Regional Technicial Specialist

Kristopher Grimes

*********@*****.*** 859-***-****

Florence, KY. 41018

Experience:

Regional Technical Specialist Jul 2010 - Present

Kern International, Erlanger, KY (US)

Travel to various customer sites as needed for support and additional trouble shooting practices for down machinery

Preform new machine installations and acceptance testing for new potential customers Provide training for new hired technicians in the field as well as evaluation training Kept customer sites up to date with machine and software upgrades when available Provided phone support as needed for non operating equipment and/or problems that on site technicians could not over come on their own with out in depth guidance and instructions Hold high standards of communication between the customer sites and on site technicians Conducted new machine programing with use of machine HMI, camera/bar code reading systems, servo drives and inverters

In depth trouble shooting of mechanical, electrical and pneumatic systems for proper machine operation Fabrication and modification changes, as needed, for customer applications, to be applied to given machinery

Customer Site Lead May 2008 - Jul 2010

Kern International, Colorado Springs, CO (US)

Oversaw daily operations and performance of on site, service technicians

Completed all required and requested paper work for the customer and employer

Kept open relationship with customer management, operation and technical service teams, communicating technicians activities and any issues that has occurred on machinery, giving detail description of such issues.

Gave needed guidance to team members when needed for machine repairs.

Completion of required tasks and special requests ask of the customer

Service Technician Jul 2006 - May 2008

Kern International, Colorado Springs, CO (US)

Up hold Service agreement, customer standards

Use logical problem solving techniques, troubleshooting multiple occurring issues, quickly and effectively, ensuring optimal up time for customer production

Cover progressive Colorado for six weeks as acting site lead

Gain vast knowledge of machinery but studying operation, and obtaining knowledge were ever possible on equipment, and job application for current customer

Held good work ethics to ensure the best possible work area

Held great customer relations with contracted customer Objective Seeking to further enhance knowledge in the IT field associated with electronic and mechanical systems.

Skills & Specialization

Technician, Customer Relations, Repairs, Mechanical, Problem Solving, Ask, Electronics, Troubleshooting, Machinery

Education

DeVry University Jan 2003 - Jan 2007

Applied Science

Colorado Springs, CO (US)

Studied the field of electronics technician

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