Customer Service / Administrative Assistant
Resume:
P a g e *
Rosanna Robles
Professional profile
I am a highly determined and committed professional who is passionate about fostering social change. I have fiercely devoted myself to learning about diverse, thorough, and inclusive ways to promote human rights and human dignity. As such, I have used this knowledge to proudly invest my time in our educational, legal, economic, and health system. I have used my experiences and commitment to obtain proficiency in conducting research, analyzing data, and understanding and applying laws, policies, and procedures. It is with my extensive experience that I assure you that I can bring valuable support and organization to your department.
********@***.***
Homestead, FL.
KEY skills
Discipline
Commitment
Objectivity
Problem Solving
Communication Skills
Independent Judgement
Self-Motivated
WORK Experience
I. Child Protective Investigator (Trainee) 2017-2017 DEPARTMENT OF CHILDREN AND FAMILIES
Conduct investigations regarding allegations of abuse, neglect abandonment and/or special conditions for children.
Assess danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe.
Collect information through observation and interviews with parties as well as analysis of criminal, past service history and other records. II. Administrative Assistant 2016-2017
DIVISION OF ADMINISTRATIVE HEARINGS
Implement JCC instructions on motions regarding hearing dates and times.
Ensure accuracy of orders, to include but not limited to, case style and number, accident date(s), and party and attorney designation.
Type initial drafts of FCOs, FEOs & SFOs as provided by the JCC.
Provide backup to the district receptionist and Deputy Clerk as needed. III. Service Cashier 2014-2016
THE COLLECTION
Abide by the company’s cash handling process.
Excel in customer-employee relations in order to ensure the collection of payment, delivery of vehicle, and customer satisfaction.
Assist the Warranty and Accounting Department by ensuring that all invoices comply with the requirements and company policy before closure. ` IV. Receptionist 2014-2014
DADELAND DODGE, CHRYSLER & JEEP
Customer service, product knowledge, payment and inventory management.
Perform office and clerical duties.
Assist with filing, tag renewals, scanning, and processing service invoices. Education
Florida International University
Bachelor of Arts Degree: Sociology
Summa Cum Laude Graduate
August 2016
Miami Dade College
Associate of Arts Degree: Sociology
Honors Graduate (3.82 GPA)
May 2013
P a g e 2
Rosanna Robles
KEY skills
Discipline
Commitment
Objectivity
Problem Solving
Communication Skills
Independent Judgement
Self-Motivated
Education
Florida International University
Bachelor of Arts Degree: Sociology
Summa Cum Laude Graduate
August 2016
Miami Dade College
Associate of Arts Degree: Sociology
Honors Graduate (3.82 GPA)
May 2013
WORK Experience (Cont.)
V. Student Assistant 2012-2013
MIAMI DADE COLLEGE
Perform office and clerical duties.
Coordinate appointments and meetings for over 7 fulltime academic advisors.
Manage front desk area to direct walk-in students to appropriate resources.
Help faculty coordinate and organized educational events. Educational experience
SOUTH FLORIDA AFL-CIO (CENTRAL LABOR COUNCIL) 2016 - 2016
“Public-Private Partnerships”, the “Living Wage Ordinance” & “Misclassification of Workers (1099)”:
A. Create awareness of the problematic aspects associated with private water services; B. Gather evidence and testimonies to show County Commissioners the importance of re-setting the Living Wage Healthcare Index;
C. Make healthcare affordable and narrow the gap between insurance premiums and the health benefit contributions;
D. Implement effective regulatory enforcement initiatives in order to eliminate the misclassification of workers.
VOLUNTEER EXPERIENCE
Switchboard 2009
Veterans Parade with the Junior Reserve Officer Training Corps 2010 Community Partnership for the Homeless 2011
Guardian Ad Litem 2016-2017
SKILLS
COMPUTER
Fully proficient in Microsoft Word, PowerPoint, Outlook, Adobe Reader, Excel, UTA Check Processing, Title Technologies Automation, ADP, and Wells Fargo Commercial Electronic Office Sign On.
LANGUAGE
Fully Proficient in English and Spanish.
Contact this candidate