Project Management
Resume:
Sridhar Venkatesh
Mob: 425-***-****; Email: *****************@*******.***
Senior IT Management Professional
Technical Program Manager / IT Infrastructure Manager
Summary
Technology and business visionary having overall experience of 14 years in IT industry that includes 10 + years specifically in IT Infrastructure Management, Program and Project Management, Delivery Management, and Implementation experience to meet client’s goals and requirements. Ensures that business requirements are satisfied with appropriate functionality, process and systems that are easy to use, of the highest quality and are implemented on time and within budget. Dynamic management career with strong leadership, relationship building, problem-solving, planning, team-building, defining roles and responsibilities. Provided strategic direction to senior leadership on various technologies.
Well conversed with Wintel platform and Microsoft Technologies, International standards for IT process management / frameworks such as ITIL, Project management (PMP) and IT security standards ISO27001
Key Expertise
IT Infrastructure Planning & Deployments, Cloud Computing, Technical Manager, Server Technologies, IT Operations Management, Data Center Management & Operations, Dell & HP Hardware, IT Service Desk, Incident Management .
Resource planning, Scheduling, Requirements gathering, Process improvements, skilled negotiator, Confident decision maker, Proficient communicator, Collaborative leader.
Professional Experience
Tata Consultancy Services Limited - From August 2008 to date
Projects Handled
Cisco Systems – San Jose, California (thru TCS) Duration September 2017 - to date
Role – Technical Project Manager
Oversee multiple IT Infrastructure projects.
Monitor workflow and make timeline adjustments as needed.
Work as part of an interdisciplinary team to achieve project milestones.
Collaborate with development to plan project sprints.
Develop status reports and resource plans.
Make vital decisions and drive decision-making across projects.
CNA Insurance - Chicago, Illinois (thru TCS) Duration August 2016 to August 2017
Role - Infrastructure Lead
Participates in requirement gathering session.
Requirement validation with service Owner/SMEs.
Solution validation from vendor.
Follow Work Intake Process (i.e., submit all necessary paperwork to support the request)
Coordinate in procurement of IT infrastructure related products.
Coordinate installation of physical hardware at DC locations.
Contribute to development & maintenance of overall project plan
Microsoft Corporation, Redmond, WA, USA (thru TCS) Duration February 2013 – July 2016.
Role – Deployment Program Manager, O365 (Exchange).
Accountability for all planning, delivery, and quality of work for all DPM’s that help deliver more than 200,000 servers and network devices for global Fortune 50 corporations that are Microsoft customers using GFSDeploy as primary project management tool.
Assign projects to team, manages escalations and ensures the delivery of projects meet or exceed established metrics for on time delivery, are defect free, and deliver the full scope of the agreed to program.
Leads the daily call with team in order to ensure that program status is on track, that issues are raised and escalated appropriately, and that status can be provided to managers and executives.
Plan work allocation based on resource availability, leaves and individual’s skillset for exceptions raised by customer per business requirements that may need expedited delivery.
Analyze customer requirements, set delivery priorities and make schedule adjustments to meet timely delivery goals.
Create detailed risk plans, including identifying key risk factors based on program type, geographic location, size, complexity, and other key factors.
Establish mitigation plans and is capable of executing those plans in order to drive on time and defect free deliveries.
Accomplishments
Improved the OT /DF (On time Defect Free) metric by ~ 17 % from 75 to 92 %.
Contributed significantly in bringing QC coverage to project’s before handing off to Engineering team.
Proposed various suggestions to GFSdeploy (internal Project management Tool) wrt to work order streamlining and management.
Microsoft’s Service Operations Center - (MOC) (thru TCS) Duration: November 2010 – February 2013
Redmond, WA, USA.
Role – Tower Lead
•Onboarding Microsoft properties, post evaluation.
•Defining responsibilities and reviewing deliverables.
•Tracking tasks and monitoring the progress of work.
•Tracking and Mitigating the Risks.
•Determining the resource requirements and Hiring the required resources for the project
•Ensuring proper utilization of human resources
•Reporting status to the client.
•Reviewing projects with management team.
Accomplishments
Worked towards improvement of TTE & TTR metrics by `5 %.
Worked with Automation team in automating resolution steps for alarm floods and repetitive incidents.
Implemented New TSG’s (Technical support Guide) as applicable.
MSN Operations, Pune India (TCS ODC) Duration: Aug 2008 to October 2010
Role - Project Manager
•Managing, coordinating, planning and executing projects.
•Defining responsibilities and reviewing deliverables.
•Tracking tasks and monitoring the progress of work.
•Tracking and Mitigating the Risks.
•Liaising/ Interacting with offshore and Onsite teams
•Ensuring proper utilization of human resources
•Technical Coaching and Mentoring.
•Holding status and staff meetings.
Zensar Technologies Ltd, Pune, India Duration: Aug 2004 to Aug 2008
Role – IT - Systems Manager
Responsibilities - IT Infrastructure management, Data Center operations, Vendor Management, Team Management, Security Auditor.
Certifications / Trainings
ITIL (EXIN) Certified - Year 2017, PMP Training – Year 2012.
Microsoft Certified Systems Engineer - Year 2000.
HP NetServer Training - HP Bangalore.
Oracle 7.0 DBA from Brainware Technologies, Bangalore.
Academics
Diploma in computer science and Engineering
Department of Technical Education, Government of Karnataka – Aug 1997
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