, shipping / receiving, and
inventory control.
• Business Analysis for productivity and
planning through people, process, and
technology.
EXPERIENCE
Automatic Data Processing, LLC (ADP) – Provider of human resources management software and services.
Relationship Manager 2016 to 2017
Develop and enhance business partnerships by fully engaging and building trust with clients key decision makers. Liaison between client and ADP, serving as an empowered internal client advocate. Responsible for maintaining client satisfaction and retention. Participate in client HR strategic planning meetings and advise on best practices to achieve HR and corporate goals.
Accomplishments
• Planned and negotiated new contract for a client that was more practical and efficient, realizing savings of $30k annually.
• Grew client base 50% in 6 months.
Adept Technologies, LLC – IT services company that engineers, deploys, and manages clients’ internal mobile and wireless technologies. Our key focused client was Johnson & Johnson.
Human Resources / Operations Manager 2011 to 2016
Developed and direct policies, processes, and systems to maximize employee performance. Responsible for recruiting, hiring, training, performance metrics, termination, benefits management, and company communications / events for entire staff of 30. Also managed HR issues for third party vendor for recruiting HR resources in India. Accomplishments
• Expanded recruiting, including global recruiting. Reduced average acquisition time from 90 to 45 days resulting in productivity and savings efficiencies.
• Overhauled the HR processes using best practices to match the needs of the firm in growing the staff 3 fold over a 4 year period.
o Created and realigned job descriptions for all positions in the organization. o Instituted and managed individual performance metrics for each position. o Formalized Performance Reviews driven by Management By Objectives (MBO) resumeSept28.docx Page 2 of 2
o Negotiated company dental and medical benefits with insurance brokers. o Expanded the use of the Paychex Information System to include training objectives, compliance, and regulatory forms.
TransNet Corporation – Regional IT solutions supplier, providing hardware, software, and managed services to clients (corporate, education, and state government). Service Delivery Manager 2001 to 2011
Relationship manager to corporate, educational and government accounts, e.g., Hewlett Packard, IBM, and National Service Network. Directed and coordinated all technical service activities of 15 field technicians for customers for the Mid-Atlantic and New England Regions. Supervised six administrative support associates for customer sales / service inquiries, and logistics.
Accomplishments
• Developed and implemented a process that increased technician productivity by 33%.
• Optimized call rates and billable services by speeding delivery of parts for installation.
• Achieved multiple service awards from major clients: o Rated Compaq’s Premier Service Provider.
o "Guaranteed Service Provider."
o Compaq’s "All-Star" provider four consecutive years. o Hewlett Packard’s MVP Service Provider Award.
Distribution Manager, (Also at TransNet Corporation) pre 2000
• Managed 14 people in the physical distribution and configuration activities for a 25,000 square foot fulfillment center.
• Managed recruitment and supervision of computer technicians for computer upgrades and customization to customers’ PC’s prior to shipping. Warehouse Manager, Brother International
• Managed distribution and refurbishing of electronic equipment, managing 15 union employees, 20 technicians, and a budget of $50k.
Materials Management Supervisor, Revlon Inc.
• Directed warehouse, shipping, and receiving operations of personal products.
• Supervised 75 union and temporary employees.
Traffic Manager, Charter Industries
• Directed truck and rail distribution activities for a 125,000 square foot warehouse. ADVANCED TECHNICAL SKILLS
• Proficient in MS-Word, Power-Point, and Excel
• Expert in Paychex HR and ADP software
• Working knowledge of Salesforce.com software
• Hewlett Packard CSN Traffic Management System: Ordering, tracking, replacement parts, receivables / payables, exception reports and more. EDUCATION
• Bachelor of Science, Double major in Economics and Business Administration, Kings College, Wilkes-Barre, PA
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