PROFESSIONAL PROFILE

CHRIS HAMEED

OBJECTIVE:

Leadership - Information Technology management and operation, network design technology architect and application integration, Project implementation and incident management support.

SKILLS SUMMARY:

Management skills:

6 years’ experience in Wholesale international traffic exchange and carrier interconnection

Manage and Develop interconnection and exchange traffic with US and international carriers.

Experience negotiate pricing, circuit bandwidths (VoIP and TDM) and traffic exchange and sign agreement with carriers and circuit provider.

Mange and develop technical department of interconnection with carriers using SIP or TDM connection.

Experience Voice traffic billing system, price list (Tariff ), destination routes, destination charges.

Social and networking with carrier’s representatives, attend annual Telecom conferences and conventions worldwide (e.g. ITW, Capacity).

10 years’ experience leadership in Information technology, change control process, incident management, and root cause analysis and problem resolution for enterprise production environment.

I successfully managed multiple projects simultaneously and maintained control over tasks, scheduling, staff involvement, budgeting, critical paths, milestones, and more, for multi-million dollar projects.

In my current role, I mentor and manage a global staff of Network admin and Implementation Specialists, ensuring support of multiple customer’s operation Network environment.

I provide in-depth analytics and executive reporting, monthly and weekly metrics, SLA reporting, and workflow and performance based statistics.

I've managed staff throughout the US and on a global basis, and developed and implemented programs that successfully consolidated areas in Network Engineering/Design,

Fulfillment and Provisioning, Data center NOC Support and Telco Expense Management/Billing.

Playing a key role with a Network operation monitoring and stabilize production environment.

In charge of design and manage Disaster recovery network infrastructure of data centers of multiple client and conduct yearly DR Drill.

In change of migrate and move Data centers from different geo location.

Technical Skills:

15 years’ experience in Cisco WAN/LAN routing/switching technologies (HP, Cabletron, 3Com, Linksys as well) in Data Center environment.

Extensive knowledge configuring and integrating Cisco Catalyst switching products including 6500/5500/3500/2900/3750 and Nexus 7000,5000 and 2000.

Extensive knowledge configuring and integrating Cisco routers including 1750/2500/2600/3600/3745/4500/7500 and ISR with Static and Dynamic (RIP, EIGRP and BGP) routing protocols.

IP Soft switches (VoIP TDM) TELUS A.G.

Experience knowledge configuring and integrating Cisco Content Services Switches (CSS), Content switching module as well (CSM) load balancer, F5 Load balancer and StoneSoft full cluster load balancer (StoneBeat) for CheckPoint firewalls.

Experience in wireless (Cisco 1100 and 1200) site survey, installation, configuration and troubleshooting WLAN (802.11).

Extensive network security experience utilizing VLANs, Access Control Lists, PIX Firewall (515,525 and 535), ASA (55xx), FWSM Firewall Services Module and Including VPN implementation router to router and Internet to PIX using IPSEC, GRE, PPTP and firewall failover.

Extensive network security experience utilizing Check Point (version 4.1, NG-FPX and NGX) Firewall, High Availability from failover and Cluster XL for load balancing.

LAN/WAN infrastructures including 10/100Mb and 1/10Gb Switched Ethernet, Token Ring, DS3, Frame-Relay and ISDN.

Install, Configure, upgrade and deploy ACS servers/Appliances for user authentication and authorization.

Extensive knowledge of Microsoft Windows 9X, Windows NT, Office 2000, Outlook 2000, Exchange 5.5, Internet Explorer, Netscape, Visio, McAffee GroupShield and Virus Scan, Cheyenne ArcServe, Veratis Backup Exec.

Knowledgeable and proficient with Cisco VPN technologies, Cisco Secure, Openview, CiscoWorks 2000, SolarWinds and Sniffer Pro and Syslog-ng monitoring tools.

Experience knowledge configuring and integrating Array Network SSL,Compression and Acceleration application

Knowledgeable in Sun Solaris, HP Unix and Linux networking and trouble shooting.

