Customer Service Representative

DEEONA A. WASHINGTON

**** *. ******** ***., *******, IL 60652 773-***-****

*****************@*****.***

Accomplished benefits administrator and customer service representative with practical understanding of human resources and benefits management. Superior performance record in highly competitive environment. Analytical and decisive managerial approach.

EXPERIENCE

AUGUST, 2013 - PRESENT

SENIOR BENEFITS ADMINISTRATOR, aon hewitt

Supervise staff of twenty-one

Liaison between client and insurance provider

Client advocate on matters related to health benefits, pension, and 401K plan

Identified new approaches to make client engagement smoother

Communicate company directives in weekly employee huddle sessions

Conducted new hire training sessions

AUGUST, 2012 – AUGUST, 2013

SUPERVISOR, tcf bank

Processed customer cash, check, transfer, and statement transactions with a reconciled drawer

Trained new hires

Professionally guided customers in daily account transactions

AUGUST, 2006 – JANUARY, 2012

AST CERTIFIED BARISTA, STARBUCKS COFFEE

Monitored and restocked supply inventory

Managed employee schedules

Conducted monetary transactions with customers

EDUCATION

MARCH, 2012

CERTIFIED NURSING ASSISTANT, health restoration academy

JUNE, 2007

DIPLOMA, william j. bogan high school

SKILLS

Strong Managerial Approach

Customer Service Driven

Accurate Cash Handling Experience

Knowledge of Insurance Regulations

Contact this candidate