Customer Service Sales

Stephanie Coburn

Executive Profile

Innovative Executive. Multi-task-oriented, driven to manage labor costs, contracts, and establish strategic mutually beneficial partnerships and relationships with customers, vendors and service providers.

Skill Highlights

Attention to detail

Customer Focused

Employee Scheduling

Dispatching

Invoicing

Profit Generator

Sage 50

Lien Waivers

Hard Worker

Self Motivated

Collections

Sales

Contracts

Inventory Control

T.C.R/P.O.S Software

A.I.A

Core Accomplishments

Initiated starting up and monitoring automatic invoicing which resulted in faster revenue coming in. Implemented and trained 100+ employees on properly using paperless system. Opened various Walmart Stores through out the valley by analyzing and training 200+ staff on operations and lost revenues, increased profit by 27%.

Professional Experience

Accounts Receivables/Payable/Sales/Contracts/Collections January 2013 to September 2017

Action Barricade Company LLC - Phoenix, AZ

Places bids for up coming sales,invoices weekly jobs,sends statements, invoices,collection emails,enters new vendors and customers in sage,puts new invoices from vendors in sage,creates weekly reports for AP check runs,creates estimates and quotes for new/existing customers, implements and trains drivers,staff on paperless system, trains new sales members on creating estimates and quotes,weekly review of actual vs billed labor to control labor cost which increased profit by 10%. Ticketing/Bartender/Customer Service

June 2014 to Current

Wild Horse Pass Motor Sports Park - Chandler, AZ

Ticketing for events, training staff and temporary staff on properly collecting sales and cash handling for each event, balancing and training staff on balancing drawers after events for proper cash control/customer counts. Handles customer concerns for a positive customer experience.

Bartender

1307 E Jensen St, Mesa AZ 85203

Cell: 602-***-**** - *********.****@******.***

February 2009 to December 2012

Ober Gatlineburg Ski Resort - Gatlineburg, TN

Customer service, ordering products for future needs and managing daily needs. Support Manager

January 2001 to January 2009

Walmart - AZ

Identified, Implemented, Increased cost vs billed revenue for profitability. Worked closely with Store manager and Assistant managers. Opened various stores thru out the valley by properly training new associates and assistant managers on correctly capturing markdowns,missed markdowns and inventory control in the Telzon software system.

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