Corporate Training
Resume:
Christina Provatari
San Francisco, California USA +1-628-***-**** *.*********@*****.*** www.linkedin.com/in/christina-provatari/ Experience Cabin Crew Trainer, Flydubai Dubai, UAE Jul 2013 – Feb 2017
• Managed a portfolio of 8 courses (i.e. sales training, customer service support, conflict management) and supervised quality of deliverables provided by other trainers.
• Worked closely with other departments to provide, manage, and facilitate training curriculum in both in-person and online spaces.
• Improved and adapted training material to different learning styles, applied effective teaching methods to achieve learning outcomes.
• Designed and executed a company e-learning program that lead to less in-class training hours and costs.
• Developed and trained the flydubai grooming training program team and educated 10 trainers to deliver initial/ recurrent training courses (approximately 10 times a week) to 1,500 employees.
• Reported regularly to senior management on post course evaluation and provided solutions on reducing trainees’ regulatory exam failures.
• Accurately maintained and filed required documentation post-training following company regulations. Training Schedule Coordinator, Flydubai Dubai, UAE Apr 2012 – Jul 2013
• Developed and maintained a training database for approximately1,500 stuff.
• Mapped out training plans and schedules for more efficient human resources allocation for 3 programs and 1,800 staff members.
• Managed two online platforms for monitoring training results and ensuring accurate compliance with legal regulations.
• Daily auditing of training records for each cabin crew based on completed courses and instructors feedback, to ensure readiness of staff allocation
Customer Service Assistant C.A.E FLIGHT TRAINING Dubai, UAE Dec 2011 – Apr 2012
• Organized transport, accommodation, training rosters and assist with introduction to new and old customers.
• Communicated between customers and the company’s planning department to fulfill training requirements.
• Handled training feedback by customers and provided support to any client request.
• Communicated available training to customers and provided necessary information about sessions
• Coordinated and planned all training activities and logistics, from hotel booking to travel Executive PA to the CEO / Customer Relation Manager,W. Cut Rag Dubai, UAE Jan 2011 – Dec 2011
• Created, handled and processed written and verbal communication while exercising a high degree of confidentiality and discretion.
• Collaborated to submit all CEO expenses whilst following an established expense reporting process.
• Researched and booked complex international travel arrangements that were subject to regular change, and, followed established processes, compiled travel documents for the CEO.
• Accompanied the CEO in business trips to assist with meeting preparations, logistics...etc. Earlier Positions SELF EMPLOYED, Freelance Make up Artist 2010 – 2011 EMIRATES AIRLINES, Premium Class Flight Attendant, Dubai, UAE 2005 - 2010 CLINIQUE HELLAS, Branch supervisor - Make up artist, Greece 2002 - 2005 Christina Provatari
San Francisco, California, USA +1-628-***-**** *.*********@*****.*** www.linkedin.com/in/christina-provatari/ Education Tourism Aviation School, Aviation & Tourism Diploma Thessaloniki, GR Sep 2001 Professional Qualifications & Training Flydubai Senior C.C.M.Training Course, In House Training Courses Dubai, UAE September 2013 Employee Support and Crisis Management In House Training Courses Dubai, UAE June 2015 I.A.T.A. Security Operations Optimization Dubai, UAE January 2014 T.S.A., Dangerous Goods Acceptance Course Dubai, UAE May 2014 City and Guilds, Train the Trainer Diploma Dubai, UAE September 2013 Kratis ltd, Auditing A. Safety Management Systems Dubai, UAE December 2012 Pissalidou Stage and Make up School, Diploma in Stage Make Up Thessaloniki, GR June 2003 Clinique Cosmetics, Sales & Customer Relationship Management Athens, GR November 2002 Additional Information Work Authorization: USA L2 Visa & Employment Authorization Permit Holder. Languages: English (fluent), Greek (native).
Technologies: MS Office, AIMS, EFOS, Final Cut Pro. Interests: Social Psychology, international literature & cinema, exploring new cooking techniques, painting, photography, international travel, speed boat driving & humor.
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