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Engineer Support

Cedar Park, Texas, United States
December 06, 2017

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FRED BEARDEN - (512) ***-****

Leander, TX 78726

Telecom / IT Implementation / Support Specialist

Shaping worldwide technology from concept through execution Outgoing, motivated business professional who routinely exceeds customer’s expectations. Capable of handling complex tasks with minimal supervision. Possessing required organizational expertise, and strong verbal and written communications skills. Also displays a strong capacity for continuous learning and personal growth. Experienced in telecommunication and IT industry, especially in large-scale operations and deployments. Demonstrates effective leadership and individual contributor skills.

IT Implementation & Support

Voice Over Internet Protocol (VOIP)

Performance Analysis


Project Management

Data Management


Mitel, Plano, TX

Senior Installation Engineer, Tier III 2014-2017

Commissioned and supported VOIP equipment using the SIP protocol for large scale customers. Deployed systems in several countries around the world. (Hong Kong, Australia, Mexico, Canada, Switzerland, Great Britain, and United States).

• Directly managed the State of Texas Capitol Complex, replacing the old system with new technology. This resulted in saving millions of dollars for the State.

• Handled core system for MCI call center sites in US, Canada, and Mexico, producing predictive dial capabilities exceeding industry standards.

• Configured core server arrays for Smiths Corp., State of Florida, AT&T National, Internet2 University system and various other VOIP solutions that continue to improve company operations and reduce cost.

• Supported installation of end-user equipment at most customer sites, allowing customers to self-manage the process after sufficient training.

• Implemented core server arrays for US Postal Service VOIP solution, fully consolidating all facilities.

• Sustained installations such as Microsoft, United Nations, Monsanto, and Air Products.

• Personally received highest company recognition for customer and company support. Implementation Manager 2005-2014

Coordinated implementations team for deployment of TDM and VOIP based PBX style environments. Organized support processes for customer base and assisted in project management.

• Led team of highly skilled technicians willing to work through all difficulties of complex installations. Produced a positive reputation within the telecommunications industry as a group capable of achieving all goals put before it.

• Documented new procedures for installation and deployment of the newest VOIP solution. This allowed for greater workflow efficiency and time savings. Customer Operations Manager 2000 - 2005

Responsible for local, national, and international customers. Coordinated support and maintenance for Premier Customers in US, Mexico, Canada, Hong Kong, Australia. Supervised system upgrades and on-call support.

• Facilitated installation of additional equipment for the customer as needed. Adapted new and unique products as the technology advanced. Assignment of increasing responsibility 1987 – 2000 Successfully executed a wide range of assignments that usually involved the time-sensitive deployment of emerging, innovative technologies.

• Willing to work flexible hours to achieve commitments.

• Routinely called upon to resolve unforeseen issues under intense constraints. ADDITIONAL RELATED EXPERIENCE

Mitel, Plano, TX

Premier Account Support Engineer

Senior Field Engineer

Customer Site Lead


Board member of Austin Leander Christadelphian Ecclesia, Secretary, Leander TX

Coordinate support of the Church physical and financial and assistance to members in need

Christadelphian Bible Mission of America, Support of Central America and Caribbean Organize pastoral and preaching efforts. Part of a Multi-national support committee. Technical Skills

Operating systems: Linux Redhat, Centos, Microsoft Platforms: BroadWorks, IBM, Audio Codes, Telchemy, Polycom, Mitel Protocols: SIP/SDP/RTP TDM / PRI / T1

Databases: Microsoft Excell, Postgres SQL

Tools: Wireshark, Syslog, Putty WinSCP VNC

EDUCATION / Professional Development

Completed CCNA training, Broadworks Implementation Coursework completed, Chemical Engineering, University of Texas, Austin, TX

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