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Sales Representative Technical Support

Location:
San Jose, California, United States
Salary:
40,000
Posted:
December 07, 2017

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N G U Y E N - D U Y W O L F

**** *** * * * T E R RD, SA N JO S E, CA, 95132

(4 0 8) – 835- 2240 • ac3mu1@r.postjobfree.com • WWW. L I N K E D I N. C O M/ I N / NGUY E N - DUY W O LF EDUCATION

San Jose State University - San Jose, California Graduation Year: 2017 Major in Economics

WORK EXPERIENCE

Sprint – Retail

Supervisor Current

• Oversee daily operations of sales representative’s team of 8. Average team size is 4.

• Plan, create strategy, direct and evaluate work flow and progress to achieve results and operational efficiency.

• Serve as a point of escalated concern for all incoming customer problems

• Write and deliver quarterly and annual performance appraisals.

• Responsible for hiring, coaching, training, and performance management of retail representatives. Eden Housing Inc. - San Jose, California January 2015 – August 2016 Non-Profit Company focused on building and maintaining affordable housing for low income families Part -time Employee/Computer System Aide

• Educated over 50 students ranging from 5th to 12th grade about computer technology and leadership skills

• Advanced the learning capabilities of these children by teaching new material and creating a strong foundation in the technical field.

• Organized and Executed a Program Layout that maximized a student’s potential in the technical field.

• Undertake maintenance of computers in the labs to ensure they are in proper working condition

• Providing technical support and assistance in completion of projects in due time. El Camino Hospital – San Jose, California January – April 201 Volunteer Intern

• Communicated with over 300 residents in the Hospital to ask for concerns or issues, such as crime, fire, and Hospital appeal

• Implemented solutions to solve issues by identifying appropriate department

• Coordinated local events (Hepatitis B talk and Great Litter Pick Up) with residents. NON-PROFIT EXPERIENCE

Asian American Center of Santa Clara County - San Jose, California July 2010 –August 2013 Non-Profit Organization focused to assist families and individuals Summer School Teacher

• Educated over 60 students per year, ranging from 1st to 6th grade about math, English and Arts

• Advanced the learning capabilities of these children by teaching new material and creating a strong foundation

• Organized and Executed a Program Layout that maximized a student’s potential Vietnam Village Health – Vietnam July 2012

Non-Profit Organization focused to give medical aid to villages all over Vietnam Volunteer

• Provided dental, optometric, medical, pharmaceutical, and medical education to villages in Vietnam

• Served 10 villages, over 3, 000 people; attended to the doctors and dentists while working with patients.

• Packaged over 500 bags full of 50-pound rice bags, condiments, and water to give to villagers and temples

• Educated children about the importance of basic hygiene necessities such as brushing teeth and washing hands ACTIVITIES

Management Information System Association (MIS) - San Jose, California November 2015 – 2016 Undergraduate Organization

Vice President of Finance

• Directed and managed fundraising activities to achieve goal of $500

• Provide students with new activities and well as social events.

• Allocated funds appropriately to association’s needs. Banking and Investment Association (BIA) November 2015-2016 Undergraduate Organization

Club Member

• Participate in club meetings and network with companies

• Attend company tours

• Promote activates that benefit the financial community SKILL

• Knowledgeable in using spreadsheets/statistical software such as Microsoft Excel.

• Analytical, detail-oriented, and loves to learn.

• Outstanding Communication, Relationship-building, Adaptability, Cold Calling



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