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Technical Support Executive

Location:
Bengaluru, Karnataka, India
Salary:
RS.300000
Posted:
December 05, 2017

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MEDHA.R

Objective: To serve the best, grow and contribute significantly towards my organization and personal development by using the skills I have accomplished so far and will learn in future.

Summary: Excellent academic background, excellent communication skills, fast learner & the ability to work in a team and a zest to excel.

Work Experience:

August 2016 – Till Now Front Office Executive and Admin – JP Global

Academy(CBSE), www.jpglobalacademy.com

*Maintenance of School & Office Records & Files

*Co-Ordinate JPGA School Enrolment Campaign.

*Advising Parents on the enrolment process.

*Counselling the walkins and enquiries

*Managing the School Information System- My School Board related software and the data.

*Documentation of Photographs and Videos of the Key Events.

*Inventory Record Maintenance

*Maintenance and updation on Organisational Website with Web Administration and Mail Management.

*Internet Campaign for enrolment of students

*Send Regular Emails and Communications to the Parents and potential targets.

* Vendor Follow up for Maintenance & Facilitation.

*Browse web to access Vital School and Vendor related information, getting Quotations according to the requirements.

* Registration of visitors during School events.

* Sending Regular updates to Chairperson

* Maintaining Daily Attendance Report and Monthly Attendance Report & Consolidating at the end of every month and forwarding to Accounts Team.

*Preparing content, designing of advertisement Banners, Pamphlets etc.,

June 2014 – Mar 2016 Intelenet Global services – Mortgage process, Chennai

Barclays Bank – UK process

Senior Closing officer

I’ve worked as a senior closing officer in the mortgage

Process in preparing and authorizing the funds for house purchase, remortgages and further advances. I’ve scored as a floor topper achieving all parameters.

Jan 2011 – Feb 2014 HCL Technologies LTD – BServ, Chennai (www.hcl.in)

AT&T- US Process

Technical Support Executive

I’ve worked as a Technical Support Professional in the area of ISP connectivity. I’ve achieved good score on call quality and have also been recognized for customer appreciation calls.

Feb 2010 to Dec 2010 Sutherland Global Services (P) Ltd, Chennai (www.sutherlandglobal.com)

Dell Software Support – US Process

Technical Support Executive

As a Technical Support Executive, I had been part of the Software support team for US customers. I had been on the green radar on Quality throughout.

Apr 2007 – May 2009 Bharti Airtel, Chennai (www.airtel.in)

Airtel Broadband Services

Technical Support Executive

At Airtel, I had worked as a Technical support professional in the area of Broadband. I had achieved 96% score on call quality.

Dec 2005 – Mar 2007 CADD Centre, Dindigul

Course Counselor

As a Course counselor, I had been counseling prospective students based on the background, interests and technological trend.

Computer Literacy: Windows XP, 7,Vista and Windows Server 2012 R2 .

Education: B.SC in Mathematics from G.T.N Arts College, Dindigul in 1996-1999 (83%)

XII from St.Joseph’s Girls Higher Secondary School, Dindigul in 1995 – 1996 (87%)

Trainings attended:

Consisting of modules on TCP/IP, Routers and Modems configuration, Email configuration in outlook, Wireless connectivity,troubleshooting on Win Xp/Win 7/Vista

Communication trainings and Banking Process trainings attended

Achievements: Awards for Best Performer in Quality.

Personal Details:

Date of Birth : October 30, 1978

Marital status : Married (have 2 kids)

Religion : Hindu

Address : 18,Hari’s Deepam,Anna Salai,

VijayaLakshmiPuram,Ambattur,

Chennai – 600053.

Phone : 984*******/735*******

**References are available on request



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