Manager Management Program Delivery, Customer Success

Christi A. McLean * P a g e

Christi A. McLean

***** ** ***** ******

Kent, WA 98042

Cell: 253-***-****

*************@*******.***

SUMMARY

MBA Management and MS IT, an accomplished leader of large-scale, complex, multi-national projects and customer/vendors. Demonstrable track record formulating business strategy, process improvement, team building, operational excellence and P&L enhancement, transformation and customer/vendor alliances. Innovative performance orientated creative thinker with solid problem solving skills, refined interpersonal capabilities, cross- cultural adaptability, entrepreneurial spirit and business acumen. KEY QUALIFICATION HIGHLIGHTS

• 20+ years of management experience, both strategic and operational. Managed diverse teams of employees, consultants and vendor partners in start-up to mid-sized companies as well as Fortune 500 matrix organizations internationally.

• 17+ years of implementation, account management, consulting, program management and services sales experience.

• 8+ years’ experience in Sales including: software, consulting, standard and premium support and outsourcing services

• 6+ Years’ experience implementing SAP HR (Personal Administration, Organizational Management, Benefits, Payroll and Time Management) including working with clients to develop roadmap, integration and solutions from other point solutions (Success Factors, ADP, Kronos, Taleo,

• Key strengths: strategic selling at the executive level, team selling, business case development, leadership skills, communication skills, long-term relationship building, negotiation, public speaking, business management, creative problem solving and ability to rapidly deliver bottom-line results

• Results driven, motivated and enthusiastic professional with a proven track record of outstanding sales, delivery and leadership experience and consistent over metric sales and delivery accomplishment

• Extensive network with the SAP and their respective partner networks.

• Extensive experience working with C-level executives and managing complex business engagements.

• Technical ability combined with strong negotiation skills, sound business experience and vision.

• SAP solution, methodology and project expertise in all SAP lifecycle phases. Christi A. McLean 2 P a g e

PROFESSIONAL EXPERIENCE

BROADREACHIT

August 2016 – Present (contract)

Director Account/Vendor Management – Key Accounts

Bellevue, WA

• Responsible for business development, negotiation, and management of implementation and development projects to increase account saturation and maturity.

• Drive revenue and margin achievement through improved deal and project execution processes. Develop account revenue forecasts, budgets and Account Management plans and strategies.

• Manage West PMO headcount while exceeding utilization goals.

• Leadership responsibility for West region accounts.

• Initiated strategic efforts around utilization, deal execution, project execution, PMO hiring process, and project resource on-boarding.

• Manage high-risk, high-value accounts in the West.

• Develop extended vendor relationships including go-to-market strategies.

• Actively work with Project Manager, Client Teams, and Account Management Teams on implementation delivery, contract issues and resource allocation.

• Act as customer escalation point within Customer/Vendor delivery organization.

• Assist Presales leadership in development efforts to grow the team through training, mentoring and coaching new and existing accounts.

• Take the initiative to improve processes, document best practices and drive collaboration among the global account team.

Roles:

SAP America, Inc.

Successfactors SaaS Cloud Solution June 2015 – August 2016 Senior Presales Engineering Specialist

Palo Alto, CA

Account Management business partner to Account Executives focusing on Fortune 500 companies. Assist with prospect qualification and creation of business strategies. Deliver high quality business and product presentations and demonstrations to CXO Levels to secure new business within current and new client bases.

• Analyze current customer and/or prospect’s requirements and propose the best possible solution

• Create and deliver executive level demonstrations and presentations.

• Provide on-going technical and functional support to well-qualified prospects conducting evaluations. This may include training, trouble-shooting, and best-practices consulting.

• Respond to RFI/RFPs by analyzing

• Document and communicate product feedback and new requirements from the field.

• Communicate competitive intelligence from the field. Always remain a committed and unselfish team player.

