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Admin

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Salary:
2800
Posted:
December 05, 2017

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CURRICULUM VITAE

Contact Info

Name : Nandhini Munaindy

Address : No, 17, Jalan Awana 4, Taman Awana, 43200 Cheras,Selangor Darul Ehsan.

Mobile No : +60183676455

Email : ac3lg7@r.postjobfree.com

Personal Particulars

Age : 25

Date of Birth : 27 September 1992

Nationality : Malaysian

Gender : Female

Marital Status : Single

Educational Background

Field of Study : High School

Institute : SMK Perimbun

Year : JAN 2005 – 2009

Employment History

1) Regal Edge Sdn Bhd

Position : Customer Service Officer Cum Admin Assistant

Duration : August 2017- present

Job Description

Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

Creates and revises systems and procedures by analysing operating practices, recordkeeping systems, forms control, office layout, invoice, quotations, outgoing form submission, preventive maintenance,control of water and electricity consumption charges,tenant’s monthly payment cheque,work order list,check list and personnel requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

Provides information by answering questions and requests.

Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Managed various administrative duties including maintenance requests, incident reports, and room transfers.

2) Metro Hotel Bukit Bintang (pre opening)

Position : Reservation Supervisor

Duration : Oct 2016 - July2017

Job Description

1.Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.

2.Processes reservations from the sales office, other hotel departments, and travel agents.

3.Knows the type of rooms available as well as their location and layout.

4.Knows the selling status, rates, and benefits of all packages plans.

5.Knows the credit policy of the hotel and how to code each reservation.

6.Creates and maintains reservation records by date of arrival and alphabetical listing.

7.Determines room rates based on the selling tactics of the hotel.

8.Prepares letters of confirmation.

9.Communicates reservation information to the front desk.

10.Processes cancellations and modifications and promptly relays this information to the front desk.

11.Understands the hotel's policy on guaranteed reservations and no-shows.

12.Processes advance deposits on reservations.

13.Tracks future room availabilities on the basis of reservations.

14.Helps develop room revenue and occupancy forecasts.

15.Prepares expected arrival list for front office use.

16.Assists in preregistration activities when appropriate.

17.Monitors advances deposit requirements.

18.Handles daily correspondence. Responds to inquires and makes reservations as needed.

19.Makes sure that files are kept up to date.

20.Maintains a clean and neat appearance and work area at all times.

21.Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

22.Walk around with the client and ensuring that they secure whatever services they are in need of.

23.Getting information about areas of interest in order to target more clients in particular seasons.

24.Making arrangements for clients travel programs.

25.Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

26.To be aware of all front office procedures and assist with reception duties when required.

27.To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

28.Willing to undertake any reasonable request made by management in any other areas of the house.

29.Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

30.Configuring rates on the hotels property management system.

3) Metro 360 Hotel (pre opening)

Position : Senior Ambassador

Duration : Feb 2016- 2016 Oct

Job Description

Ensure Outstanding customer care at all times.

Maintains a friendly, cheerful and

attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Adhere to company credit limit / floor limit policies.

Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.

Cross Check all billing instructions are correctly updated

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Performs other duties as assigned, requested or deemed necessary by management.

Ensure Front office log book and hotel log book is always updated and actioned upon.

Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

Participate in hotel committees and task force assignments.

Assist all departments in servicing the guests during high volume periods.

Takes responsibility in the absence of the Duty Manager / Front Office manager

4) Silka Hotel (pre opening)

Position : Front Office Assistant

Duration : Apr 2015 – Feb 2016

Job Description

Greets all guests at all times in a friendly and helpful manner and attempts to

learn and use guest's name at every opportunity.

Registers and rooms all arrivals according to established procedures

Maintains intimate knowledge of departmental standards and procedures

Cashes hotel guest's personal and travelers checks and assists with

currency exchange

Keeps abreast of all modifications to accounting policies and procedures

Responsible and attends to guest's request of using the service of safety box at all

times

Knowledgeable of all special promotion procedures, for programs such as: Seasonal

Packages

Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Assistant Manager if He / she unable to assist Is familiar with other InterContinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

Performs the audit balances and prepares all works for audit in an orderly fashion

When on night shift, prepare all necessary forms for the guest arrival

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability souces within the reservation systems

Maintains exemplary deportment standards of behavior and appearance and attitude as expected

5) U-mobile

Position : Customer Service

Duration : 2013 – 2015

Job Description

• Managing incoming calls and customer service inquiries

• Generating sales leads that develop into new customers

• Identifying and assessing customers’ needs to achieve satisfaction

• Proven customer support experience or experience as a client service representative

• Track record of over-achieving quota

•Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

•Customer orientation and ability to adapt/respond to different types of characters

•Excellent communication and presentation skills

•Ability to multi-task, prioritize, and manage time effectively

•High school degree

6) Scicom

Position : Customer Service

Duration : 2011 – 2013

Job Description

•Execute outbound customer phone calls to schedule or confirm delivery appointments

•Update all Systems with any order changes that might come your way

•Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible

•Support our Customer Service and Sales teams to make sure that our customers know they can count on us to meet their delivery needs

•Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience

•Most of your time will be spent in a typical office/call center environment, but you may occasionally be asked to help in the warehouse or handle small parcel items that ship with UPS or FedEx.

• Delight Customers while resolving questions/issues over the phone

•Execute outbound customer phone calls to schedule or confirm delivery appointments

•Update all Wayfair Systems with any order changes that might come your way

•Proactively monitor order management systems to ensure that late orders and orders with issues are processed as quickly as possible

Support our Customer Service and Sales teams to make sure that our customers •know they can count on us to meet their delivery needs

•Provide direct input into the existing user tools and make recommendations for improvements based on your everyday experience

•Most of your time will be spent in a typical office/call center environment, but you may occasionally be asked to help in the warehouse or handle small parcel items that ship with UPS or FedEx.

7) MAXIS

Position : Customer Service

Duration : 2010 – 2011

Job Description

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Activities/ Achievements

Partners : Pengawas Pebimbing Rakan Sebaya (PPRS)

Field : Member

Year : Jan 2006 – Jun 2009

Program : Counseling student and helping students who has personally or school related problem.

Other Qualification & Skills

(Proficiency: 0=Poor - 10=Excellent)

Language

Spoken

Written

Bahasa Malaysia

9

9

English

9

9

Tamil

8

-

Computer Skills

Microsoft office Advance Level

Point of Sales System (MICROS) Intermediate Level

Additional Information

Career Objective:

To gain further exposure and experience and advance in the

business and communication field.

STRENGTHS:

- Sense of responsibility

- Highly inquisitive

- Creative and resourceful

- Self Starter

- Excellent skills in communication and collaboration

Willing to Travel : Yes

Availability : 1 Dec 17



Contact this candidate