Information Technology Director

Evelyn Walker-Alsdorf

Tel: 772-***-**** Email: **********@*****.***

QUALIFICATIONS

More than 15 years of management and leadership experience in information technology and administrative services business units; Analytical thinker, strategic planner, results oriented, and accountable; Analyst who is customer-centric focused and has led and/or collaborated on company-wide, cross-functional teams to plan, design, convert and implement various enterprise-wide solutions; Ability to build strong relationships; Provided numerous technical and non-technical presentations to leaders, Boards, committees, and community

TECHNICAL EXPERIENCE

Systems: Windows XP/7/8/8.1/2010, Macintosh, UNIX, AS/400, IBM 4341 Group II, VAX PD 11/780, PRIME 2455, HP9000 Series, E45, DOS; Languages: COBOL, DBASE III and IV, Shell UNIX, UNIDATA RDBMS, Informix, MS SQL, Java, JavaScript; Databases: Microsoft SQL Server, Informix SQL, MS Access; Software: MS Office, MS Visio, MS Project, MS OneNote, QuickBooks, Keystone, Pentamation, Dynamics GP (formerly Great Plains), Cogsdale, Moodle, Salesforce, Crystal Reports, MS Exchange, MS Outlook, Windows Server 2008-2012, Track-IT, SysAid; Network: Cisco Switches/Routers/VoIP, Wired/Wireless LAN/WAN networks, CAT 5/6E and Fiber cabling; Security: Card Key Access, Cameras EDUCATION

Southern Illinois University at Edwardsville, Edwardsville, Illinois - Bachelor of Science in Business Administration specializing in Management Information Systems, Cum Laude, 3.709 GPA ACCOMPLISHMENTS

FORT PIERCE UTILITIES AUTHORITY, Florida 2001-2017 Director of Shared Services

After being promoted in 2010, professionally led and continuously improved the reliability, cost-effectiveness, and efficiency of business operations’ support services and facilities, providing vision, streamlining processes/procedures, automating functions, replacing aging infrastructure and information technology, and developing and training the workforce; Managed shared support services’ costs and increased revenues to help maintain reasonable and affordable rates; Planned and directed the design, implementation, operations, and maintenance of the shared services to include information technology, human resources, customer service solutions, facilities, warehouse, centralized fleet program, dedicated broadband internet sales, and ecology education center; Directed the development training programs designed to enhance employees’ skills, knowledge and abilities

Collaborated in the analysis, implementation, and integration of builds/upgrades/enhancements to core business system and applications, redesign to customer bills, electronic insurance enrollment process, and applicant tracking system, Outage Management System, etc.

Projects were completed on schedule and within or below budget, and met or exceeded customer satisfaction Manager of Information Technology Services

After being promoted in 2005, professionally managed the planning, transformation, development of processes/procedures, needs assessments, initiatives, project management, procurement, contracts, and direct/indirect supervision for a 17 person business unit; Established and maintained a working environment conducive to positive morale, individual style, quality, creativity, and teamwork; Provided strong ethical, professional, and service-oriented leadership and interpersonal skills

Allocation of the priorities, work programs, people, and resources within information technology, records management, and communications services

Led a customer-centric focused business unit providing programming, application, data, voice, and communication services, user support and training, productivity tools, and timely responses to customers’ requests

Managed the enhancements and support of a state of the art Customer Information and Financial System (CIS/FIS)

Scheduled and conducted meetings to retrieve project requirements, and address concerns from operations and business users

Collaborated with customers to devise and make operation-specific changes in response to changing business conditions

Oversaw all activities and operations of the department to include network infrastructure and utilities-wide cable plant design, development, implementation, and maintenance related to wired and wireless data and voice systems; systems planning, analysis, design, development, programming, implementation and support for administrative and business applications; web development and maintenance; dedicated internet services to commercial customers; and, an utilities- wide program for records management including storage, retention, disposition, and production in accordance with Florida Public Records laws

Oversaw technical training programs and documentation to meet new and existing users’ needs. Evelyn Walker-Alsdorf

Page 2 of 2

Manager of Network Systems

Managed the full range of planning, system design, recommendation, development, purchasing, implementation, and maintenance activities related to wired and wireless network/telephone data/voice network systems to include: network servers, wireless routers, hubs, switches, uninterruptable power supplies, telecommunication devices, management/inventory/ troubleshooting solutions, enterprise backup systems, and phone voice switches and related software; Provided technical advice, support, and training to users and management in the appropriate use of technology; Projects were completed within or below budget and meeting/exceeding expectations; Direct supervision of an eight person Network group within the Information Technology Services’ business unit

Analyzed and implemented technical advancements to include but not limited to: SQL RDBMS solution, automated backup process, terminal services, equipment standardization, Customer Information System, Dynamics GP (Great Plains), and equipment cascade/replacement plan

Assessed, planned, organized, documented, and conducted or oversaw a variety of technical training programs including, but not limited to new end user training

WALKER GOLF COURSE MANAGEMENT, INC, Florida 1999-2001 Manager of Business Operations

Provided vision, direction and direct supervision for an eight person business and multiple trade subcontractors; Planned, organized and controlled overall activities in the daily operations of an 18-hole golf course, water plant, and residential development; Performed all fiscal and annual functions using QuickBooks to include: budget monitoring and administration; close out for all financial accounting processes; payroll and human resources; all G/L, A/P and A/R procedures; Planned, organized, and managed the overall residential housing construction projects; Developed and maintained web site and all marketing activities PATTONVILLE SCHOOL DISTRICT, Missouri 1999-1999

Director of Data Processing

Provided vision, direction and direct supervision for a two person business group within the Information Technology business unit; Developed strategic and action plans identifying short and long term goals to transform the mainframe and programming group and position it for transitioning to newer technologies; Performed day to day operations of mainframe, programming, and application support for customers

EDWARDSVILLE COMMUNITY SCHOOL DISTRICT 7, Illinois 1996-1999 Director of Information Systems and Services

Professionally led and provided vision, direction and direct supervision for a six person business unit; Developed strategic and action plans identifying short and long term goals to enhance and transform the technical systems and services throughout the District; Managed the transformation and development of processes/procedures, needs assessments, initiatives, project management, budget, procurements, and contracts;

Managed a customer-centric focused business unit encompassing programming, application, data, voice, audio-visual, and telecommunications services, user support and training, productivity tools, and timely responses to customers’ requests

Spearheaded the priorities, work programs, people, and resources allocation within IT systems and services

Project manager with direct oversight for all IT enterprise-wide solutions and infrastructures to encompass retrieving project requirements, and ensuring concerns from academic and administrative users were addressed and timelines were met

Collaborated and oversaw the procurement and implementation of a state of the art Student and Financial Information System (SIS/FIS)

Replaced outdated network infrastructure throughout the District with a private-frame relay solution, designed and implemented fiber to the classroom including cable management cabinets, and updated district-wide aging phone system

Liaised and collaborated between cross-functional departments to devise and make operation-specific changes in response to changing academic and administrative conditions

Assessed, planned, organized and conducted or oversaw a variety of technical training programs including, but not limited to new end user training

AWARDS

Marian and Boulton Miller Award (academic achievement) Beta Gama Sigma Honor Society (high scholastic achievement) PROFESSIONAL AFFILIATIONS

Leadership St Lucie, Class XXIV Florida Records Management Association (FRMA) Florida Government Information Systems Association (FLGISA) Society of Human Resource Management (SHRM)

Contact this candidate