• Assist Presales leadership in development efforts to grow the team through training, mentoring and coaching new and existing PSEs. Take the initiative to improve processes, document best practices and drive collaboration among the global Presales Expert community. April 1999 – August

2016 -

Christi A. McLean 3 P a g e

SAP Americas Inc. –

Active Global Support March 2010 – June 2015

Premium Account Manager/ Engagement Architect

Technical Quality Manager

Palo Alto California

Responsible for Account Management and continued business development of SAP Premium Support services, global support agreements and SAP software tools to global enterprise customers. Primary customers were T- Mobile, Chevron and Honda Motors of America (Global).

• Responsible to architect the engagement model based on a profound understanding of the customer situation including core business functions, technical requirements, organizational structure, customer’s center of excellence maturity level, and company goals.

• Work in conjunction with account teams to define and position collaborative engagements with SAPActive Global Support and to define customized value proposition for collaborative engagements via:

o Value Engineering assessment

o Results of the Engagement Architect lead workshops o Vendor Management via partnerships

• Manage a 10M Book of Business. Defined strategy for positioning additional services and contract renewals together with account team and provided pre-sales support to account teams to position engagements.

o Achieved Multiple 3 Year Renewals on Key accounts o Achieved 135% of Target on accounts for upsell and revenue targets

• Conduct Quarterly review meetings to executive sponsor team for collaboration and sign-off of: o - Goals and KPIs for the Balanced Score Card

o - Governance model with customers

• Define the delivery resources skill set requirements

• Define and delivery of action plans

• Accountable for decision making during the escalation of critical situations SAP Americas Inc. October 2007 – March 2010

Client Partner – Sr. Account/Vendor Manager

Palo Alto California

Responsible for business development of SAP consulting services, global support agreements and SAP software license tools sales to global enterprise customers. Primary customer 2007 – 2003 T-Mobile. Additional customers supported include: Ingram Micro, Oakley, PACCAR, Johns Manville. Manage a $10+ Million book of business leveraging outsourcing, off shoring, global operations, opportunity/acquisition assessment, new initiatives, project management and complex/high value negotiation with customers and vendors.

• Manage $10 Million book of business for both Fixed Fee and T&M implementation and upgrade projects.

• Financial accountability for sales, revenue, demand creation, profitability, and customer satisfaction.

• Maintained profitable P&L across assigned accounts (54% margin delivered)

• Manage vendors as outsourced suppliers and supplemental resource modeling. Including rate negotiation, identification and selection of resources and day to day oversight.

• Work collaboratively with software account executives, VP’s and customer executive management to develop account strategy and develop a Value Management Office.

• Established as trusted advisor in several key, strategic accounts.

• Active participant in Executive planning sessions

• 135% of target bookings and revenue in 2008

• Achieved Winners’ Circle

• Developed a 3x of quota pipeline and maintain accurate forecasts based upon a customer’s global business models

Christi A. McLean 4 P a g e

Primary business development responsibilities include enterprise relationships, the execution of the SAP consulting account strategy and methodology, negotiate service and software contracts and effectively close business based upon quarterly and annual sales objectives. Qualify, sell and oversee the implementation of SAP and partner solutions for complex business and technical requirements including global ERP, supply chain, finance, business intelligence and human capital management. Manage the successful coordination of consulting projects utilizing SAP consulting resources as well as collaboration with system integration partners Accenture, Infosys, Comsys Deloitte and boutique partners. Compensation model based upon P&L and customer satisfaction. SAP Americas Inc. June 2005 - Oct. 2007

Senior SAP Program/Project Manager

Palo Alto California

Highly effective Project and Program Manager, budget development and administration, team building and leadership, and personnel management skills with a proven track record of repairing and managing projects in trouble and making them successful on time at or under budget and to customers’ expectations. Managed multiple projects simultaneously; budgets ranging from $2 – 20 Million.

• Program Management experience including: creating solution roadmaps, developing and managing project plans, budget and resource plans and becoming the trusted advisor to several large SAP customers.

• Proven ability to work collaboratively, lead teams and to inspire teamwork to solve complex problems and reduce project risk.

• Experience in managing R/3 Upgrades and implementing cross functional solutions including: CRM – My T-Mobile.com relaunch, Industry Solutions for Retail, Oil and Gas, Telecom, Supplier Relationship Management, Contract Lifecycle Management, Human Capital Management (Suite), S4 HANA, SAP ERP and Netweaver solutions.