EDUCATION/CERTIFICATIONS:

Master Program Electrical Communications, University of Science and Technology, 1995

Bachelor in Computer Control and System Engineering, University of Technology, 1988

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Design (CCDA)

Cisco Firewall Specialist (CFS)

Stone Beat Certified Full Cluster System Engineer, Atlanta, GA

TRAINING:

HP Open view Network Node Manager – HP, Chicago, IL

Check Point Firewall - Dataway, San Francisco, CA

Advanced Cisco Switch Configuration, Global Knowledge, Chicago, IL

Introduction to UNIX – Parkland Collage Champaign, IL

CISCO LAN Switching Configuration

CISCO Internetwork Troubleshooting, Global Knowledge, Chicago, IL

Advanced CISCO Router Configuration –Geo Train, Chicago, IL

Introduction to CISCO Router Configuration – Geo Train, St. Louis, MO

Integrating TCP/IP in Windows NT – world link, Champaign, IL

Windows NT Enterprise – world link, Champaign, IL

Firewall specialist – Globalnet training, Dallas, TX

VPN specialist – Globalnet training, Dallas, TX

Cisco Nexus 7000, 5000 and 2000 family – test drive and hands on, Lawrenceville, GA

TELUS Soft switches.

PROFESSIONAL EXPERIENCE:

Amdocs/AT&T –Cricket Wireless, Alpharetta, GA

IT Lead /Technology Expert and system integration (2012 – Current)

Work with Network Team responsible for Design, implement, support production Network and be in change control board (CAB), Incident Management, Support and Monitoring of Switched Gigabit Ethernet network that provides wireless phone companies IP based customer records, billing, activation and account access.

Provides expert level network support and system Integration for the datacenters of some of the largest cellular companies in America. Network design-Architect, installation, configuration and maintenance of LAN, MAN, and WAN networks in corporate and datacenter environments

Consolidated and distribute Load balancers solutions that to enhance application performance and meet client needs.

Inspect and apply network security that meets PCI compliance and secure client access to production network using Cisco ACS5.x authentication and authorization.

Design and implement Technology that for fit system and application integration

Conduct and evaluate Proof of concept of new technology to enhancement application performance and cost saving.

Improve client infrastructure posture and deploy more resilient and fault tolerant infrastructure to ensure business continuity and growth.

Troubleshoot any level 3 technical issues during the migration or day 1 support.

Reviewed configurations to ensure it meets client requirements and to minimize downtime during migration.

Network design and deployment for data center connectivity, meeting aggressive deadline while fulfilling all of the client requirements.

Act as a client advocate and interact with different business units gather their business requirements and transform it in to technical solutions.

Work with Customers Network Teams to resolve performance and connectivity issues between network devices and servers running applications developed and supported by Amdocs.

Maintain security standards and detailed documentation of network topology.

Troubleshooting of routers, firewalls and switches, correcting discrepancies through Change Control and proper escalation.

Design and maintain Disaster recovery data center for customer production network.

Swiss Telecom Carrier, Lugano Switzerland (Dec 2009 – Dec 2014)

Chief Information officer and Business partner

Manage Technical department and supervise operational center (NOC).

Develop business opportunities and be part of negotiation and decision making.

Mange, design and troubleshoot interconnection (SIP & TDM) with carriers and circuit providers.

Supervise monitor circuit connectivity, traffic volume, fraud and billing system.

Involve in traffic exchange with carries and destination route.

Work close with sales people to mark up desired destination, update price list and routes in billing system.

Represent company in annual Telecom conference and conversion to develop or maintain relationship with customers and carries

Attend technical and non-technical Telecom conferences and conventions to learn new technology that can benefits current or future company needs and help in growing business.

Amdocs/Sprint, MPCS and T-Mobile, Norcross, GA (Dec 2006 – Dec 2012)

Sr. Network and Architect Engineer

Managed and maintained Disaster recovery Data Center

Managed Disaster recovery Project and responsible for Design, Manage, Support and Monitoring of Switched Gigabit Ethernet network that provides wireless phone companies IP based customer records, billing, activation and account access.

Configuration of Cisco routers and switches utilizing Spanning-Tree Protocol, VLANS, Trunk, HSRP, Extended and Reflective Access lists.

Worked with Customers Network Teams to resolve performance and connectivity issues between network devices and servers running applications developed and supported by Amdocs.

Trouble shoots Solaris and HP UNIX network problems and performance issues.

Managed Checkpoint NG, NGX, FWSM and PIX firewall security

Maintained security standards and detailed documentation of network topology.

Troubleshooting of routers and switches, correcting discrepancies through Change Control and proper escalation.

Monitored network health and changes with Cisco Works 2000 and MRTG.

WLAN design, deployed and maintained wireless access point.

Reviewed and redesigned of current network for internal development and testing teams

Designed and deployed a secure network for new AMDOCS customers using PIX and FWSM firewalls.

