Human Resources Customer Service

Summary

I am a versatile and adaptable leader. I have gained and applied valuable knowledge about the importance of building and developing the right team and strategically placing them in a position where they will excel. I am passionate about organizational development and change, particularly within the realm of Human Resources and leadership.

Experience

Organizational Leader March 2016 – Present

Hello Innovation, Inc.

Working with a highly dynamic team to lead and assist with organizational change and transformation projects within the company.

Current projects include: transforming the Human Resources department / strategies, creating and implementing new hiring processes and implementing predictive hiring, applying operational frameworks and department designing.

Director of Product Development and Customer Service March 2015 – March 2016

iPexpert, Inc.

Lead organizational change and created directives, policies and procedures for the benefit of the team, customers, and business.

Oversaw all aspects of training product development and release, including written, video, and audio, materials.

Implemented various organization wide systems to increase communication, employee satisfaction, and productivity for both internal and external use.

Store Team Leader November 2010 - May 2014

Target

Captained campus recruiting efforts, at the University of Florida, organizing a team of 30 recruiters to deliver over 50 recruits to the company in 2012 and 2013.

Selected as market trainer to train leadership classes for executive level leadership.

Developed and promoted 8 leaders.

Significantly improved store team culture and annual team survey results including 100% positive feedback from direct reports and 20% increase in favorability for hourly team member satisfaction.

Executive Team Leader June 2005 - November 2010

Target

Successfully improved employee relations and HR metrics within 4 stores.

Trained several new in role executives in various roles such as Human Resources and the oversight of store remodels.

Within 6 months of on boarding, created an effective training schedule for district-wide leadership in order to ensure training was completed in a timely manner.

Selected to oversee entire store operations in the absence of a Store Team Leader on multiple occasions, including while running 2 separate store remodels.

Selected to participate in multiple high level corporate visits and talent development programs to showcase achievements and to further my growth and development.

Education

Bachelor of Applied Arts / Entrepreneurship August 2001 - December 2005

Central Michigan University

Certifications

SHRM Senior Certified Professional June 2017 – April 2021

Society for Human Resource Management

Professional Lifeguard 1999 – Present

The American Red Cross

Additional Experience

Police Athletic League Senior Counselor 1999 – current

Oversee a group of 10-20 middle school girls for a week-long summer camp. Plan and organize activities for daily classes and learning. Mentor and develop up and coming counselors. Execute classroom activities for 20-30 campers. Assist with organization and execution of water safety throughout weekly waterfront events.

World Travel May 2014-December 2014

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