Customer Service Representative

YuanYuan Creagan

**** * ********* ******** **** #203,Fort Pierce, FL 34947 Cell: 937-***-**** *******@*******.*** Professional Summary

Qualified Senior Customer Service Representative with 2 years in a fast-paced customer service and call center environment. Personable and professional under pressure. Skills

*Exceptional communication skills *Creative problem solver

*Multi-line phone talent *Quick leaner

*Language spoken: English & Mandarin Chinese *Strong client relations Work History

Senior Customer Service Representative, 07/2015 to 05/2017 Booking.com Shanghai, China

*Answer an average of 60 calls per day by addressing customer inquires, solving

*problems and providing new product information.

*Greeted customers entering the store to ascertain what each customer wanted or needed.

*Described product to customers and accurately explained details and care of merchandise.

*Politely assisted customers in person and via telephone.

*Communicated with vendors regarding back order availability, future inventory and special orders.

*Developed reputation as an efficient service provider with high levels of accuracy. Customer Service Executive, 02/2015 to 06/2015

China Net Nanjing, China

Helped Chinese Citizens that were abroad to solve their complaints regarding their cell phone plans and devices.

Education

Bachelor of Arts: International Business & English, 2015 University of Information science & Technology – Nanjing, China

*Coursework includes: Speech and communication, Sociology and Psychology

*Coursework in Business, finance and Statistics

*3.5 GPA

Certifications

*Shanghai Intermediate Level English Interpretation Post Credentials Certification: March 2015

*TEM Level 8: May 2015

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