SUSAN RIGBY

**** ******* ***** *, *** Albany, OH 43054

Cell:248-***-**** Email:ac3nbu@r.postjobfree.com

DYNAMIC AND HIGHLY EFFECTIVE PROGRAM/SR PROJECT MANAGER with 15+ years Information Systems and business management experience creating, implementing and managing large-scale complex projects contributing to operational growth and profitability. Possess highly effective communication, interpersonal and leadership skills to facilitate diverse global teams and can work comfortably with C-level/Senior Leadership.

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE, Columbus, OH 2013 - 2017

Chase is a leading global financial services firm with operations worldwide employing over 235,000 employees with assets of over 2.35 trillion. The Consumer and Commercial Banking Division, serves 50 million customers with a broad range of consumer financial services including personal banking, investment advise, lending, mortgages, credit cards and auto financing.

Vice President – Program/Project Management

Participated on a team of 25 Project Managers hired to implement a new mortgage processing application platform to improve customer experience and reduce loan origination cycle times within the Mortgage Banking LOB. This strategic project involved approximately 500 resources, and took approximately 33 months to complete the development, implementation and integration of a new application Mortgage Express. In March 2016 I moved to the Cyber Security initiative to support enterprise wide Cyber related projects for implementation within the Mortgage Banking LOB.

Lead cross-functional work teams and cross organizational program teams within domestic US and offshore IT hubs to support key project deliverables for specified BOW contributing to the successful implementation of the projects & programs.

Worked with key control groups, such as Demand Management, Legal, Compliance, Controls, Risk and Audit in order to ensure alignment with program deliverables.

Managed and directed overall project team activities and monitored progress including project health, capacity planning, developing and mentoring staff and internal process improvement activities.

Complied with standard Agile PLC, including the ability to manage the project with core tools such as a project plan, an issues/risks list and regular team meetings in accordance with Software Development Life Cycle requirements.

Managed budget for assigned projects or program, monitoring progress and adjusting resources and priorities accordingly.

Developed solid mitigation plans with identified risks, escalating technical, resource and funding roadblocks as necessary.

Provided weekly status reporting for regular program meetings as well as senior management updates and presentations to CIO’s and CTO’s.

FASTSWITCH, Dublin, OH 2010 – 2013

Fast Switch is a professional IT Services organization with 450 associates providing services in 9 states and revenues of $60 million. The client I supported over a 36 month period was a tier one supplier in Automotive Manufacturing, Visteon.

Consultant/Global Project Manager

Responsible for leading the global implementation of PeopleSoft HCM 9.1 in 49 locations, in 26 countries, application in 10 different languages, including the development of interfaces to local foreign payroll applications. The budget for this project was $3.75 million (excluding software expenses) utilizing 30 resources from 3 vendors over a 14-month period.

Developed project plan, budget and resource requirements for client.

Led recruiting and selection of 5 domestic and 30 off shore consulting resources required for the global project, both functional and technical authorizing Statements of Work, Purchase Orders, timesheets & invoices.

Prepared tools for Consultants Provided training & orientation of offshore consulting resources to client organization & systems, project tools, protocol and methodology.

Collaborated with HR Leadership at each location to facilitate local project and vendor resources from introduction to go live.

Led offshore implementation teams who supported individual site launches from Requirements Gathering, Design, Development and Testing and Deployment for sites in Asia, Europe and NA markets.

Coordinated development of web page for training materials in 10 languages and worked with offshore translation company.

Project status reporting and communication to Senior Leadership including approval of customization requirements.

Training of Production and Support team for handoff of completed sites for ongoing maintenance and support by client resources.

Consultant/Program Manager

Responsible for the coordination management of multiple related projects directed toward strategic business objectives. Built credibility, established rapport, and maintained communication with stakeholders at multiple levels and geographical locations.

Decommissioned Accident tracking system in Mexico Operations

Facilitated the relocation of a Data Center from Germany to Hungary/Czech Republic including replacement of servers

Established new Global Service team in India for End User & Technical Support for HR System requirements.

