Data Entry Customer Care

Sean Ellis

**** *** ****** ***. #**, Bronx, NY *********.***.**********.******@*****.***

Qualified Administrative Support & Customer Care professional with an exceptional blend of strategic, creative and achievement focused objectives. Utilize a strength-based forward thinking perspective to ensure the consistent provision of customer focused services and support. Recognizing change and applying the right degree of flexibility to allow for seamless integration.

Core Competencies

Customer Care / Data Entry / Time Management / Complex Problem Solving / Interpersonal Skills / Critical Thinking / Crisis Management / Active Listening / Coordinating / Verbal & Written Communication / Advocating / Teaching / Office Equipment Operation / Information Processing / Record Management / Videography / Supervising / Policy Compliance / Administrative Support / Video Editing / Orating / Production Assistance / Correspondence Management / Information Gathering / Telephone Etiquette / Grievance Resolution / Audio & Lighting / Scheduling / Event Planning / Travel & Accommodations / Business Acumen / Customer Retention / Digital Media / Sound Editing / Conflict Resolution / Lesson Plans / Skill Building / Crisis Intervention / Detail Focused / Initiative / Clerical / Data Processing / Call Center

Microsoft Word, Excel, Outlook & PowerPoint / Database Systems / Adobe Pro Design Tools / DLP & LCD Projectors / Apple Final Cut Pro 7 / Audio & Videographic Equipment / 16mm & 35mm Film Cameras / QuickBooks

Areas of Expertise

Administrative Support

Answer multi-line telephone system, pre-screen and route calls, relay messages

Maintain inventory control records and requisition replenishment supplies

Coordinate and maintain oversight of day-to-day office operations

Perform record management, data entry & retrieval, as well as, information gathering & processing

Assist with special projects and presentations utilizing multiple software programs

Coordinate travel and accommodations for clients

Customer Care

High volume inbound customer service contacts addressing billing inquiries, disputes and payments

Address customer grievances and apply situationally appropriate solutions

Educate customers regarding a wealth of products and services

Data entry and retrieval of electronic records, reports, correspondence and schedules

Videography & Production Assistance

Production Assistance for the Director of Photography, Set Director and Camera Operator

Coordinate, execute and supervise company events and conferences

Produce, direct, shoot and edit short films

Academic Support

Develop, implement and facilitate educational individual/group classroom support programs and curriculums

Facilitate physical, intellectual and socio-emotional growth through consistent instruction and support of academic and recreational activities

Trained students in film making and understanding the importance of angles, and different ways a scene is directed

Employment History

New Heights Media, Inc. Videographer/Producer/Editor 10/17 – Present

Dijifi Life, Inc. Office Manager/Client Service Rep. 12/16 – 07/17

Phipps Neighborhoods Opportunity Center Youth Advocate/Facilitator 03/15 – 08/16 Public Affairs Television, Inc. Guest Travel Coordinator 10/11 – 01/15

HEAT USA Outreach Representative 08/05 – 07/11

Freelance Work

NBC Universal/ Firelight Media & Films / Harriette Cole Media, Inc. / Schomburg Center for Research in Black Culture

Education

The City College of New York Bachelor’s of Arts in Media & Communication: June 2004 New York, NY

Contact this candidate