Customer Service Sales

Mildred Rodriguez

Billing Specialist, Finance Dept - Campus Management Corp

Fort Lauderdale, FL

**************@*****.*** - 754-***-****

To secure a position with a solid organization that maintains a stable environment where my skills can be a vital contribution.

WORK EXPERIENCE

Billing Specialist, Finance Dept

Campus Management Corp - July 2011 to Present

Contractual billing of software products and services, AR research & resolution, Uploading and Integrating billing files into GP, Ongoing resolution of billing issues/variances, Billing email folder maintenance, Ensuring accuracy in accounting GL codes, creating/processing/distribution of invoice batches in GP. Corporate Billing Analyst

Spherion Corporation Headquarters - May 2004 to July 2011 Billing, auditing and Business-to-Business collecting of multi-million dollar accounts as related to temporary and permanent HR placement. Daily analysis of billing to determine root causes of billing inaccuracies. Ensuring and validating the processing of weekly bulk invoicing to these clients. Conducting auditing of accounts via daily review of PeopleSoft and various 3rd party systems to resolve discrepancies. Submitting adjustments to ensure accuracy as it affects branches revenue and expense reporting nationwide. Generating Payroll vs Billing reports and addressing variances. Daily updating of client workflow and payment processing systems to resolve disputed/rejected invoicing as related to contractually approved billing rates. Ensuring that Remedy trouble tickets regarding assigned clients are resolved in a timely fashion. Conducting audits of Vendor billing to ensure accuracy in payments to these vendors. Collecting of open past due invoices to ensure payment and reduction of write-offs. Additional responsibilities include working with auditors on Sarbanes Oxley and audit reviews. Payroll Rapid-time entry in PeopleSoft sessions & processing of weekly payroll on a national level. Carrier Access Billing & Collecting Specialist

Supra Telecom - April 2003 to May 2004

Billing and collections of Telco carrier accounts. Duties include billing, B to Business collections, Customer service, posting payments & credits via Great Plains accounting system, EUR Advantacs CABS billing system. Further duties include reviewing of CDR's, conducting audits of accounts, handling disputes and conducting negotiations of rates for carrier access billing of Telecom network usage. Corporate Sales Admin/Telco Auditor

Atlantic.net - February 2000 to October 2002

Maintained Platypus billing database; Provide corporate customer service and daily decision-making of corporate customers' billing disputes; Process and perform collection of 30, 60, and 90+ days accounts; Produce weekly and month-end sales reports; Assist sales force of 8+ with Internet sales products (residential and corporate Web hosting, T-1, frame relay, DSL, and ISDN); Receive and screen of all in-bound corporate sales calls; Perform pre-qualification of customers for products via interactive sites; Maintained corporate sales contracts; Auditing and reconciliation of Telco bills; Submitting and tracking disputes; Maintain and create billing-data spreadsheets.

SKILLS

Great Plains Accounting Software, Microsoft Office & Excel, (V-look-up, Pivot tables, etc) Peachtree Accounting, Quickbooks Accounting, JD Edwards Inventory system, Advantacs Billing software, PeopleSoft, Cognos Reporting, Remedy trouble ticket tracking system. ACS Invoice workflow system, ACS payment portal, Strata multi-line telephone system. I am also a Notary Public and am Bi-lingual in Spanish. EDUCATION

Santa Fe Community College - Gainesville, FL

1988 to 1992