Customer Service Information
Resume:
YVONNE SANCHEZ
● PO BOX *****
● SAN ANTONIO, TX 78212-8334
● **********@*****.***
Work History
KOHLS DEPARTMENT STORES INC, SAN ANTONIO, Texas
ADVOCATE 1
Jul 14, 2011 - Jun 24, 2014
Build strong customer service relationships through delivering excellent Customer service. Assist customers with trouble shooting and any issues or problems, and utilize suggestive selling techniques and take advantage of up sell opportunities when appropriate. Adapt service approach to meet customers unique needs. Take ownership of customers experience.
Strengthens customer commitment through delivering positive outcomes. Actively listen to customers needs to provide appropriate and timely resolution. Assess customer issues through asking probing questions. Listen to cues to tailor the interaction and better serve the customer. Document customer interactions for efficient resolution Perform job duties with high degree of accuracy and consistently follows compliance guidelines. JP MORGAN CHASE, SAN ANTONIO, Texas
CSR
May 01, 2003 - Feb 29, 2004
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintains financial accounts by processing customer adjustments Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information Maintains customer records by updating account information Recommends potential products or services to management by collecting customer information and analyzing customer needs
Prepares product or service reports by collecting and analyzing customer information CARRIZO SPRGS ISD, Carrizo Springs, Texas
SUBSTITUTE TEACHER
Apr 01, 2001 - May 31, 2001
•Reports to school office at beginning of school day to pick up required materials/schedule of classes and at the end of the school day to return materials. Follows sign out procedures as prescribed by the principal.
•Carries out a program of study prescribed in the lesson plans left by the classroom teacher.
•Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.
•Guides the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.
•Employs instructional methods and materials that are most appropriate for meeting lesson objectives.
•Maintains a neat and orderly classroom. Straightens chairs, tables, clears chalkboard, etc.
•Takes attendance in accordance with school procedures.
•Indicates to students at beginning of class the basic expectations for behavior in the class in accordance with school and Buncombe County Schools policies.
•Insures that the students are never left unattended in the classroom.
•May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc.
•Knows emergency evacuation routes for the classrooms assigned.
•Knows procedures for referring students who are disciplinary problems.
•Knows school procedures and regulations.
•Performs other related duties as directed by principal SUBWAY, CARRIZO SPRINGS, Texas
ASSISTANT MANAGER
Jan 01, 2000 - Apr 30, 2000
Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately.Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change. Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
1Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
1Performs light paperwork duties as assigned.
Completes University of SUBWAY®courses as directed SUBWAY, Moorhead, Minnesota
CASHIER
Sep 10, 1996 - Feb 01, 1998
Exhibits a cheerful and helpful manner while greeting guests and preparing their orders. Demonstrates a complete understanding of menu items and explains them to guests accurately. Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.
Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift. Prepares food neatly, according to formula, and in a timely manner. Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.
Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.
Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the 3-step method for cleaning.
Understands and adheres to all quality standards, formulas and procedures as outlined in the SUBWAY® Operations Manual.
Maintains a professional appearance and grooming standards as outlined in the SUBWAY® Operations Manual.
Performs light paperwork duties as assigned.
Completes University of SUBWAY®courses as directed
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