Customer Service
Resume:
Whitney Boersma
Portage, MI *****
*.******@*****.***
Highly motivated individual with sound judgment and an ability to resolve problems tactfully and diplomatically. I am looking for a career where I can help contribute to the success of a business.
Core Strengths
Strong organizational skills Computer proficiency
Sharp problem solver Microsoft Outlook
Energetic work attitude Microsoft Word
Adaptive team player Microsoft Excel
Work Experience
Receiving Specialist
Zoetis
Kalamazoo, MI - August 2015 to Present
Verify and maintain records on incoming and outgoing shipments. Duties include; assembling, addressing, stamping, shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material. Arranging for the transportation of products, tracing shipments when needed. Fort lift certified.
Gap Claim Administrator
CSCI - Kalamazoo, MI - November 2014 to July 2015
Review claims sent by customers, insurance agencies and lenders. Determine if customer receives Gap payment. Organization is very important; paying attention to detail is a major part in this position. Answering phones, and typing proper documents.
Line Coordinator
Pfizer - November 2012 to September 2014
Monitored equipment for proper operations, performed minor adjustments to keep equipment operating at peak efficiency. Performed necessary SAP/PEPS entries and verified that paperwork is completed correctly.
Operator
Pfizer - October 2008 to September 2012
Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures. Started up and shut down processing equipment. Helped achieve company goals by supporting production workers. Maintained proper stock levels on a line.
Education
Studied – 2006 -2007 – University of Phoenix
Diploma – 2005 – Vicksburg High School
Volunteer Experience or Leadership
Participation in several charity events with Autism Society of Michigan.
Autism 5K run/walk. United Way coordinator. Participation with Girl/Boy Scouts of America.
Skills
Customer Service (10+ years), Communications (5 years), multitasking (10+ years), prioritizing (10+ years), Organizational Skills (10+ years), Interpersonal skills (10+ years), Initiative and problem-solving abilities (10+ years), Dependability (10+ years)
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