• MS in IT Project Management.

• Achieved PMP certification (expired)

Using a combination of ASAP methodology and PMI methodology, I ensure PM’s use a consistent approach to managing their projects to ensure delivery on time, on budget and with high quality. SAP Americas Inc. April 1999 – June 2005

Senior SAP HCM Consultant

Palo Alto California

Senior Consultant with 6+ years hands on experience in SAP HCM implementations including Personnel Administration, Organizational Management, Benefits, Payroll including both internal and out sourced.

• 6 Full life cycle implementations.

• Broad experience in all aspects of SAP HCM including functional and technical abilities.

• Subject Matter Expert in SAP HCM modules including Payroll and outsourcing solutions.

• Proficient in translating business requirements into SAP HCM solutions by guiding clients through effective blueprint workshops, facilitating decisions on best practice solutions, guiding configuration efforts, integration testing and training.

• Skilled in direct knowledge transfer to clients to facilitate learning and understanding of specific configuration that enables customer requirements.

• Specialist in problem solving and issue management facilitating quick analyses of complex business problems and providing system options that meet client’s requirements.

• Develop roadmaps including integration with other point solutions (Success Factors, ADP, Kronos, Telao).

Technical

• Expert in Global and National ASAP Methodology implementation toolsets using Solution Manager and Project Composer.

• Expert level experience in Best Business Practices for business solutions/

• Good working knowledge in Integration tools using ALE and SAP XI, PI, BOOMI Christi A. McLean 5 P a g e

Boeing Corporation 1997 - 1999

Business Financial Analyst

Renton, Washington

Business Financial Analyst assigned to the final assembly team for the Boeing 757. Responsible for forecasting and financial reporting for the final assembly of the 757. Worked with the finance and build organizations to develop 20 year plans for manufacture and resource planning.

• Responsible for all aspects of forecasting labor and resource plans for the 757.

• Lead collaborative efforts with solution engineering to drive inefficiencies out of build plans.

• Identified and implemented cost saving recommendations.

• Cross functional team lead for forecasting manpower requirements and costs.

• Functional team member for planning, configuration recommendations, and testing phases of integrated business application system implementation.

• Elected to the Management Development Track.

• Lead lean manufacturing workshops to develop quick win solutions for permanent cost reduction. Coverall of Washington 1991 - 1997

Assistant Regional Account Manager

Tukwila, Washington

6 years of progressive responsibility at the Master Franchise in Washington for Coverall North America. Managed a cross functional team of administrative, sales and support personnel. Responsible for all P&L financial tracking and reporting including financial results, profitability, annual financial audit requirements.

• Designed, developed and implemented a customized database solution for the processing of proposals and sales orders resulting in a 30% increase in productivity and 15% reduction in cost.

• Negotiated vendor contracts including pricing and terms.

• Maintained integrity of standalone HR and Accounting/Financial systems.

• Managed the preparation and reporting of full fledge financial statements through SEC audits for fiscal year end.

• Provided consulting services to franchise owners on the development of their HR, Benefits and Accounting policies and procedures.

• Implemented and managed all HR, Benefits and Accounting systems for 100 franchise owners. EDUCATION

MBA - Master of Business Administration – Finance and IT University of Washington 1996 – 1999

Seattle, Washington

MS - Master of Science – IT Project Management

Capella University 2003 - 2005

Seattle, Washington

BS - Bachelor of Science – Accounting

Central Washington University 1991 - 1995

Seattle, Washington

• Graduated Cum Laude

BS - Bachelor of Science – Marketing

Central Washington University 1992 - 1996

Seattle, Washington

• Graduated Cum Laude

Christi A. McLean 6 P a g e

MEMBERSHIPS

Project Management Professionals – Olympia, WA chapter UW Alumni Association – Seattle, WA

VOLUNTEER WORK

Instructor - Financial Beginnings- Teaching K5 - 16 financial basics through strategy. Nov 2016 – Present

• Bread of Life Mission – Seattle, 2015 - Present

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