Customer Service Care

JENNIFER SHIRLYNE TARIANG

CAREER STRENGTHS:

Thrive on problem solving.

Always looking for new challenges, tools and techniques.

A proven team player with technical experience.

EXPERIENCE

Sept 13 – Dec 15 GOENKA ENGINEERING WORKS SHILLONG

Customer Relation Executive

■Deals with Bajaj two wheelers, three wheelers and ktm bikes

■Takes care of sales and service dept.

■Giving reminders to customers regarding their free and paid services

■Taking complaints of customers and solving them.

■Taking feedbacks from sales and service customers

■Making daily, weekly, and monthly reports

■Giving presentations

■Giving weekly sessions on customer service

■Giving counselling to all the employees in order to motivate them in their work

■Worked with quality department

Feb 12 – July 13 SIKKIM MANIPAL UNIVERSITY SHILLONG

Counselling and office work

Giving counselling to the students in regards with their subject, motivate and gain their confidence

Taking care of the student’s admission and the admission fees

Teachers attendance report

Taking care of the assignments of the students to be submitted in time

Issuing the marksheets, etc

Jan 10 – Jan 12 GLOBAL TOURS AND TRAVELS SHILLONG

Customer Care Executive

■Air Ticketing

■Visa and passport information

■Dealing with customers complaints and queries

May 07 – Sept 09 EXL SERVICE Noida

Process: Sunshine (US)Allstate Insurance Designation: Customer Care Executive

■Provide billing information to customers related to their auto & home insurance.

■Help customers with insurance documents.

■Process trivial changes like mailing address, telephone number change on customers request.

July 2006 – June 2007 EXL SERVICE Noida

Process: Dell Customer Care (US) Designation: Customer Care Executive/ Quality department

■Worked in quality dept. by checking the product quality of the team, example: auditing and rating their process knowledge, implementing procedures and control to ensures that the work is managed in accordance to the policy of the company.

■Provide information to customers related to non-technical queries.

■Listen to customers complaints and provide solutions. (in which my team member cannot handle or provide information to the customer)

■Make outbound calls to customers (Follow up calls).

■Handle Retentions.

EDUCATION

Graduation from Morning Star College (2013)

10+2 from Mizo Modern School (2005).

10th from National Open School (2003).

PERSONAL DETAILS:

Father’s Name : (Lt) R. RYNJAH.

Marital Status : Married

Nationality : Indian.

Languages Known : English, Hindi & Khasi.

Interests : Listening to music, dancing and cooking.

Date of Birth : 8TH FEBURARY 1984.

Contact Number : +919*********

(Jennifer S. Traiang)

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