Customer Service Administrative Assistant

YULI FARIAS

*-**** ******* ****** **** 647-***-****

North York, ON M2R 3N2 **********@*****.***

Administrative Assistant

I am an Administrative Assistant with proven experience in Office administration and clerical tasks in general.

I also possess an English/Spanish/French Translation and Advance Writing Skills College certificate and took a year to study Business Communication at Seneca School of applied Arts in Toronto.

I have the ability to work productively within a fast paced environment, have an excellent organizational, communication and interpersonal skills, can handle confidential a sensitive issues while demonstrating positive, helpful attitude and good judgment. I work 24 hours a week at a College in Toronto as Financial Aid Assistant dealing with the college community. I have extensive experience dealing with OSAP, Ministry of Education and Bursaries and Scholarships. I also work with Q-flow customer service center, and SAP in the Purchasing Requisitions module.

I am a responsible fast learner looking for more than 24 hours a week work. Please find attached my resume.

**********@*****.***

5-1325 Steeles Ave. West.

Toronto, ON M2R3N2

YULI FARIAS

5-1325 Steeles Avenue West 647-***-****

North York, ON M2R 3N2 **********@*****.***

Administrative Assistant

A people-oriented team player with strong communication and interpersonal skills together with a positive and enthusiastic approach to problem solving, undertaking challenges and adapting to company demands.

HIGHLIGHTS OF QUALIFICATIONS

Over 3 years of Customer Service experience and more than 5 as an Office Administrator

Computer literate in MS Word, Excel, Internet, SAP, Pay@work and SAP under Purchasing/Requisition module

Q-flow system literate.

Excellent communication skills, fully multilingual :English, French, Spanish

Outstanding Customer Service skills

Strong organizational, problem solving and multitasking skills with ability to work both, independently and within a team environment

Easy to work with, cooperative, reliable and with a positive can-do attitude WORK EXPERIENCE

SENECA School of Applied Arts. Toronto, ON

Senior Financial Aid Clerk 2016

Collect correspondence from students, record the information in the college’s computer system, save the documents in the department’s archive

Updated students’ database

Input information in Excel accordingly

Prepare and mail correspondence via Fax or regular mail.

Follow college policy and procedures

GLOBAL RESP Corp, Richmond Hill, ON 2015

Customer Service

Mailed statements and any other request from clients resulting in 100% Customer Satisfaction

Updated the client’s database to keep the files current (Excel 2013).

Addressed concerns in a timely manner

Photocopy, fax and relieved reception on a 12 lines switchboard

Inbound and outbound calls, addressing client’s questions on company products

Gave instructions over the phone how to register in the company online site

Resolved customer issues or direct them to upper management accordingly YULI FARIAS

5-1325 Steeles Avenue West 647-***-****

North York, ON M2R 3N2 **********@*****.***

Administrative Assistant

OFFICE TEAM, Vaughan, ON 2011

Administrative Assistant

Booked meetings, conferences, and prepared meeting materials, this included making travel arrangements from the travel reservation until the meetings was finished

Developed and maintain an excel spread sheet to keep record of expenses and reports on car allowances

Completed data input on QuickBooks® and prepared Credit Reports

Performed different daily clerical tasks (photocopying, fax, excel, phone calls)

Kept office supplies inventory, requested thru Purchase Orders the needed items and kept track of the allowed budget

CANADIAN TIRE, Aurora, ON 2010

Customer Service Clerk

Created codes for new products in the company software system. Maintained data base and daily check- ups of product inventory

Answered client’s questions, located products in the store and addressed complaints

In charged of the Inventory spread sheet (Excel 2010) for weekly product request PROCTER & GAMBLE, Toronto, ON 2008

Home Care Administrative Assistant

• Arranged international conference and video calls with company partner’s worldwide, set meeting rooms in accordance with the nature of the meetings

• Prepared mail merge letters and envelopes and mail them accordingly

• Made travel arrangements, reconfirmed flights and booked hotel rooms and other needs, as requested

• Administered customers’ data base and the department’s web page as needed

• Mailed and received customer’s and employee’s correspondence and inquires, distributed them accordingly

• Filled Government tax forms (Federal TD1 and TD1ON) for department employees

• Managed different office tasks such as photocopying, faxing, switchboard and I was in charge of the inventory of office material and supplies

• Accurately recorded all department costs and kept the department’s year end budget on track

• Provided tri-lingual (English, French & Spanish) translations of letters and product’s labels

• Assisted on international communications with company’s partners worldwide EDUCATION AND PROFESSIONAL DEVELOPMENT

College French Skills - Certificate Seneca College of Applied Arts, Toronto - 2015 Business Administration Seneca College of Applied Arts, Toronto - 2009 Spanish/English Translation Diploma NELS (overseas) - 1997 Advanced Writing Skills Diploma NELS (overseas) - 1997 YULI FARIAS

5-1325 Steeles Avenue West 647-***-****

North York, ON M2R 3N2 **********@*****.***

Administrative Assistant

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