Upgrade Project for Timekeeping System Kronos to v.5.0 in five European locations

Upgrade Project for an ERP System Oracle PeopleSoft HCM 8.8 to 9.1in Europe

Design and implementation of new Expatriate Administrative Tool HR Tool Kit

Development of online Training Materials in 10 languages using Oracle UPK

Web Site development for Global HR website for new HR System

Management and coordination of 3 vendor engagement resources and 4 client resources

Safe Harbor coordination with Data Privacy Officers in locations in European, Asia & SA locations re PPI.

Recruiting of staff in India for new Global center and PS upgrade project for transition from vendor to client support team.

Project Consultant

This project was a 6-month engagement to assist the VP HR and CIO in the selection of an ERP solution to support the organization’s Human Resource requirements. The organization employs 27,000 people in 26 countries. This project was completed at a cost of $320K.

LEAR CORPORATION, Southfield, MI 2000 – 2009

Lear Corporation is a Fortune 127 global organization with sales of over 17 billion dollars with operations in 242 facilities in 35 countries employing over 90,000 employees. Lear is a tier one automotive supplier, manufacturing seats, electrical & interior components for passenger vehicle and light trucks.

During my tenure with the organization was responsible for the coordination & management of multiple related projects directed toward the accomplishment of strategic business objectives.

Program Manager/Director

Designed an IT Service Request application to track resource utilization and spending and to prioritize HRIS initiatives.

Participated on IT divestiture team to complete the sale of Interior Products Division to Wilbur Ross.

Initiated and implemented a multilingual global HR intranet website to access country specific HR related policies, procedures, forms and related resources for sharing best practices.

Implemented HR Succession Planning Module and an Incentive Compensation Administrative plan with e-tools to support all salaried employees worldwide.

Management upgrade project of PeopleSoft HCM 8.9 utilizing all internal resources and one external consulting resource.

Global Project Manager

Implemented PeopleSoft 8.1 HCM in 32 countries in Asia Pacific, Europe and South America regions

Global standardization project of 35 country specific compensation and benefit plans to a common setup and naming convention for global reporting, including job titles, functions, salary levels, hours of work etc

Worked with the foreign vendors and/or consultants in the development of interfaces between PeopleSoft HCM application, PeopleSoft Financials and the Foreign Payroll Applications.

Managed the development of the training materials using Oracle UPK and provided training database in eight languages to assist in the rollout to the End User population.

Assisted key HR Leaders in the identification and training of the Country Representatives for application and End User support responsibilities.

Worked with internal and external audit groups to develop application production and maintenance standards to satisfy foreign Data Privacy issues and to ensure data accuracy.

Project Manager – NA Region

Implemented PeopleSoft 8.1 HCM supporting 51,000 employees in USA, Mexico & Canada

Implemented PeopleSoft North American Payroll module reducing payroll production costs by over $1.5 million in the USA.

Developed G/L Interface to PeopleSoft Financials from PeopleSoft HCM for the USA Operations.

Employed Hyperion Interface for other non USA sites to consolidate Financial Reporting requirements

Facilitated a new Shared Services model for HR/Payroll requirements for the USA, Canada and Mexico, creating three regional processing centers.

Developed & designed web page for Corporate Staffing, external and internal Job Posting Program.

Completed the implementation of Employee Self Service, introducing online pay statements, and employee maintenance of personal and payroll tax information and Recruiting Module to support the creation of a global Job Posting System

Participation on integration team for new acquisition (United Technologies Automotive $7B) to bring employees into corporate systems.

PROFESSIONAL EDUCATION, ACCREDITION & MEMBERSHIPS

Bachelor of Arts – Economics/Psychology - York University

Certified Management Accountant, Society of Management Accountants

Business Management Development Program –York University

American Society of Human Resource Management

National Association of Professional Women

Six Sigma Green Belt

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