Customer Service Manager

Doreen Sorenson

**** ****** ****, ***** ***, WI *4303 Cell: 920-***-**** ***********@******.***

Professional Summary

An Accounts Manager who effectively serves as the first point of contact for current and new customer needs; adept in successfully solving complex problems; streamlining procedures in a cost effective manner.

Skills

Very dependable Open to market trends

Excellent communication skills Adaptable to change

Attentive to customer needs Intuitive with customers as well as internal team

Work History

Accounts Manager 7/2009 to 12/2017 Fox Converting Green Bay, WI

Managed major Fox Accounts / pricing reviewed on an ongoing basis with cost accounting department and purchasing.

Consistent and efficient flow of on time orders / working with purchasing and production team.

New work for the company / marrying up customer needs with Fox capabilities.

Research and development for potential customers / and changes with current customer needs and expectations.

Overseeing transportation incoming and outgoing.

New product launches and promos.

Trade Shows.

Customer Service 1/1998 to 7/2009 Fox Converting Green Bay, WI

Processing orders on a timely basis.

Follow up with customer needs and concerns.

Continuous improvement with procedures.

Keeping pricing up to date.

Maintaining Fox data base with customers.

Accounts Payable / Accounts Receivable 6/1994 to 1/1998 Fox Converting Green Bay, WI

Data Entry with customer orders.

Verified outgoing shipments and processed invoicing for customers daily.

Reviewed incoming invoicing / matched with packing slips / processed reports to print checks weekly.

Processed transportation freight claims.

Savings Counselor 3/1989 to 6/1994 DePere Federal / Now Bank Mutual Green Bay, WI

Processed teller transactions in lobby and drive-through.

Balanced cash drawer.

Opened new accounts / checking, savings, CD’s, trust accounts, business accounts.

Cashed out Savings Bonds.

Balanced checkbooks for customers.

Education Graduated 2008 MBA: Business Administration Lakeland College Green Bay, WI

Additional Information:

I volunteer ~3 Hours weekly at Cardinal Ridge Nursing Home. I help out in the kitchen / taking food to residents / pouring coffee / doing dishes. The facility is sometimes short staffed on weekends. The staff appreciates the help as well as visiting with the residents.

References available upon request

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