Customer Service, Project Coordination

Alexis Roberts

*******@*****.***

Phone: 858-***-****

***** *********** ***. *, *********, WA 98133

EDUCATION

Clemson University Clemson, SC

Bachelor of Science in Management May 2015

Minor in Communications

EXPERIENCE & LEADERSHIP

Aerotek- Greenville, SC February 2017-November 2017 Professional Services Healthcare Recruiter

• Identified qualified candidates through various recruiting and sourcing tools

• Being innovative in how to source quality candidates

• Screened and interviewed candidates recognizing the top talent and used best judgment on selecting who will move forward

• Partnered with Account Managers to identify top accounts, target skill sets, and key market segments

• Built and maintained relationships with contacts to gain industry knowledge

• Generated referrals and sales leads that are entered in Salesforce

• Performed various customer service related activities

• Inspired the idea to incorporate a weekly motivational quote into our daily office meetings

• Oversaw completion of necessary pre-employment processes including reference checks, paperwork, setting interviews and background and/or drug tests

• Managed contract employees while on assignment and built a relationship with them over the course of the contract to gain their trust and communicate effectively with them about their performance reviews

• Communicated effectively with others in order to create a productive and diverse environment College Captain

• Created and maintained relationships with campus individuals such as school Dean, professors, advisors and students

• Promoted Aerotek on campus through speaking to classes, athletic teams, business programs, Greek life, getting involved in career fairs, etc. to find qualified candidates for internal and external positions

• Recognized our target schools in the surrounding area

• Coached students met on what to consider when creating resumes, highlighting their skillsets and developing a stronger relationship with the hopes of working together in the future Kiawah Island Golf Resort-Jasmine Porch- Kiawah, SC May 2011-January 2017 Supervisor- Previous Positions: Hostess, Server Assistant & Server

• Overlooked the dining room for breakfast, lunch and dinner services to maintain guest & staff satisfaction, solving conflict resolutions when needed, making employee schedules, and monthly inventory

• Training new employees proper procedures, Forbes standards and where to find appropriate resources

• Maintains five star-five diamond standard etiquette, phone decorum, time management and organizational skills

• Demonstrates quick memory when guests presented questions about events going on through out the resort

• Responding to emails regarding customer questions, comments and requests; kept a composed front-of-house appearance

• Input information into island-wide computer systems and reservation systems, designed menu layouts

• Participating in/Leading daily staff meetings to review goals and company standards of the day

• Working well as a team player and individual leader for all tasks given

• Keeping guest discretion and personal information confidentiality for political figures, celebrities, etc. Disney College Program- Orlando, FL August 2015- May 2016 Merchandise Cast Member- Trainer

• Exhibited customer relations skills by interacting with guests through the store, during and after transactions; creating magical moments when possible

• Helped guests with any questions they have about merchandise, the parks, or TWDC

• Attended a Corporate Analysis class learning about the Disney corporation’s innovations, globalization, culture, structure and more

• Utilized conversational Spanish with guests/families

• Worked sports exposition events such as Run Disney, Princess Marathon Weekend, etc. Movoli Internship- Clemson, SC June 2014-December 2014 Digital Sales Associate & Campus Ambassador

• Promoted start-up website through lead generation and cold calling to discuss sponsorship opportunities

• Spread awareness at local venues and on campus through organized promotional events such as making announcements to relevant classes, tabling, promotion parties and social media techniques

• Inspired the idea to make the Movoli “M” logo unique to each campus for better recognition

• Maintained spread sheets and attend weekly video meetings; updated campus branch of social media outlets Charleston Gymnastics & Cheerleading- Charleston, SC February 2009-August 2011 Instructor/Head Coach

• Tailored teaching styles to individual needs, as well as group instructions for safety etiquette

• Supervised 7-12 kids on multiple stations at once, demonstrating responsibility and patience

• Created competition routines, coordinated skills, and developed plans for each practice

• Filed all personal/medical information, kept updated contact information for travel competitions & summer camps

• Demonstrated good sportsmanship and appropriate behavior for the girls to follow at competitions

• Made executive decisions on team matters such as work out plans, equipment selections, fundraising decisions ACTIVITIES/HONORS

• Delta Sigma Pi Business Fraternity- Recruitment Committee Member, Executive Committee Member

• Helping Hands, Habitat for Humanity & Animal Shelters Volunteer

• Sports Blog, Photography Publications, Intramural Sports

• First Aid, CPR & AED Certified

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