Manager Data Entry

NORVAN LAYNE

*** ******** ******, ***** ** 347-***-****/917-***-****

Brooklyn, NY 11203 ******.*****@*****.***

MIDDLE OFFICE OPERATIONS PROFESSIONAL

A competent, diligent Operation’s Specialist with an excellent reputation in the Banking and Finance industries is seeking a position in a company where I can utilize my experience and skills and have plenty of room for growth and advancement. EXPERIENCE

UPS

High Value Accounts Clerk 2014 – 2015

Control packages valued at $5,000.00 and above.

Manage High Value customer account phone inquiries.

Report and assist with regulatory compliance of deliveries. ie.. ( fraud and theft prevention).

Structure spread-sheet’s and reports for management and other internal departments. Helper Coordinator

Conduct Face to Face interviews with seasonal help.

Enter drivers and helpers times into UPS Global Time Card System.

Reconcile time card differences.

Track and resolve incoming inquiries via phone and at customer counter. Mutual Apartments Inc.

Vice President Office Operations 2011-2014

Assist with walk-in on site interview process for potential clients.

Reviewed documentation to improve quality control and reduced errors.

Planned structured meetings between board members, venders and tenants.

Trouble shot and resolved disputes between maintenance, venders and tenants. Citigroup Global Markets Inc.

CGMI Middle Office Operations: Specialist Cash Operations 2007 – 2011

Account Allocation equity stocks, ETF’S, bonds, derivatives, option, t -bills and notes,

CMBX, TRX, Interest Rate Swaps and structured products settlements.

Comparing, reconciling and updating Flash to daily PnL.

Worked in conjunction with back and front office settlements and confirmation teams.

Account reconciliation resolve residual aged debit/credit balances in client’s accounts.

Processed and release int’l currencies, fed wires and checks for payment on companies systems.

Created Excel spread sheets from financial records. CGMI Assistant Branch Manager 2000 – 2007

Opened new client and firm accounts ensuring Patriot Act documentation was in place

Calculated daily margin calls to ensure customers meet FRB requirements

Provided option assignments and exercised positions

Archived client and firm documentation externally and internally to secure account confidentiality CGMI Settlement Clerk – (Equity options and stock) 1995 – 2000

Settled out of balance positions between the listed exchanges and customers a/cs

Reconciled OTC and Listed Option Traders inventory position accounts

Match monitored and allocated daily activity of products to generate confirmation for settlement in customers accounts

Reported non listed trading activity executed on the London or international exchanges CGMI Error Account Clerk -Equity Options 1986 – 1990

Satisfied customer and broker time and sales inquiries and request on listed exchanges such as NYSE, CBOE, NASD, AMEX, PCSE & PCX

Bought and sold stocks or option positions to cover errors and adjust customer accounts

Assisted compliance with regulatory inquiries

EDUCATION

Interboro College, New York, New York

Associates Degree, Accounting/Business Management (3.6 GPA)

Military Experience -US ARMY Honorable Discharge, Fire Direction Specialist

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