Customer Service Management

Lopez, Angelica Mae P.

No. **** Leyte Del Sur St.,

Sampaloc, Manila

Contact Numbers: (090*-***-****

Email: ***********.*****.***@*****.***

Skype ID: ***********.*****.***@*****.***

OBJECTIVE:To obtain a position in a company wherein I will be able to share my knowledge and skills, and to develop my intellectual ability, executive personality and to serve people more than what they are expecting.

EDUCATIONAL BACKGROUND

Tertiary: Bachelor of Science in Tourism Management

June 10, 2013- June 22, 2017

Far Eastern University

Nicanor Reyes St., Sampaloc, Manila

Philippines

Major Subjects Taken:

Principles of Tourism I and II

Principles of Safety, Hygiene and Sanitation

Culinary Arts and Sciences (Lecture/ Laboratory

PhilippineTourism

Tour Guiding and Escorting

World Tourism

Domestic and International Tour Planning, Packaging and Pricing

Information Technology in Tourism

Tourism Impacts and Sustainability

Tourism Apprenticeship Program I and II

Travel Agency Management and Operations

Tourism Marketing Management

Tourism Planning and Development

Transportation and Cruise Management

Eco-Tourism

Events Management

Hotel Operational Management

Tourism Research, Methods and Techniques

Entrepreneurship and Business Planning

Resort and Recreation Management

Tourism Laws, Legal Responsibilities and Taxation

WORK EXPERIENCE

Guest Room Attendant

L’auberge Casino Resort

Lake Charles, Louisiana, USA

April 20- June 24, 2016

Duties and Responsibilities

Greeting and welcoming guests

Vacuuming

Mopping

Dusting

Surface cleaning

Making sure all assigned areas of the hotel are clean, neat and tidy

Practicum Trainee

Food and Beverage Attendant/ Receptionist

City Hotel and Convention Center

Alibagu, Ilagan City, Isabela

July 3- September 30, 2017

Duties and Responsibilities (F&B)

Greeting and welcoming guests

Provide Customer Service

Taking customers’ orders

Serving drinks and food

Cleaning up before, during and after servings in a restaurant

Process payment

Duties and Responsibilities (Receptionist)

Greet guest warmly

Answer all incoming calls

Route calls to specific people

Monitor office supplies and place orders when necessary

Keep updated records and files

Give guests badges and direct them to where they can sign in

Send e-mail and faxes

SEMINARS, ACTIVITIES AND CERTIFICATIONS

International Internship Orientation

(FEU- Main Auditorium- June 30, 2015)

Puerto Princesa, Palawan Tour

(Puerto Princesa City, Palawan-March 5-7,2015)

Internship Orientation

(FEU Main Auditorium- January 22,2015)

Airline Ground Handling Services

(ARH Building FEU Manila- January 22,2015)

Basic Front Office and Theme Park Operation Seminar

(Seaport Venue, Hotel H2O- February 19,2014)

Corregidor Island Tour

(Bataan- February 19,2014)

Educational Industry Familiarization Tour

(MacroAsia Catering Services, Inc., NAIA Pasay, Metro Manila-September 18,2013)

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