Tested and evaluated new network devices

Designed and deployed site to site VPN using PIX Firewalls and GRE/IPSEC tunnels using routers for multiple customers over WAN links (OC3 and DS3)

Configured and installed ACS4.0 server for user authentication and authorization

Used distributed sniffer to captured network traffic for troubleshooting purpose

Provided level III support for network operations

Amdocs/Sprint- Nextel, MPCS, Champaign, IL (April 2000 – Dec 2006)

Sr. Network and Architect Engineer – Production Data Center

Work with Network Team responsible for Design, Management, Support and Monitoring of Switched Gigabit Ethernet network that provides wireless phone companies IP based customer records, billing, activation and account access.

Configuration of Cisco routers and switches utilizing Spanning-Tree Protocol, VLANS, Trunk, HSRP, Extended and Reflective Access lists.

Work with Customers Network Teams to resolve performance and connectivity issues between network devices and servers running applications developed and supported by Amdocs.

Trouble shoots Solaris and HP UNIX network problems and performance issues.

Manage Checkpoint NG, NGX, FWSM and PIX firewall security

Maintain security standards and detailed documentation of network topology.

Troubleshooting of routers and switches, correcting discrepancies through Change Control and proper escalation.

Monitor network health and changes with Cisco Works 2000 and MRTG.

WLAN design, deploy and maintain wireless access point.

Reviewed and redesigned of current network for internal development and testing teams

Designed and deployed a secure network for new AMDOCS customers using PIX and FWSM firewalls.

Tested and evaluated new network devices

Designed and deployed site to site VPN using PIX Firewalls and GRE/IPSEC tunnels using routers for multiple customers over WAN links (OC3 and DS3)

Configured and installed ACS4.0 server for user authentication and authorization

Used distributed sniffer to captured network traffic for troubleshooting purpose

Provided level III support for network operations

Magnatech Consulting, Champaign, IL Sept 1999 – April 2000

Network Consultant –Technical and Sales Engineer

Supported and Monitored end to end connectivity of WAN/LAN infrastructure to over 300 US and Canadian sites consisting of Cisco router/switches, Novell, NT and Lotus Domino Servers.

Designed, Implemented and Coordinated equipment and circuit upgrades to improve capacity and WAN/LAN performance.

Technical lead on VPN implementation integration for secure access via Internet for corporate sites and home based employees.

Implementation enterprise network management and inventory control with HP Openview and Cisco Works 2000.

Maintained documentation of network topology used for frame-relay circuit trouble shooting.

Assisted other Information Systems groups with trouble shooting and support of Novell, NT servers and miscellaneous attached network devices.

World Link / Norstan Consulting, Champaign, IL Aug 1997 – Sept 1999

Technical Consultant and Sales Support

Designed, Integrated, Administrated and Maintained a wide variety of information systems technologies including Cisco Systems 2500/2600/3600 routers,

Catalyst 2900/3500/5500/6500 switches, Microsoft NT and Novel Servers. Windows 9X, Windows 2000 and Macintosh workstations.

Technical vision and day-to-day management of PC support team, network and desktop problem resolution, hardware/software configurations and standardization on a switched Ethernet multi-protocol network.

Equipment needs assessment and management of network equipment budget to maintain, secure and improve connectivity between remote clinics and hospital-based client server environment.

Administrator of Microsoft Exchange email system, IIS 4 intranet web servers and NT/Novell nightly backups.

Redefined Wide Area Network enhancing reliability while simultaneously reducing annual communication costs by $50,000.

Implementation of VPN using Cisco Network Layer Encryption saved $15,000 per site in annual communication costs.

Project Manager of upgrades and deployment solutions performed by outside consultants and service providers extending the company's fiber backbone, network cabling to additional campus and remote offices.

Micro System International, Champaign, IL Aug 1995 – Aug 1997

Network Consultant

Cost estimates, design and hardware/software installation of client file servers and workstations.

Assisted customers with all aspects of network installations, upgrades and troubleshooting.

Technical evaluation of new and used IBM and Macintosh computer systems and PC components.

Refurbished, upgraded and built computer systems for clients.

Beta Bureau Electronics Service Oct 1988 – Sept 1993

Owner of Business (Nov 1990 – Sept 1993)

Computer and electronic devices maintenance

Network Engineer (Oct 1988 – Nov 1990)

Troubleshooter and diagnosed all PCs and Novell Network (Server-Client) problems.

Installed, tested, fixed, and built multiple PCs to meet business needs

Helped design, plan, and implemented network hubs, switches, routers, and wire schemes.

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