Customer Service Quality Control
Resume:
Thea Beasley
Bedford, Indiana 47421
***********@*****.***
OBJECTIVE
My objective is to obtain an office position in order to utilize my education and experience to achieve organizational goals.
SUMMARY
I have excellent communication, organization, math, and computer skills. I pay close attention to details. I am also a hard worker and I take pride in my work. Furthermore, I work well with others and have a positive attitude. I look forward to expanding my work experience even further.
EXPERIENCE
Histotechnologist, IU Health Bloomington, Bloomington, IN, 2004 to present
Obtain specimens from surgery and off-site doctor’s offices.
Accession, embed, and cut routine paraffin blocks and fresh frozen sections.
Responsible for routine and IHC staining.
Liver, Renal and Thyroid function; Submit blood smears for routine cultures.
File slides and paraffin blocks.
Maintain equipment, including the Ventana Benchmark IHC stainer and the Nexus special stain module.
Order and maintain supplies inventory.
Validate new antibodies.
Assist and track in autopsies, bone marrows, and fine needle aspirations.
Assist in teaching of new techs.
Business Office Assistant, Ivy Tech Business Office, Bloomington, IN, May 11, 2016 to present
Ensure accurate and timely processing of cash receipts and the preparation of the documents for authorization.
Balance and maintain cash drawer daily.
Deliver a high-level of customer service, including payments, payment plans and refund processes.
Under supervision of the Director, assist with the collection activities pertaining to delinquent accounts.
Available to work during times of high student activity, such as registration periods and the beginning of each semester.
Maintain required documentation for all billing in accordance with the Financial Management Manual.
Participate in community service, service learning, and civic engagement projects and activities.
Various other duties consistent with commonly accepted practices.
Customer Service Representative, Beasley Produce, Bloomington, IN, 1998-2004
Responsible for taking orders over the phone and entering them in the computer.
Supervised quality control efforts and inventory levels.
Received and scheduled all purchase orders.
Operations Manager, Aerotech, Las Vegas, NV, 1991-1998
Responsible for supervising implications of all tasks related to manufacturing complete product lines (propellant mixtures, standard motors, reload kits, rocket kits, and ground support equipment).
Hiring and firing decisions.
Supervised quality control efforts including testing.
Assisted the President in the setup of new production lines and prototype manufacturing.
Drafted purchase orders for raw materials and equipment.
Maintained the establishment of raw material levels.
Supervised the care and maintenance of manufacturing equipment, tools and fixtures.
Responsible for shipping and receiving of explosive hazardous and non-hazardous material both nationally and internationally.
Assisted in the implication and administration of the safety program.
EDUCATION & CERTIFICATION
IUPUI Medical School Associate’s Degree of Histotechnology,2016
Ivy Tech Community College Associate’s Degree, 2016
Ivy Tech Community College Technical Certificate, 2016
Dako Anatomical Division Technical Certificate Immune Histochemical Technology, 2016
Indiana University School of Medicine, Certificate of Histotechnology, 2007
EMT, Inc. (IN), EMT Certification, 2005
Ivy Tech Community College (IN), Algebra, Chemistry and Biology, 2006
University of Nevada, Las Vegas, Algebra, Psychology, Anatomy and Sociology, 1996
Vincennes University, Chemistry, Biology, Business Management, Accounting, and Psychology, 1983
RELATED ORGANIZATIONS & HONORS
ISH - Indiana Society of Histotechnology
NSH – National Society of Histotechnology
ASCP – American Society of Clinical Pathology
National Honor Society
Phi Beta Kappa
SKILLS
Supervising and managerial skills; Supervised quality control efforts
Microsoft Word, WordPerfect, Excel and Lotus
Accessioning; Embedding; Cutting routine paraffin blocks and fresh frozen sections; Routine and IHC staining; Liver, Renal and Thyroid function
References available upon request
Contact this candidate