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HR, Training & Development

Nashville, Tennessee, United States
January 10, 2018

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Energetic and personable professional with leadership experience in program management, organizational development, public relations and employee engagement. Experienced in human resources information development including training program design, training curricula development and training facilitation. Solid skills in fiscal management, program and grants budget administration and cross-departmental project management.


Healthcare Call Center, Nashville, TN 04/2017 - Present

National Customer Care Representative

Respond to inquiries regarding Medicaid benefits, commercial health plans, network providers, billing and claims adjustments

Collect highly sensitive and confidential data

Exercise sound judgment and follow protocol regarding patient complaints

Assist with coaching and mentoring incoming trainees

Maintain PHI in compliance with HIPAA, FPA and other federal guidelines

Project Renaissance, Nashville, TN 10/2015 – 1/2017

Director, Nashville Rise Training & Programs

Developed and executed staff recruitment, on-boarding plans

Identified training needs, designed training curricula and facilitated training

Developed public relations programs from concept to launch, managed human capital, funding and resources

Evaluated program performance, established and tracked metrics, and implemented and managed change

Managed software implementation, developed training materials and provided end-user training

The Art Institutes, Nashville, TN 01/2012-10/2015

Academic Advisor, Academic Affairs/Education Call Center

Planned and managed quarterly student outreach, academic counseling and communications for ground and online student bodies

Hired, trained and managed local and remote academic advising staff

Defined a new SQL process, designed a template for systematic formatting of confidential records and provided training to database users

Prepared and presented program status reports across all academic departments

Managed scheduling and payroll for advising staff and adjunct faculty

Nashville Homeless Power Project, Nashville, TN 01/2009 – 12/2011

Executive Director

Recruited permanent and temporary staff, developed and executed on-boarding

Contracted with outside SME’s to develop and implement benefit plans

Developed training content and materials, and facilitated large group presentations

Designed, budgeted and implemented programs, and managed volunteer recruitment and resources

Increased the budget from $29k to $176k within six months; raised a total of more than $600k

Established internal controls and developed personnel policies in compliance with local, state and federal regulations and industry best practices

Solutions, Knoxville, TN 01/1999 – 01/2009

Executive Director

Planned, developed, initiated and managed award winning leadership development programs

Developed program recruitment plans, hired staff, and prepared work plans

Implemented and managed compensation and benefit plans

Evaluated performance, established and tracked metrics, developed and implemented corrective action plans

Exceeded capital goals by at least 5% annually; raised and managed more than $1M in funding

Contracted with outside auditors to ensure compliance with local, state and federal regulations


Corporation for National and Community Service Social Innovation Fund 2015-Present

Federal Grants & Program Reviewer

Nashville Movement, Nashville, TN 2009-2011

Organizational Representative, Membership Leader, Collaborative Grants Manager

Appalachian Community Fund, Knoxville, TN 1999-2009

Board Chair, At-Large Board Member, Grant Making Committee Chair,

ACF Board Representative for regional and national foundations

Center for Community Change, Washington, D.C. 1999-2009

National Campaign Committee, National Steering Committee,

Regional Steering Committee, State Committee


Strayer University

Master of Business Administration Nashville, TN

Concentration in Management

Member, Golden Key International Honors Society

Tusculum College, Knoxville, TN

Bachelor of Science in Organizational Development


Microsoft Word, Excel, PowerPoint, Outlook, Project, Access


Google Docs

Cisco WebEx

Adobe Captivate





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