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C He

Location:
Richmond, Virginia, United States
Salary:
13.00
Posted:
December 07, 2017

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DORIS C LARKE

**** * ****** * ***

Richmond V irginia 2 3234

804-***-****

Objected:

To o btain a c all c enter a ssociate j ob t hat w ill m aintain a h igh l evel o f p rofessionalism e nvironment Highlights:

Computer S kills

Proficiency i n c all c enter a nd r eceptionist d uties Strong p roblem s olving a bility

Proficient w ith M icrosoft W ord, O ffice, E xcel, O utlook Work E xperience:

Medical B illing S upport A ssistant – R etired March 2 008 t o N ovember 2 012

Universal H ealth S ervice M idlothian V A Process c laims e lectronically t o t he I nsurance c arrier. Provide c lerical s upport t o t he b illing s pecialist, t eam l eaders a nd m anager Mail o ut d aily E OB’s

Process a ll o utgoing m ail f or t he d epartment a nd d istribute t he m ail. Use t he S MS p atient a ccounting s ystem f or a ll b illing f unction Direct a ny b illing e rror t o t he b illing m anager Enter a ll c are m edic c laims i nto t he c omputer Medicare E nrollment S pecialist- T emporary S easonal July 2 006 t o M ay 2 007

Vangent - C hester V A

Worked i n a h igh v olume c all c enter a nswering i nbound c alls f rom t he c ustomer Providing h ealth c are p rogram i nformation. R esponding t o t elephone i nquiries a nd c omplains u sing s tandard scripts a nd p rocedures i n r eference t o t heir c omplaints. Explaining t o t he c ustomers w hat t heir d urable M edical a nd M edicare c overed. Enrolling a nd c ompleting a pplication f or t he M edicare p art D d rug p rogram. Escalating c omplex c alls t o t he t ier 2 l evel. R efer c ustomers o ut t o o ther a gencies f or o ther a ssistant. Medical S upport S pecialist- 3 -months a ssignment o nly September 2 005 t o D ecember 2 005

McGuire V eteran M edical C enter- R ichmond V A Worked i n t he m edical c enter r ed c linic a s m edical a ppointment s cheduler Communicating w ith t he p atients a nd m edical s taff. A nswering a m ultiple l ine t elephone a nd a ccurately documenting a ll i ncoming m essages a nd a ppointments. Scheduling r eturn d octor o r n urse c linic a ppointment. P rocess a ll c all i n p rescription r efill o rder f or t he p atients. Updating t he p atient’s d emographic a nd I nsurance i nformation. Catalog O rder A ssociated – T emporary S easonal January 2 004 t o D ecember 2 004

JC P enney C all C enter- M idlothian V A

Worked i n a h igh v olume c all c enter t aking i nbound c atalog o rders. Providing t he c ustomers w ith d etail i nformation o n t he c atalog c lothing Place t he c ustomers c atalog o rder a nd o ffering t o t he c ustomer t he c ompany o ther p roducts t o t hem w hile p lacing their o rder. T ransfer t he c ustomer t o t he b illing d epartment f or e rror o n t heir a ccount o r c atalog o rder. Front D esk R eceptionist S cheduler- C ompany C losed October 1 997 t o N ovember 2 003

Brooks W omen M edical C enter - Richmond V A Worked a t t he f ront r eception d esk c hecking i n t he p atients Answering a m ulti-line p hone s ystem

Scheduling p atient’s r eturn m edical a ppointment Documenting a ll i ncoming m essages f or t he m edical s taff Verifying t he p atient’s i nsurance

Updating t he p atient’s d emographic i nformation Collecting t he p atient’s c o-payment a nd c redit c ard p ayment Entering t he p atients c harts i nto t he E MR s ystem PBX O perator- P RN O nly

August 2 015 t o F ebruary 2 016

Henrico D octor H ospital F orest – R ichmond V A Worked i n t he c ommunication d epartment a s a h ospital s witchboard o perator Answering i ncoming c alls o n a c omputerize s witchboard Placing o utgoing a nd l ong d istance c alls f or t he h ospital s taff a nd p atients Monitoring t he w all p anel a larms a nd f ire p anel a larms. Respond t o a ll e mergency c odes w ithin t he h ospital Kept d aily l og o f a ll p ages a nd i ncoming c alls CSR M arketplace E nrollment S pecialist – T emporary S easonal November 2 015 t o F ebruary 2 016

GDIT – C hester V A

Worked i n a h igh v olume c all c enter t aking i nbound c alls f rom c ustomers Providing h ealth c are p rogram i nformation t o t he c ustomer Respond t o t elephone i nquiries a nd c omplaints f rom t he c ustomer i n r eference t o t heir m arketplace h ealth p lan. Escalate c omplex c alls t o t he t ier 2 d epartment Used s tandard s cripts a nd p rocedures f or t he M arketplace h ealth p lan Explaining t o t he c ustomer a bout t he t ax c redit t hru t he m arket p lace h ealth p lan Enrolling a nd c ompleting a pplication f or t he m arketplace h ealth i nsurance



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