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Customer Service Sales/Bookeeping/Administrative Assistant

Calgary, Alberta, Canada
December 08, 2017

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** *** ******** ***** **

Calgary, AB. T2Z 4J3 403)975- 0158

OBJECTIVE: To secure office administrative/ bookkeeping position in an office environment at a business that offers growth and upward mobility


Store Manager

Dairy Queen/Orange Julius, Marlborough Mall, Calgary 06/2013- now

• Operational management: organizing stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security.

• Financial management: planning and working to budgets, maximizing profits, controlling wastes, scheduling and training staffs, administering payrolls.

• Preparing payroll templates, recording sales, expenses.

• Maintaining accurate financial records; including Bank reconciliations, expenses and invoice entry to bookkeeping system.

• Updating franchise information, attending annual conference.

• Resolving all customer complaints and following up with customers to confirm solutions were satisfied.

Office Administrator 08/2010-04/2012

Hudson Groups, Calgary

• Daily reconciling cash and bank deposit

• Entering store daily sales and reporting to the head office

• Preparing vendor invoices, year-end inventories counts

• Fulfilling all administrative duties, which include faxes, email, multi phone lines, providing invoices to the managers.

• Office mail and courier services

• MS office including Word, Excel, Powerpoint.

Waitress 08/2007-08/2010

Bagolac Saigon Restaurant, Calgary

• Strong hospitality element, ensuring that the restaurant deliver high quality and drink with excellent customer services.

• Multitasking and organization skills demonstrated by maintaining high standard of customer service during high volume, fast paced operations

• High customer engagement and building rapport to establish regular customers. This also made customers feel comfortable and enhanced their dining experience.

• Training new employees into server positions, enhancing teaching skills and challenges.

Oanh Le 403-***-****

Cashier 03/2005-06/2005

Edo Japan at Mount Royal College, Calgary

• Managing front counter and handling monetary transactions

• Recommend new products to customers to promote sales

• Effectively communicated with customers to obtain correct orders and reduce delay

• Maintained a clean and organized work environment to facilitate customer patronage.

Bookkeeping/Sales Clerk 09/2000-1/2002

Hong Phat Ltd., Vietnam

• Processing, tracking, and reporting of expenses, generating receipts, invoices and payment processing.


Work well under pressure

Able to meet deadlines

Adaptable and able to learn new things quickly

Strong organization skills

Encompass the desire to learn and positively accepts criticism


Computerized Accounting Diploma 07/2009-04/2010

Academy of Learning Career and Business College, Calgary

General Business and Administrative Diploma 01/2004-5/2007

Mount Royal College, Calgary

English Academy Purpose (EAP) Program 09/2002-09/2003

Mount Royal College, Calgary

Accounting Program 09/2000-01/2002

Lotus College, Vietnam


Information guider 2007

Mount Royal College Career Services (Career & Recruitment Fair 2007)

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