Administrative Assistant Customer Service

Patricia D. Rios

PO Box ****** Dallas, TX ***** ; Cell 214-***-****; Email: ***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

Office Software: Word, Excel, Access, Outlook (Versions 1997-2016); QuickBooks Pro, SAP Database, Kofax, Citrix

Desktop publishing with Adobe Illustrator/Photoshop CS 3 Extended

Multi-media presentations using Microsoft PowerPoint, Publisher and Teleprompting/Projector

Non-profit software with RaisersEdge (Plus); eBINDr – Bureau Database

Typing 70 wpm

Phone systems with touch screen systems

HIGHER EDUCATION:

Brookhaven Community College Business Administration August 2017 - Currently

PERMANENT WORK EXPERIENCE:

Portfolio Corporation Operations Administrator March 2015 - September 2017

Corresponded with brokerage firms on requesting to release funds to pay debts occurred by their clients (Auto Dealerships). Responsible and maintaining over 940 accounts through accurate record keeping on both Excel and several databases within the company’s inactive accounts of reinsurances to bill and collect funds on which continues to grow. Reconciled and produced analytical reports for executives, trustees, stockholders and owners of auto dealerships.

Senior VP Administration, Assistant February 2013 – March 2015

I began with my position as an Administrative Assistant supporting the Chief Operating Officer however earned the responsibility to take on additional task such as Compliance Issues with different states on dealer registrations. Maintaining dealer state registrations throughout United States and Guam. Handling day to day funding and correspondence issues between our company and the clients/Agents and other staff in our California.

Better Business Bureau Business Relations Associate May 2008 – August 2009

Verified businesses that applied for the accreditation through the organization utilizing Federal, State & local agencies by tracking and maintaining online accounts and license records as they are received.

Implemented innovated process that helps the public with direct reporting of revoked, suspended or other contract’s licenses.

Took payments and processed them (check by phones, credit cards and company checks) either by via Faxed or scanned and emailed correspondence to members and scanned applications for new and denied members into their files.

Supported 16 District Managers, 1 direct supervisor and 2 Vice Presidents on day to day tasks.

District Managers would rely on my quick production and creative abilities to produce short productions, invitations, or reports that will be used with each potential member’s information.

Roman Catholic Diocese of Dallas Administrative Assistant September 2004 – April 2008

Developed, maintained and became the primary “go-to-person” on several databases which were used to produce reports for all 79 parishes, donors, and in-house reporting, transactions and faith associations. Key liaisons and conducted fundraising training throughout the Dallas Diocese area which includes our Pastoral Staff center employees.

Using Raiser’s Edge for tracking and processing Parish Collections, their pledges/payments, cash, checks, credit card, trust & Estate fund and pulling from the online system that also help with creating statements and IRS receipts for donors

Created our department’s website for pledging and donor payments, including the special events coordination.

Using my desktop and creativeness to create programs, presentations, videos, invitations, “Hold The Date” and other brochures detailing our services and/or projects and events

Problem solving: day-to-day situations & donor/parish complaints both in person and on the phone, faxed, scanned, copied and bind training booklets

AutoZone, Inc. Parts Service Manager June 2003 – May 2004

Responsible for the store’s general ledger, meeting quotas and the daily transaction reports to Regional Management as we open or Closing the store, accounted all monies in the safe and registers.

Opened and Closed of the store, tested auto parts such as starters, alternators, and batteries as well as installations of different auto parts for customer, which made our store in the top 5 for the Tarrant County area. Weekend & Daily Promotions, Displays & Store “front facing”

Affiliated Computer Services Executive Assistant/Program Manager September 1999 – July 2000

Promoted to Project Manager for Government Services, which included responsibility of attending meetings, workshop seminars & special events to promote the EBT card for the State of Texas as the liaison for government & private sectors.

Provided support for the President, Chief Executive Officer, Chief Financial Officer and other senior staff members of this department. As well as being the critical support for current and upcoming projects with Texas and California agencies.

Arranged travel for all executives and myself as well maintained of daily accounting responsibilities by tracking of incoming payments and allocate to the proper bank accounts.

Created presentations for introduction to our company which varied on presentation and handouts.

Patricia D. Rios

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BancTec Service Corporation Warranty Administrator/Administrative Assistant July 1997 – August 1999

Implemented the Third-Party Warranty system as well as earned my Desktop Certifications in 1999, which includes Compaq, Dell and PictureTel.

Verified warranty through each of the clients online systems in order to complete warranty process with an end result of increased revenue by $15-20K quarterly.

Created and managed O.E.M. tracking system for “Contracts” and “Inventory of the In-house Service Agreements”, performed out-bound service calls and other warranty transactions of the warehouse locations throughout the United States.

Created, formatted and updated spreadsheets, word documents and expedited warranty parts for customers and locations. Faxed, Copied and spoke with techs on details of job assignments.

CONTRACT WORK EXPERIENCE:

CardsDirect

Alliance of Professionals & Consultants, Inc. Graphic Artist (Contract) Oct 2017 – Dec 2017

Graphic Artist (Contract) Sept 2012 – Dec 2012

Graphic Artist (Contract) Nov 2011 – Dec 2011

Created from new or a template, holiday greeting cards, invitations, and other graphic designed materials for customers

At times when orders were in “RUSH” status, I will complete the orders over the phone while customers were on the line.

Answered the customer service, support and graphics questions over the phone and by emails

Received numerous compliments on my work ethics and abilities to complete work before due dates and received a letters of recommendation from the client themselves.

Iron Mountain

Manpower Document Image Specialist Sept 2012 – Jan 2013

Randstad USA Administrative Assistant/Document Image Specialist Nov 2010 – May 2011

Chase Staffing Document Scanner June 2010-Nov 2010

Lead various projects through different levels of auditing as well as train both temporary and permanent staff.

Assist management and coordinators’ with paperwork, tracking forms, and workflow and completion of time sensitive deadlines

Scanned projects according to each specification, conducted Quality Control of previous scanned documents, Data Entry of each project’s specifications, whether it’s for Validation, Verification or other types of indexing.

Assist on billing of each client using the Tracking Forms of each box or project.

Tandy Brands

Dicker Staffing Administrative Assistant Feb 2012 – August 2012

Supported the Senior Director of the Dallas branches for the three distribution centers and supporting staff

Produced Actual vs Forecast reporting and created presentations for various chain of commands for all centers

Tracked and record special projects of all temporary and permanent staff f or all three centers

At times when help was needed, I would go out and pick and work different parts of the warehouse

BNSF Railway

ICON Information Consultants Administrative Assistant Jul 2011-Oct 2011

Assisting with supporting 2 Vice Presidents, 3 Senior Directors and 19 Directors with scheduling, travel and daily responsibilities

Responsible for the administrative side of the United Way Events campaign and the organizing of their Shortline Conference

Created invitations, spreadsheets, and databases along with managing calendars, assisted on travel and transportation of each conference attendee.

Qwest Communications

Volt Services Group Branch Administrator Oct 2000 – Jul 2001

Produced analytical reports, quotas, incentives, targets sales commissions, closed sales and growth opportunities reports by using several databases including those that I created for the Dallas/Ft. Worth Sales Office.

Interacted with customers, vendors and suppliers to resolve problems, organize sales meetings and customer events.

Other responsibilities were payroll, accounts payables & receivables, employee files, insurance benefits, 401(k) and other personnel confidential work related documents.

Created brochures/promotions, advertisements and multi-media presentations that were shown by the 25 Sales Representatives, District and Regional Managers.

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