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Manager Customer Service

Location:
Greenville, Texas, United States
Posted:
December 04, 2017

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Dana Kruger

903-***-****

**** ****** **** ****

Greenville. Texas 75401

ac3leb@r.postjobfree.com

PERSONAL STATEMENT

Resourceful, versatile and enthusiastic offering a strong work ethic and proven communication skills with a history of establishing and maintaining positive relationships and motivating others.

ACHIEVEMENTS

Earned maximum performance-based bonus every quarter throughout tenure.

Spearheaded numerous special projects and assignments.

Routinely surpassed goals and productivity metrics.

Sole department team member selected to assist sister company at the VEX Robotics’

World Competition for the past 6 years.

EXPERIENCE

Coordinated with Warehouse Manager and Production Manager to ensure product availability and on-time delivery, especially for large and time-critical projects.

Managed team of 2 to 7 employees.

Documented and standardized department procedures.

Processed monthly reports and analyzed statistics for presentation to department managers.

Designed and produced presentations for sales team.

Taught adult continuing education, software skills.

Processed monthly reports and analyzed statistics for presentation to department managers.

Assisted customers, ensuring they found the desired product(s).

HIGHLIGHTS

Maintained high level of organization

Developed strong interpersonal skills

Effectively communicated orally and in writing

Efficiently multitasked for highest productivity

Worked independently, yet a team player

Focused throughout project completion

PROFESSIONAL HISTORY

Position

Years

Position

Years

Technical Account Manager

7

Returns Coordinator

4

Inside Sales Representative

2

Customer Service Manager

4

Purchasing Manager

1

Purchasing Agent

3

Administrative/Executive Assistant

15

Software Trainer

2

Retail Manager

2

Retail Associate

4

EMPLOYMENT HISTORY

Rack Solutions (division of Innovation First Inc), Greenville TX 2010 – 2017

Zurn PEX, Commerce TX 2005 – 2009

Verizon Business, Richardson TX 2000 – 2005

Greenville ISD, Greenville TX 1999 – 2000

Alliance Data Systems, Plano TX 1992 – 1999

EDUCATION

Texas A&M University, Commerce TX

Bachelor of Science, Business Administration



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