Sales Manager

ROBERT GOODGE

***** ****** ****, #*** **********, MD 20619 301-***-**** **********@*****.***

OBJECTIVE

Seeking full time employment in a position, where I can challenge and enhance my individual and team skills in a positive environment.

SKILLS PROFILE

-Extensive knowledge of Parts and Accessories (P&A); able to research and accurately find obsolete P&A as well.

-Seasoned Manager of P&A Department for a top tier Motorcycle Dealership.

-30+ years of Customer Service

EMPLOYMENT HISTORY

Parts Associate, All American Harley-Davidson

May 2016 Current

Hughesville, MD

-Assisted customers with all parts and accessories and service parts needs to include placing and processing special or custom orders and sizing and fitment of assorted riding gear or parts and accessories. Processed and submitted all parts and general merchandise during motorcycle purchases for appropriate financing. Verified pricing, inventory counts and inventory stocking on a daily basis. Assisted in organizing and planning events or sponsorships for dealership (i.e. Colonial Beach Bike Week 2016).

Parts & Accessories Team Leader, East Orlando Harley-Davidson

November 2016 May 2016

Orlando, FL

-Supervised three employees working in Parts and Accessories Department; maintained all schedules, performance and disciplinary files. Calculated and processed bank deposits, cash registers and sales figures for the parts department daily; handled all major and minor vendor issues; assisted customers during motorcycle purchases in financing. Verified pricing, inventory turns and current on-hand inventory costs weekly; conducted analysis and created parts and accessories purchase orders when necessary from approximately 10 vendors; when required, new vendors would be identified and negotiations initiated. Monthly, reviewed Profit and Loss Statements, Gross Margin Reports, Part and Motorcycle Specific Sales Reports. Upon analysis adjusted on hand pricing and orders to maintain profitable sales figures while keeping on hand inventory costs to a minimum. Met with aftermarket vendors to review new product and updated pricing, and to place orders for the upcoming season. Processed and submitted Sales Warranty Registration (SWR) claims for damaged or defective parts; assisted customers in placing and processing special or custom orders for motorcycles, and assisted in organizing and planning events or sponsorships for dealership (i.e. Orlando Bike Week Biker Build Off 2016).

Parts Manager, All American Harley-Davidson

March 2011 November 2016

Hughesville, MD

-Supervised five employees working in Parts and Accessories, Parts to Service, and Cashier Departments; maintained all schedules, performance and disciplinary files. Calculated and processed bank deposits, cash registers and sales figures for the parts and accessories department daily; handled all major and minor vendor issues; assisted customers during motorcycle purchases in financing. Verified pricing, inventory turns and current on-hand inventory costs weekly; conducted analysis and created parts and accessories purchase orders when necessary from approximately 10 vendors; when required, new vendors would be identified and negotiations initiated. Monthly, reviewed Profit and Loss Statements, Gross Margin Reports, Part and Size Specific Sales Reports. Upon analysis adjusted on hand pricing and orders to maintain profitable sales figures while keeping on hand inventory costs to a minimum. Met with aftermarket vendors to review new product and updated pricing, and to place orders for the upcoming season. Processed and submitted bids for Police/Sheriff Motorcycle Sales and Maintenance Packages; submitted and processed Sales Warranty Registration (SWR) claims for damaged or defective parts; assisted customers in placing and processing special or custom orders for motorcycles, assisted service department in ordering processing parts needed for major/minor accident repairs, and assisted in organizing and planning events or sponsorships for dealership (i.e. Colonial Beach Bike Week 2014 & 2015).

Sales Associate, Harley-Davison of Ocean City

April 2007 June 2009

Berlin, MD

-Assisted customers with all parts and accessories, general merchandise and motorcycle rental needs to include placing and processing special or custom orders, sizing and fitment of assorted riding gear or parts and accessories and insurance needs for motorcycle rentals. Processed and submitted all parts and general merchandise during motorcycle purchases for appropriate financing. Verified pricing, inventory counts and inventory stocking on a daily basis. Assisted in organizing and planning events or sponsorships for dealership (i.e. Delmarva Bike Week 2007, 2008 and 2009).

EDUCATION/CERTIFICATIONS

-2015 Motorcycle Finance Training, Harley-Davidson University, Baltimore, MD

-2012 Manager Training, Harley-Davidson University, Philadelphia, PA

-2010 Certified QualityPro Requirements/GreenPro Eco-Effective Pest Control/Sentricon Termite Colony Elimination System/Smith System Advanced Driving Traffic Safety Program,, White Plains, MD

-200*-****-**+ Courses including all essential Parts and Accessories, Motorclothes and Motorcycle Service, Rentals and Sales training, Harley-Davidson University, Online

-1987 High School Diploma, Sussex Central High School, Georgetown, DE

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