Customer Service Microsoft Office

ES

OBJECTIVE

Seeking an employer to enhance my skills of controlling escalated calls with patience and empathy. This employer must have opportunities for me to grow and utilize my positive social skills with my future colleagues. I am an elite customer service professional whose only mission is knowing that customers have a positive experience.

SKILLS

Expert in Microsoft Office, Excel, Power point, Word and Outlook

Adaptability with the professionalism to work under pressure.

Problem analysis and problem solving.

Organizational customer service methods.

ERICA STEVENS

CUSTOMER SERVICE PROFESSIONAL

746 FERNWAY STREET JACKSONVILLE FL. 32208

(770) 866–3395

*************@*****.***

EXPERIENCE

APPLE CARE TECHNICIAN • TRANSCOM • 2015 - 2016

Handled inbound and outbound correspondence with Apple customers, mostly by telephone, providing information about Apple products and services as an at-home agent.

Resolved software issues with iPhones, iPods, iPads, Apple Watches and iMacs for Apple customers’ using troubleshooting articles provided by Apple Inc.

CUSTOMER SERVICE PROFESSIONAL • DUKE ENERGY • 2013 - 2015

Solved complaints quickly for Duke Energy customers as an at-home agent using One Call Resolution preventing escalation calls to management.

Listened attentively with patience to Duke Energy customers inquiring about budget options for their Duke Energy account.

EDUCATION

EVEREST INSTITUTE • MEDICAL BILLING AND CODING • 3.75 GPA

VOLUNTEER EXPERIENCE

Summer Brook HealthCare

-Assisted with feeding the patients in the Nursing Home.

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