Call Center Representative
Resume:
Mary E. Lopez
Loganville, GA 30052
********@*******.***
KEY QUALIFICATIONS:
An outgoing and pleasant demeanor for patients/customers.
Strong attention to detail in handling clinical and routine administrative task.
Coordinate travel, hotel and meeting arrangements.
Excellent and professional phone etiquette.
WORK EXPERIENCE:
Call Center Representative Rockdale Medical Center: Conyers, GA, March 2016 – present.
Duties include triaging patient calls for emergent care, scheduling patient appointments for various physicians and/or canceling patient appointments. Training new personnel with ECworks and phone system and responsible for incoming calls for health screening fairs. I also confirm patient appointments for a specific endocrinologist along with insurance verification. Training with EPIC.
Medical Transcriptionist Consultant, Lawrenceville, GA. April 2001 – 2016
Efficient in typing office notes, letters and operative notes for specialties of cardiology, internal medicine, orthopedics, general surgery, urology and vast knowledge of ophthalmology.
Utilize FTP site to download office notes.
The Emory Clinic (Eye Care Center) Decatur, GA. May 1992 – 2001
Medical Administrator
Provided clerical and administrative support for Pediatric Ophthalmologist.
Scheduled and arranged patient appointments. Triaged patient telephone calls.
Triage patients appropriately according to severity of medical problems.
Corresponded with insurance companies to verify patient referrals for necessary procedures.
Monitored and maintained physician’s daily calendar. Scheduled conferences, meetings, travel, and hotels.
Operated general office equipment and monitored office supplies for replenishment.
Yearly credentialing for physician’s privileges.
Submitted abstracts and book chapters.
The Emory Clinic, Anesthesiology. Decatur, GA. May 1989 – 1992
Medical Administrator
Performed general office duties.
Transcribed medical notes, coordinated travel and meeting arrangements.
Prepared meeting presentations.
Eye and Ear Hospital, Pittsburgh, PA. September 1985 – 1989
Medical Administrator
Responsible for ordering and maintaining equipment needed for operating rooms.
Corresponded with vendors to ensure equipment is properly calibrated and kept up to date.
EDUCATION: Carrick High School Pittsburgh, Pennsylvania 1974 – 1978References upon Request
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