Customer Service Manager

Jeromy A. Hasbun

*** ***** ******, ********* **, 11550 • 646-***-**** • ************@*****.***

Management Career Profile

Dynamic and versatile professional with a comprehensive management background in customer relations environments. Experienced in advisory roles with a keen understanding of health and fitness, how it relates on a personal level and how it is translated in a professional setting. Key qualifications include a service-minded attitude for providing optimal customer service, fast learning techniques to allow for flexibility and multi-tasking, and leadership abilities highlighted by accuracy and integrity.

Key Skills

Award Winning Customer Service Reputation

High Performing Selling Ability

Excellent Leadership Capabilities

Ability to Grow & Maintain Large Customer Base

Excellent Written and Verbal Communication Skills

Excellent Mediator

Expert Problem Identification & Resolution Skills

Enthusiastic & Passionate Approach

Rapid Response Management Skills

Office Administration/Record Keeping/Data Entry

Exceptional Ability to Work Collaboratively on Teams

Bilingual: Intermediate in Spanish

Adept in Multi-Tasking in Fast Pace Environments

Proficient in All Microsoft Computer Programs

Related Experience

Pellacare, Brooklyn, N.Y. August 2017 - Present

Outreach Representative

Maintain and update schedules, appointments and cancellations for Consumer Directed Personal Assistant Program

Travel to consumer residences to orient consumers through the enrollment process: thoroughly explaining program benefits, answering all questions, aiding in the paperwork process, while ensuring rapid and outstanding patient care

Communicate strategically with medical offices, program directors and all staff to support an efficient registration flow

Onsite in nursing homes: creating consumer referrals, advocating program benefits and health and wellness campaigns

Global Telecom Supply, Roslyn Heights, N.Y. June 2016 - May 2017

Service Manager

Managed a team of technicians, scheduling them according to their skill and customer service level agreements

Expertly resolved client inquiries related to account status, plan agreements, and all billing matters

Generated and mailed out invoices based on services rendered and/or equipment not returned or destroyed

Organized and replaced older maintenance agreements with new agreements for current and new customers

Muscle Maker Grill, New York, N.Y. August 2010 – August 2012

Restaurant Manager: Front of House

Supervised all the front house staff, managing daily operations and organizing assignment of staff responsibilities

On boarded and continually trained staff on day to day functions, system usage, and processes specific to each shift

Developed and oversaw employee scheduling, payroll functions, and quarterly employee reviews

Cultivated a loyal following and lengthy clientele list of patrons by providing consistent outstanding customer service and menu suggestions using a keen understanding of health and fitness and how it related to personal goals

Collaborated with other levels of management to complete the food/beverage ordering- ensuring to source the most competitive pricing while still providing quality products and maintaining the front house budget

Global Security Services, New York, N.Y. June 2006 – August 2010

Security Officer

Provided security and manned the access control points to high profile events and acted as celebrity escort if needed

Supervised blocking positions, security checkpoints, and baggage inspection, preventing entry of weapons / recordings

Conducted walking patrols to show security presence, deterring any unauthorized and harmful activities

Ensured company safety and fire regulations were met and ensuring the protection of property while on duty

Education & Certifications

John Jay College of Criminal Justice, New York, N.Y. - Bachelor of Arts June 2011 American Red Cross- CPR/AED November 2017

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