Customer Service Microsoft Office

Alexa Cress

**** ****** **, *******, ** B*J *T*

*****.*****@*******.***

HIGHLIGHTS OF QUALIFICATIONS

Knowledge of computer based programs such as PeopleSoft, SharePoint and Microsoft word

Relevant experience working in the student services office at NSCC as well as the library

Attained customer service skills to by interacting with a diverse group of individuals consisting of faculty, students and the general public

Established ability to work in a self-directed manner without the need for continuous supervision

Demonstrated strong work ethic and commitment to tasks while working in a team atmosphere

Able to communicate in French and English

Lived and worked abroad in both France in Australia

Skilled in using Microsoft Office programs such as Word, Outlook, and Excel.

EDUCATION

Mount Saint Vincent University (Distance) July 2016 – August 2017

Business Administration - Management

Institute of Integrative Nutrition (Online) January 2015 – December 2015

Registered Holistic Nutritionist

Nova Scotia Community College – Kentville, NS CANADA September 2012 – April 2014

Business Administration – Financial services

Université Sainte-Anne – Church Point, NS CANADA September 2011 – April 2012

French Immersion

EXPERIENCE

Lululemon – Halifax, NS October 2017 – Present

Seasonal Educator

Provides guests with world-class ‘education’ and guest experience in the areas of product, culture, and community by speaking authentically about product use through their own experiences

Communicates special features, benefits, fabric properties, usage, and best care instructions

Ensures guest is aware of in-store community bulletin board – for information and resources regarding yoga and other health, fitness and related community information

Fit4Less –Halifax, NS July 2016 – Present

Fitness Advisor

Approving procedures that were entered the day before including memberships, change forms and cancellations

Welcome new and existing clients to the gym

Handle complaints with courteous and professionalism

Adhere to and promote monthly marketing

Integrated Staffing – Halifax, NS June 2017 – Present

Staffing Coordinator June 2017 – September 2017

•Arrange and participate in interviews with hiring managers and employees

•Develop and place advertising for vacant positions

•Update and maintain candidate database.

•Ability to navigate under strict deadlines and manage assigned tasks

Au Pair – Paris, France & Sydney, Austrailia August 2014 – March 2016

Studied French on a weekly basis, interacting with locals and other au pairs

Responsible for caring, feeding and teaching English to the children

Driving, grocery shopping and preparing meals for the families on a daily basis

The Big Scoop Family Restaurant – Middleton, NS May 2012 – June 2016

Waitress/ Marketing Coordinator

Processed food orders and put them into the cash register to be sent to the cooks. Delivered the correct meals to the customers and followed up with their bill

Developed the physical ability to stand for extended periods of time

Creation of Business website and Facebook page

Nova Scotia Community College Student Services – Middleton, NS May 2014 - August 2014

Student Summer Assistant

In charge of communicating with incoming students and insuring they were prepared for the upcoming school year

Set up Get started events throughout the summer for students

Effectively mailed hard copy letters as well as e-mails weekly to students

Nova Scotia Community College Library – Kentville, NS October 2012 – April 2014

Library Assistant

Issued library cards to current students as well as the public

Checked materials in and out and correctly re-shelved them

Peer-Tutor October 2012 – February 2014

Explained in detail various concepts in easy-to-understand terms.

Coordinated multiple schedules in order to provide services to multiple students.

Land Registration & Deeds Government Office – Lawrencetown, NS July 2013 – August 2013

Student Administrative Assistant

Recorded the file numbers of the land plans at the registration office and correctly noted if they were missing or not

Opened, scanned and sorted mail that arrived at the Land registration office and re-mailed

COMMUNITY INVOLVEMENT

Paris Giveaway – Faire un difference February 2015

Collected second hand clothing and prepared sandwiches and hot beverages for the homeless of Paris.

Big Brother’s Big Sister’s Centennial Celebration September 2013

Organized events for children, such as the bounce kingdom, washer toss, and bingo

Lawrencetown Pool Supper June 2010, May 2012, April 2013

Collected money while the customers ordered their meals

Removed all of the chairs and tables away at the end of the supper

Middleton Minor Hockey January 2013

Prepared baked goods for hockey tournament

Greenwood Triathlon June 2009 & 2010

Direct the athletes through the course

Lawrencetown Figure Skating Club Winter 2005 – 2010

Taught the children how to perform the necessary routines

Gained leadership skills and having to direct the children

AWARD & ACHIEVEMENTS

Mutual Funds License 2014

Obtained B1 French Immersion certificate in Paris, France 2015

Completed Level 5 of French Immersion program at Sainte-Anne’s University 2012

Athlete of the year at BRHS 2010

Completed Camp Courage July 2010

Completed Bronze Star, Bronze Medallion, and Bronze Cross August 2007 2010

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