Technical Writer Training
Resume:
Kristin R. Weber
*************@*****.***
EXPERIENCE IN THE FOLLOWING POSITIONS:
Technical Writer
Project Manager
Business Analyst
Training Manager
Change Management
Quality Analyst
Web Content/Copy Writer
Editor and Proofreader
SOFT SKILLS:
Outstanding and Effective Communication Skills, Both Written and Verbal
Strong Analytical Skills
Ability to Work Successfully in a Team Environment or Independently
SOFTWARE EXPERTISE:
Windows 10 Visio PowerPoint FrameMaker Acrobat Pro
Office 365 SharePoint Word ZenDesk SnagIt
OnDemand (UPK) RoboHelp HTML Excel Quality Center PhotoShop
SurveyMonkey WebEx Confluence/Jira Project AuthorIt
RECENT WORK EXPERIENCE:
FitMetrix
Senior Technical Writer
Responsible for writing end user documentation including Release Notes (every three weeks), Knowledge Base articles (online site), instructions for using FitMetrix mobile app, company site and report design, and job aids specific to certain customer needs. Develop PowerPoint presentations for Lunch & Learns held for company team after each release. All projects are Agile-based.
The Weather Company
Senior Technical Writer Consultant
Worked on user documentation/API product specifications for new and existing products. Responsible for documentation such as product fact sheets, illustrations of products or concepts, and presentations. Exposure to Swagger.
Macy’s System & Technology
Technical Writer/Business Analyst Consultant
Worked in the Operations team to document processes and dashboards for several internal applications, both mainframe and Java. Elicited business and system requirements from upper- and mid-level management. Used SharePoint to store and maintain documents. Collected documentation for input into the Holiday Readiness Technical Summit presentation.
AT&T
Web Content Writer Consultant
Worked as a Web Content Writer writing and editing customer-focused copy that met brand voice and style guidelines. Proactive, generated ideas, juggled projects/assignments, paid close attention to detail, and met short turnarounds and deadlines. Analyzed and worked from a creative brief, marketing brief, and business requirements. Collaborated with Program/Project Managers, Information Architects, Business Analysts, Designers, Vendors, and other Writers to brainstorm ideas, create concepts, and build a messaging strategy for any given project. Used my excellent communication skills to provide solid rationale for my content choices and to win business partners over. All projects were Agile-based.
Macy’s System & Technology
Senior Technical Writer Consultant
Updated existing server build documentation for Payment Card Industry (PCI) audit. Worked with systems engineers to document AIX, Linux, Solaris, and Windows servers patch processes. Managed the work of the engineers in regard to providing deadlines and informing them of the work that was necessary for them to complete.
Ernst & Young
Technical Writer and Business Analyst Consultant
Worked in the Transaction Advisory Services division on multiple projects developing new support documentation and improving existing documentation. Identified areas for improvement and worked with project team members across the globe to obtain this information, Information was used by the firm's support organizations and could be technical and procedural in nature. Reviewed the material for many projects that support business functions. Assisted in the development and review of Vision and Scope documents as well as Business Requirements. Assisted the Project Manager by providing percentages of work completed and timelines for the project plan.
Cox Media Group
Training Lead Consultant
Developed a training strategy, by gathering requirements from Finance department SMEs, that outlined the scope of the work and the resources and budget required which was approved by the department Senior Directors and CFO. Managed a team of Instructional Designers who developed training materials for the Finance department’s financial applications: Great Plains, ReQlogic, Hyperion, and BI Apps. Produced user guides for the ReQlogic Mobile application and the CEI Contract Management system, as well as job aids related to the financial applications. Posted all training materials, including communications to the field, on the company portal located in SharePoint. Proofread and edited all training materials developed by the team. Conducted nation-wide WebEx and classroom training for all company audiences including Controllers, Sales, and Engineers. Wrote scripts for and assisted in the development of the modules for a ReQlogic e-Learning course.
Cbeyond
Technical Writer/Business Analyst/Copy Writer Consultant
Wrote content for customer website, including Customer Support and Mobile pages. Utilized analytical skills to produce system requirements for wireframes. Projects used Agile methodology. Content Management System was Alfresco-based. Worked as a liaison between technical and functional teams to gather information from Subject Matter Experts for Knowledge Base articles used by both customers and internal Customer Support Representatives as well as Sales Associates. Topics included Cloud Servers, Installation instructions, and Troubleshooting FAQs.
McKesson Corporation
Instructional Designer/Business Analyst Consultant
Produced training materials (PowerPoints, job aids, surveys, process flows, and Excel spreadsheets) to support the Data Center Transformation (DCT) project. This project was based on the ITIL Best Practices methodology. Utilizing gap analysis, reviewed existing training materials, updating as necessary. Training material topics included Asset Management (particularly Decommissioning), Configuration Management, and Service Readiness. Worked with Product Managers, Project Managers, and Technical staff by gathering requirements to design and develop these training materials. Analyzed process documents provided by DCT staff to produce training materials. Implemented these training materials as distance learning for data center personnel across the U.S. by conducting nation-wide WebEx training.
Emory University
Training Team Lead/Editor Consultant
PeopleSoft Financials 9.0 implementation for 21,000 Emory University and Healthcare employees.
Worked in the Change Management team. Conducted training needs analysis, produced training strategy which was approved by the Director of Finance, and coordinated with project team to determine the appropriate curriculum for each PeopleSoft Financials module. Produced UPK standards guide used by team to develop modules.
Recruited and managed team of seven Training Developers who produced both classroom and web-based (UPK) training materials for 10 Financials modules. Assigned work to team and reviewed all training materials. Assisted in the development of three of the Financials modules (Accounts Payable, Accounts Receivable, and Grants).
Managed Training Coordinator for PeopleSoft implementation who was responsible for ensuring facilities and training materials were available for instructor-led courses.
Produced and maintained Training team project and budget plans. These plans were presented at executive and steering committee meetings.
Worked with Technical team to implement and maintain the training environment and uploaded all completed documentation to the Web server.
Produced training communications for PeopleSoft implementation for University and Healthcare audiences.
Provided support to University and Healthcare employees for all training-related issues.
AutoTrader.com
Manager, IT Training Development & Delivery – Designed and developed three-track training program for employees in a 600+ IT department. Performed training for all IT new hires. Managed team of Instructional Designers who produced materials, including participant guides and job aids, for all IT-related classes. Conducted performance reviews of staff. Nominated for and participated in Managing Smarter, a 15-month program for mid-level managers that provided training on management skills.
Senior Technical Writer/Training Coordinator/Business Analyst - Performed Change Management duties for the Integrated Financial Reporting (IFR) project by producing Training Strategy document; communicating Training Strategy with all stakeholders including Sales, Finance, and Training, and coordinating all IFR training activities. Assisted in the development of functional requirements that were written using the company template. Acted as the liaison between the project team and Finance department.
Technical Writer/Business Analyst/Copy Writer Consultant - Produced 350-page reference guide for the current Dealer Community system. Annotated wireframes with business rules and developed online help system for the Dealer Community Redesign project.
Independent Work
Assist technical professionals with their resumes, both writing from scratch and editing existing resumes. Freelance work proofreading, editing and copywriting.
Education
Georgia State University, Atlanta, Georgia. M.A. in English. GPA: 3.6.
Cedarville University, Cedarville, Ohio. B.A., Major: English. Minor: Business. Emphasis: Technical/Professional Writing. GPA: 3.3. Senior internship in Public Relations department at Community Hospital, Springfield, Ohio.
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