Office clerical/administrative/customer service

MAUREEN STEELE

Cell: 301-***-****

********@*******.***

Dedicated retail sales associate/supervisor possessing strong interpersonal and customer service skills. Pays close attention to detail and exacting company standards. Seeking employment in office/administration/clerical field. Customer- and service-oriented

POS systems

Cash handling accuracy

Retail merchandising expertise

Excellent communication skills

Results-oriented

Energetic self-starter

Ability to mediate disputes

04/2016 to Current

KOHL'S-FILA OUTLET

National Harbor, MD

Keyholder/Lead Sales Associate

Opened a new store location and assisted in recruiting and training new staff. Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Opened and closed the store, which included counting cash drawers and making bank deposits. Processed all sales transactions accurately and in a timely fashion. Displayed the appropriate signage for products and sales promotions. Helped customers select products that best fit their personal needs. 11/2005 to 04/2016

KOHL'S DEPARTMENT STORE

Waldorf, MD

Customer Service Area Supervisor

Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated store policy violations to the leadership team in a timely manner. Held each team member accountable for achieving brand and performance goals. Built and maintained effective relationships with peers and upper management. Recruited, hired, developed and retained retail talent for the company. 02/1989 to 04/1997

USDA

Williamsburg, VA

Assistant County Supervisor, Jr. Loan Officer

Adhered to all federal and state compliance guidelines relative to retail mortgage lending.Interviewed an average of 20 mortgage loan applicants per month. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options. Effectively managed more than 100 client relationships.Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Serviced existing loans by performing chattel checks, appraisals, loan counseling, and foreclosure services.

ANIMAL SCIENCE 1983

Virginia Polytechnic & State University, Blacksburg, VA, United States of America SUMMARY

HIGHLIGHTS

EXPERIENCE

EDUCATION

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