Arlene La Fontaine

407-***-****

ac3n05@r.postjobfree.com

Professional Summary:

Experienced in the planning, implementation and management of Telecommunications systems including: Avaya, Centrex, and Northern Telecom. Telecommunications Management with expanding staff and budget accountability, system/infrastructure design and implementation, forecasting future voice communications needs, project management, contract negotiations and contact center design and implementation.

Sys Design/Implementation

Project Management

RFI, RFP, RFQ

MAC work

Voice Network Design

Traffic Analysis

Cost control

ACD/ Call Center

Training

AT&T Orlando, FL & Bedminster, NJ, September 2005-December 2016

Data Center - Technical Architect Level 2 Management June 2010-December 2016

As a Technical Architect, responsible for multiple concurrent construction projects through all phases; including, but not limited to, Requirements gathering, design development, and certification. Additionally, worked independently to create the following deliverables:

• Preparation of Cable System Design and Cabling Schedules

• Preparation of Rack & Stack Design Materials

• Preparation of Statement of Work

• Preparation of Construction Documents

• Preparation of Elevation Drawings Specification of Floor Plan Requirements

• Specification of Cabinet Layout Requirements

• Specification of Parts and Materials Requirements

• Specification of Electrical Power Requirements

• Preparation of Electrical Contractor Bids and Estimates

• Preparation of Parts and Materials Quotes and Estimates

• Provide Construction Documents to Contractors

• Manage Construction Activity

• Lead regularly scheduled meetings to review status of all projects.

• Communicate and document status of activities performed

Technical Sales Consultant 3 –Level 2 Management: June 2009-June 2010

Provide technical sales support to assure successful customer integration and implementation of established company products such as Voice Tone and IVS. Review and process VT/IVS Pricing Sheets, Statement of Work, Customer Request Forms and RFP’s. Responsible for eCRM Support Requests, by engaging Legal, Product Management and ICB to complete new contracts as well as renewals. Design and review IPCC solutions for various companies ranging from 1-50 seats to a Global solution for over 2000 seat call centers.

Outside Plant Engineer: September 2005-June 2009

Designed and Project Managed outside plant (cable & carrier) facilities both specific and routine in an assigned area. Established detailed BST CAD design for distribution facilities (feeder and distribution) to meet service demands. Project managed construction forces and other departments to ensure projects are constructed in accordance with AT&T practices and policies. Coordinated with external entities, i.e. utilities, government agencies, developers, contractors, concerning shared use, right-of-way, and facility placement/location. Developed cost studies to select the most economic plan.. Monitored expenditures to ensure incurred costs are within authorized levels.

Education: New York Institute of Technology, Westbury, New York

BS Telecommunications Management

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