Customer Service rep
Resume:
Bruce L. Brown
Jacksonville, FL 32256
Phone: 904-***-****
***************@*****.***
Employment History
Customer Service Retention
**/**** – 10/2017 Comcast Jacksonville, FL
• Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable
• Overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
• Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
• Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
• Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
• Educates and promotes self-service options
• work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
Professional Athlete
01/2015 - Current Jacksonville Giants 1010 E Adams St # 112, Jacksonville, FL
• Practice to develop and improve their skills
• Stay in the best physical condition by training, exercising, and following special diets Take instructions from coaches and other sports staff during games regarding strategy and tactics
• Obey the rules of the sport during competitions and games Bruce L. Brown
8787 Southside Blvd Apt 3318
Jacksonville, FL 32256
Phone: 904-***-****
***************@*****.***
Employment History
Customer Service Retention
09/2016 – 10/2017 Comcast Jacksonville, FL
• Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable
• Overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
• Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
• Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
• Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
• Educates and promotes self-service options
• work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
Professional Athlete
01/2015 - Current Jacksonville Giants 1010 E Adams St # 112, Jacksonville, FL
• Practice to develop and improve their skills
• Stay in the best physical condition by training, exercising, and following special diets Take instructions from coaches and other sports staff during games regarding strategy and tactics
• Obey the rules of the sport during competitions and games Bruce L. Brown
8787 Southside Blvd Apt 3318
Jacksonville, FL 32256
Phone: 904-***-****
***************@*****.***
Employment History
Customer Service Retention
09/2016 – 10/2017 Comcast Jacksonville, FL
• Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable
• Overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
• Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
• Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
• Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
• Educates and promotes self-service options
• work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
Professional Athlete
01/2015 - Current Jacksonville Giants 1010 E Adams St # 112, Jacksonville, FL
• Practice to develop and improve their skills
• Stay in the best physical condition by training, exercising, and following special diets Take instructions from coaches and other sports staff during games regarding strategy and tactics
• Obey the rules of the sport during competitions and games Bruce L. Brown
8787 Southside Blvd Apt 3318
Jacksonville, FL 32256
Phone: 904-***-****
***************@*****.***
Employment History
Customer Service Retention
09/2016 – 10/2017 Comcast Jacksonville, FL
• Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable
• Overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
• Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
• Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
• Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
• Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
• Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
• Educates and promotes self-service options
• work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
Professional Athlete
01/2015 - Current Jacksonville Giants 1010 E Adams St # 112, Jacksonville, FL
• Practice to develop and improve their skills
• Stay in the best physical condition by training, exercising, and following special diets Take instructions from coaches and other sports staff during games regarding strategy and tactics
• Obey the rules of the sport during competitions and games Resume.pdf
Saved to Dropbox • Dec 2, 2017 at 8 35 AM
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Assess how they did after each event and identify their strengths and weaknesses
• When playing a game, athletes and sports competitors must understand the game strategies while obeying the rules and regulations of the sport
• View videotapes to critique their own performances and techniques and to learn their opponents' tendencies and weaknesses so as to gain a competitive advantage. Some Athletes work regularly with strength trainers to gain muscle and stamina and to prevent injury Physical Education Teacher (PE Teacher)
11/2014 - 02/2015 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Plan lessons
• Assess students to evaluate their abilities, strengths, and weaknesses
• Teach lessons they have planned to an entire class or to smaller groups
• Grade students' assignments to monitor their progress
• Communicate with parents about their child's progress
• Work with students individually to help them overcome specific learning challenges
• Prepare students for standardized tests required by the state
• Develop and enforce classroom rules
• Supervise students outside of the classroom at lunchtime or during detention
• Some teachers maintain websites to communicate with parents about students' assignments, upcoming events, and grades
• Teachers may create websites or discussion boards to present information or to expand a lesson taught in class
• Coach sports teams and advise student clubs and groups, whose practices and meetings frequently take place before or after school
Professional Athlete
12/2013 - 01/2015 Fayetteville Flight Fayetteville, NC
• Compete in professional basketball
Teacher Assistant
11/2013 - 10/2014 Alpha Academy 8030 Raeford Rd, Fayetteville, NC
• Teacher assistants work under a teacher's supervision to give students additional attention and instruction
• Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
• Enforce school and class rules to help teach students proper behavior
• Tracking attendance and calculating grades
• Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
• Help supervise students in class, between classes, during lunch and recess, and on field trips
• Teacher assistants help reinforce the lessons by working with individual students or small groups of students
• Help students as they try to master the material
• Meet regularly to discuss lesson plans and student development
• Help students understand the material and adapt the information to their learning style Professional Athlete
05/2006 - 03/2011 Higher Level Sports Agency Houston, TX
• Compete in professional basketball
Hampton University
06/2001- 05/2006: Majoring in Psychology
Henrico High School
06/2001 High school Graduate
Honors & Activities
Defensive Player of The Year 2008-2011 in Euro Basketball Detailed References
Alonzo Lundsford, Athletic Director
Alpha Academy
Supervisor reference known for 6 year(s).
Jerrod Tucker, Pro Athlete
Jacksonville Giants
Business reference known for 2 year(s).
• Meet regularly to discuss lesson plans and student development
• Help students understand the material and adapt the information to their learning style Professional Athlete
05/2006 - 03/2011 Higher Level Sports Agency Houston, TX
• Compete in professional basketball
Hampton University
06/2001- 05/2006: Majoring in Psychology
Henrico High School
06/2001 High school Graduate
Honors & Activities
Defensive Player of The Year 2008-2011 in Euro Basketball Detailed References
Alonzo Lundsford, Athletic Director
Alpha Academy
Supervisor reference known for 6 year(s).
Jerrod Tucker, Pro Athlete
Jacksonville Giants
Business reference known for 2 year(s).
• Meet regularly to discuss lesson plans and student development
• Help students understand the material and adapt the information to their learning style Professional Athlete
05/2006 - 03/2011 Higher Level Sports Agency Houston, TX
• Compete in professional basketball
Hampton University
06/2001- 05/2006: Majoring in Psychology
Henrico High School
06/2001 High school Graduate
Honors & Activities
Defensive Player of The Year 2008-2011 in Euro Basketball Detailed References
Alonzo Lundsford, Athletic Director
Alpha Academy
Supervisor reference known for 6 year(s).
Jerrod Tucker, Pro Athlete
Jacksonville Giants
Business reference known for 2 year(s).
• Meet regularly to discuss lesson plans and student development
• Help students understand the material and adapt the information to their learning style Professional Athlete
05/2006 - 03/2011 Higher Level Sports Agency Houston, TX
• Compete in professional basketball
Hampton University
06/2001- 05/2006: Majoring in Psychology
Henrico High School
06/2001 High school Graduate
Honors & Activities
Defensive Player of The Year 2008-2011 in Euro Basketball Detailed References
Alonzo Lundsford, Athletic Director
Alpha Academy
Supervisor reference known for 6 year(s).
Jerrod Tucker, Pro Athlete
Jacksonville Giants
Business reference known for 2 year(s).
Contact this candidate